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For Companies At a Glance
- Tasks: Provide top-notch service, maintain venue cleanliness, and ensure customer satisfaction.
- Company: Join MERKUR Slots, a leading gaming provider with a family-owned vibe.
- Benefits: Enjoy 28 days holiday, bonuses, discounts, and great career growth.
- Why this job: Be part of a fun team and make customers' experiences unforgettable.
- Qualifications: Experience in retail or hospitality and a passion for customer service.
- Other info: Flexible hours, including weekends, with training provided.
The predicted salary is between 20000 - 30000 ÂŁ per year.
About the Role
We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first‑class service. You must be flexible and able to work on a rota basis that includes weekends and Bank Holidays. You need to work on your own initiative and as part of a team.
Responsibilities
- Ensure venue housekeeping is always of the highest possible standard – regularly cleaning gaming equipment, floors, walls and other surfaces.
- Offer service rounds and refreshments in line with brand guidelines.
- Monitor customer actions and behaviour, noting any suspicious or disruptive conduct that could affect venue operations.
- Assist with administration to 100% accuracy.
- Help ensure promotions run smoothly and are successful.
- Deliver customer service in line with company standards, resulting in “customer satisfaction”.
- Own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
- Interact with customers during your shift and intervene as appropriate, logging such interactions as required by policy.
- Maintain a high standard of personal presentation, always adhering to the brand dress code while on duty.
- Achieve, maintain and impart great product knowledge to support the customer journey and enjoyment.
- Gain a good understanding of all company policies and procedures around safeguarding.
- Actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Qualifications
- Experience working in a retail, hospitality or gambling environment.
- Experience delivering excellent customer service.
- Willingness to learn and develop.
- Flexible and dedicated.
- Attention to detail.
- Industry and compliance training will be given.
Benefits
- 28 days holiday (including Bank Holidays).
- Quarterly bonus scheme.
- Excellent career progression opportunities.
- Contributory pension scheme.
- Life assurance.
- Discounts with high‑street retailers and restaurants through our benefits portal.
- Employee assistance programme.
About MERKUR Slots
MERKUR Slots are part of the Gauselmann Group, a family‑owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we operate over 220 high‑street adult gaming centres under the MERKUR Slots brand.
Merkur Slots Team Member - Nights - Fulham in City of London employer: Merkur Casino
Contact Detail:
Merkur Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots Team Member - Nights - Fulham in City of London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MERKUR Slots. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! Since this role is all about excellent communication and customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with us.
✨Tip Number 3
Flexibility is key! Make sure to highlight your willingness to work on a rota basis, including weekends and Bank Holidays. Show us that you're adaptable and ready to jump in whenever needed – it’s a big plus for this role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the MERKUR Slots family. Let’s get you started on this exciting journey!
We think you need these skills to ace Merkur Slots Team Member - Nights - Fulham in City of London
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're all about excellent communication, make sure your application highlights your people skills. Share examples of how you've provided top-notch service in previous roles – this will really catch our eye!
Flexibility is Key: We need someone who can work on a rota basis, including weekends and Bank Holidays. In your application, mention your availability and any experience you have working flexible hours. It shows you're ready to jump in when needed!
Attention to Detail Matters: We're looking for someone who pays attention to the little things. When filling out your application, be precise and accurate. This reflects your ability to maintain high standards, which is crucial for the role.
Apply Through Our Website: Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Merkur Casino
✨Know the Company Inside Out
Before your interview, take some time to research MERKUR Slots and their values. Understand their commitment to customer service and how they operate their gaming centres. This will not only show your enthusiasm but also help you align your answers with their expectations.
✨Showcase Your People Skills
Since the role requires excellent communication and people skills, prepare examples from your past experiences where you've successfully interacted with customers or resolved conflicts. Be ready to demonstrate how you can contribute to a positive atmosphere in the venue.
✨Flexibility is Key
Highlight your flexibility and willingness to work on a rota basis, including weekends and Bank Holidays. Share any previous experiences where you adapted to changing schedules or took on additional responsibilities to support your team.
✨Dress to Impress
Make sure you adhere to the brand's dress code for your interview. A smart appearance reflects your understanding of the importance of personal presentation in the role. It shows that you take the opportunity seriously and are ready to represent the company well.