At a Glance
- Tasks: Create a welcoming atmosphere and deliver top-notch customer service at our new Catford venue.
- Company: Join MERKUR Slots, part of a leading European gaming and entertainment group.
- Benefits: Enjoy 28 days holiday, bonuses, career progression, and discounts at high street retailers.
- Other info: Flexible hours with opportunities for training and development in a fun environment.
- Why this job: Be part of an exciting new venue and make a real impact on customer experiences.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 14.75 - 14.75 £ per hour.
It's fun to work in a company where people truly BELIEVE in what they're doing! We are committed to bringing passion and customer focus to the business. Be part of something new – we're opening a brand-new venue in Catford!
Hours Per Week: 40
Pay Rate: £13.25 - £14.75 per hour
Night Rate: £14.75 per hour between 23:00 and 06:00
At MERKUR Slots, we are passionate about our customers, and we love giving them a warm welcome. Giving customers a great experience comes with ensuring we provide the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues, which is why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
Working as a Team Member, you hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!
About you:
- Excellent communication and people skills
- Passion for providing first-class service
- Flexible and able to work on a rota basis that includes weekends and Bank Holidays
- Able to work on your own initiative, as well as part of a team
- Experience working in a retail, hospitality or gambling environment
- Experienced delivering excellent customer service
- Willingness to learn and develop
- Attention to detail
- Industry and compliance training will be given
What’s in it for you?
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but are not limited to:
- Ensuring that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- Ensuring service rounds and refreshments are offered in line with brand guidelines.
- Monitoring the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
- Assisting with any administration as required to 100% accuracy.
- Helping ensure that promotions run smoothly and are a success.
- Carrying out customer service in line with company standards resulting in customer satisfaction.
- Owning and resolving problems, escalating where appropriate and in accordance with the complaints policy.
- Interacting with customers throughout your shift and intervening as appropriate, logging interactions in accordance with policies.
- Maintaining a high standard of personal presentation ensuring the brand dress code is always adhered to while on duty.
- Achieving, maintaining and imparting great product knowledge to support the customer journey and enjoyment.
- Gaining a good understanding of all company policies and procedures around safeguarding and challenge 25.
- Actively discouraging harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Full job description can be provided on request. Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots - Team Member Nights - Catford employer: Merkur Casino
At MERKUR Slots, we pride ourselves on being a market leader in the gaming and entertainment industry, offering our team members exceptional training and support to ensure they thrive in their roles. Located in Brighton, our vibrant work culture fosters inclusivity and collaboration, with numerous opportunities for career progression and a comprehensive benefits package that includes generous holiday allowances and employee discounts. Join us to be part of a dynamic team that values your contributions and is dedicated to delivering outstanding customer experiences.
