At a Glance
- Tasks: Lead a team of Casino Service Technicians to ensure smooth operations across various venues.
- Company: Join MERKUR, a leading gaming and entertainment company passionate about customer experience.
- Benefits: Enjoy 33 days holiday, pension scheme, life assurance, and exclusive discounts.
- Other info: Flexible travel and overnight stays are part of the role, with excellent career growth opportunities.
- Why this job: Make a real impact in the gaming industry while developing your leadership skills.
- Qualifications: Strong communication, problem-solving skills, and a full clean driving license required.
The predicted salary is between 36000 - 44000 £ per year.
Position
Casino Service Manger
Salary
- Competitive
- Location: Various - This role is field based and will involve travel to different venues,
A Full clean driving license is required for this position.
We have an opportunity for a Casino Service Manager to join our team overseeing and supporting a team of Casino Service Technicians to allow them to support the efficient running of the Merkur Casino estate.
You will work closely with the Head of Service/Head of Product to resolve issues in casinos and support where possible across other areas of the Merkur estate..
Have we got your attention? Want to know what’s in it for you?
About you
We are looking for someone with strong communication skills, and a tenacious approach with focus and determination to get the job done effectively.
- Full and Clean Driver’s License
- Flexibility – There will be some overnight stay required
- Good problem-solving skills.
- Good time management.
- Proven experience of working within a relevant industry.
- Good communication skills.
- Preferred experience in basic networking protocols
- Good keyboard skills and intermediate level PC skills including excel.
- Ability to learn new techniques and skills.
- Willingness to travel and work from any required location within operational area.
- Experience leading a team.
- Preferred experience
- Experience within a relevant industry.
- Experience in basic networking protocols
Benefits
- 33 days holiday (including Bank Holidays)
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
As a casino Service Manager, you will
- Ensure all Casino Service Technicians meet the projected targets relating to the key criteria and monthly reviews are consistently maintained.
- Co-ordinate the Casino Service Technician team to provide service on all gaming & ancillary equipment within the operational area.
- Ensure that all service calls and maintenance works are completed within the specified machine priority and time frames by the Casino Service Technicians. ensure that all technical updates are completed within specified time frames.
- Assist with gaming machine installations and removals when required.
- Maintain a high level of communication with the Head of Service, reporting any technical issues with equipment that could escalate to an emergency change over (ECO).
- Attend technical training courses from third party manufacturers and suppliers.
- Ensure service cover is adequately provided to existing, and any new venue within the Merkur estate.
- Support other departments within the company if requested by line manager.
- Manage the key policy issued to the Service Technicians
- Ensure all Company equipment is maintained in a good condition and properly accounted for.
- Provide, and if necessary, create all relevant reports to the Head of Service on performance of the Casino Service Technicians operating within your area.
- Attend and conduct meetings as and when required.
A full job description can be provided on request.
Who Are Merkur?
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome.
Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
MERKUR Casino UK Ltd is part of the MERKUR Group, one of Europe’s leading gaming and entertainment companies. Find out more here:
https://merkurcasinouk. com/about-us/our-careers/#intro
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy.
MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
INDO
Casino Service Manager in Birmingham employer: Merkur Casino
At MERKUR Slots, we pride ourselves on being a market leader in the gaming and entertainment industry, offering our team members exceptional training and support to ensure they thrive in their roles. Located in Loughborough, we foster a vibrant work culture that values customer service and teamwork, while providing excellent career progression opportunities and a range of benefits including a quarterly bonus scheme and discounts with high street retailers. Join us to be part of a welcoming environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Casino Service Manager in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Merkur Casino. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Merkur Casino before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Casino Service Manager in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Merkur Casino:Your cover letter is your chance to shine! Tell us why you want to work at Merkur Casino specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Merkur Casino!
How to prepare for a job interview at Merkur Casino
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
