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- Tasks: Deliver top-notch customer service and maintain a clean, welcoming environment.
- Company: Join MERKUR Slots, a leading gaming provider with a family-owned vibe.
- Benefits: Enjoy 28 days holiday, bonuses, discounts, and career growth opportunities.
- Why this job: Be part of a dynamic team and make customers smile every day.
- Qualifications: Experience in retail or hospitality and a passion for great service.
- Other info: Flexible hours with training provided to help you shine.
The predicted salary is between 20000 - 30000 ÂŁ per year.
We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first‑class service. You must be flexible and able to work on a rota basis that includes weekends and Bank Holidays. You need to work on your own initiative and as part of a team.
Responsibilities
- Ensure venue housekeeping is always of the highest possible standard – regularly cleaning gaming equipment, floors, walls and other surfaces.
- Offer service rounds and refreshments in line with brand guidelines.
- Monitor customer actions and behaviour, noting any suspicious or disruptive conduct that could affect venue operations.
- Assist with administration to 100% accuracy.
- Help ensure promotions run smoothly and are successful.
- Deliver customer service in line with company standards, resulting in “customer satisfaction”.
- Own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
- Interact with customers during your shift and intervene as appropriate, logging such interactions as required by policy.
- Maintain a high standard of personal presentation, always adhering to the brand dress code while on duty.
- Achieve, maintain and impart great product knowledge to support the customer journey and enjoyment.
- Gain a good understanding of all company policies and procedures around safeguarding.
- Actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Qualifications
- Experience working in a retail, hospitality or gambling environment.
- Experience delivering excellent customer service.
- Willingness to learn and develop.
- Flexible and dedicated.
- Attention to detail.
- Industry and compliance training will be given.
Benefits
- 28 days holiday (including Bank Holidays).
- Quarterly bonus scheme.
- Excellent career progression opportunities.
- Contributory pension scheme.
- Life assurance.
- Discounts with high‑street retailers and restaurants through our benefits portal.
- Employee assistance programme.
MERKUR Slots are part of the Gauselmann Group, a family‑owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we operate over 220 high‑street adult gaming centres under the MERKUR Slots brand.
Merkur Slots - Team Member - Shepherds Bush in City of London employer: Merkur Casino
Contact Detail:
Merkur Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots - Team Member - Shepherds Bush in City of London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MERKUR Slots. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent people skills, try role-playing common customer service scenarios with a friend. This will help you feel more confident and prepared to handle any situation that comes your way.
✨Tip Number 3
Show off your flexibility! Be ready to discuss your availability during the interview. Highlight your willingness to work weekends and Bank Holidays, as this is crucial for the role. It shows that you're committed and ready to jump in when needed.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace Merkur Slots - Team Member - Shepherds Bush in City of London
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're all about first-class service, make sure your application highlights your excellent communication and people skills. Share examples of how you've interacted with customers or worked in a team to show us you're the right fit!
Flexibility is Key: We need someone who can work on a rota basis, including weekends and Bank Holidays. In your application, mention your availability and any previous experience working flexible hours to reassure us that you can adapt to our needs.
Attention to Detail Matters: As part of our team, you'll need to maintain high standards and ensure accuracy in your work. Use your application to demonstrate your attention to detail, whether it's through past roles or specific tasks you've excelled at.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better, so don’t hesitate to hit that apply button!
How to prepare for a job interview at Merkur Casino
✨Know the Company Inside Out
Before your interview, take some time to research MERKUR Slots and their values. Understand their commitment to customer service and how they operate their venues. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Show Off Your People Skills
Since this role requires excellent communication and people skills, think of examples from your past experiences where you've successfully interacted with customers or resolved conflicts. Be ready to share these stories during the interview to demonstrate your ability to provide first-class service.
✨Flexibility is Key
The job requires working on a rota basis, including weekends and Bank Holidays. Be prepared to discuss your availability and willingness to adapt to different shifts. Highlight any previous experience where you’ve had to be flexible in your work schedule.
✨Dress to Impress
Personal presentation is crucial in this role. Make sure you adhere to the brand dress code for your interview. Dressing smartly not only shows respect for the company but also reflects your understanding of the importance of maintaining high standards in the workplace.