At a Glance
- Tasks: Be the key to an amazing customer experience in a vibrant gaming environment.
- Company: Join MERKUR Slots, a leading name in the gaming industry with a fun culture.
- Benefits: Enjoy 28 days holiday, bonuses, and discounts at top retailers.
- Other info: Flexible hours, including weekends, in a dynamic team setting.
- Why this job: Kickstart your career with excellent training and growth opportunities.
- Qualifications: Great communication skills and a passion for customer service are essential.
Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on!
Position: Keyholder - Part Time - Birkenhead
Hours Per Week: 25
Pay Rate: £13.08- £14.08 per hour
Night Rate: £14.08 per hour between 23:00 and 06:00
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
As a Keyholder, you will be working for one of the largest and most respected brands in High Street gaming and will hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!
We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service.
About you:
- We are looking for someone who is flexible and able to work on a rota basis that includes weekends and Bank Holidays.
- You must be able to work on your own initiative, as well as part of a team.
- Experience working in a similar role in retail, hospitality or gambling sector.
- Keen to learn and progress.
- Eager to support the training of others.
- Be a role model for the team.
- Experienced in cash handling.
- Industry and compliance training will be given.
What’s in it for you?
Benefits:
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but not limited to:
- To take full responsibility for the opening, trading and closure of the venue in the absence of the Venue Manager/ Assistant Manager.
- To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- To issue customers with change as required and to control any personal float allocated, in accordance with company procedures.
- To assist with bingo, catering or any other duties as required or directed by the Venue/Duty Manager.
- To payout for machine faults in line with Company procedures when authorised to do so by the Venue/Duty Manager.
- To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue and reporting this behaviour to the Venue Manager.
- To ensure that all health and safety procedures are adhered to, reporting any potential hazards to the Venue Manager.
- To assist with any administration as required to 100% accuracy.
- To help ensure that promotions run smoothly and are a success.
- To ensure that customer service is carried out in line with company standards and results in "customer delight".
- To ensure that customer complaints are brought to the attention of a member of management as quickly as possible.
- To maintain a high standard of personal presentation ensuring the Company’s dress code is always adhered to.
- To promote awareness of Responsible Gambling strategies and procedures.
Want to know more? Apply today and our recruitment team will be in touch!
Merkur Slots Keyholder - Part Time - Birkenhead employer: Merkur Casino
At MERKUR Slots, we pride ourselves on being a market leader in the gaming and entertainment industry, offering our team members exceptional training and support to ensure they thrive in their roles. Located in Brighton, our vibrant work culture fosters inclusivity and collaboration, with numerous opportunities for career progression and a comprehensive benefits package that includes generous holiday allowances and employee discounts. Join us to be part of a dynamic team that values your contributions and is dedicated to delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Keyholder - Part Time - Birkenhead
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