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- Tasks: Deliver top-notch customer service and maintain a welcoming atmosphere in our gaming venue.
- Company: Join MERKUR Slots, a leading gaming provider with a passion for customer experience.
- Benefits: Enjoy 28 days holiday, monthly bonuses, and discounts at high-street retailers.
- Why this job: Be part of a dynamic team that values your contribution and offers excellent career growth.
- Qualifications: Experience in retail or hospitality, with a flair for customer service and attention to detail.
- Other info: Comprehensive training provided; no prior industry experience needed!
The predicted salary is between 24000 - 36000 £ per year.
We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first‑class service. We need you to be flexible and able to work on a rota basis that includes weekends and Bank Holidays. You must be able to work on your own initiative, as well as part of a team.
Responsibilities
- To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- To ensure service rounds and refreshments are offered in line with brand guidelines.
- To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
- To assist with any administration as required to 100% accuracy.
- To help ensure that promotions run smoothly and are a success.
- To ensure that customer service is carried out in line with company standards and results in "customer satisfaction".
- To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
- To interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
- To maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
- To achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
- To gain a good understanding of all company policies and procedures around safeguarding and challenge 25.
- To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
- To adhere to all health, safety and compliance requirements during your shift.
Qualifications
- Experience working in a retail, hospitality or gambling environment.
- Experienced delivering excellent customer service.
- Willingness to learn and develop.
- Flexible and dedicated.
- Attention to detail.
- Industry and compliance training will be given.
About MERKUR Slots
At MERKUR Slots we are passionate about our customers; we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time. Our colleagues are the heart of our venues; that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that. Working as a Team Member you hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!
Who are Merkur?
MERKUR Slots are part of the Gauselmann Group, a family‑owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high‑street adult gaming centres under the MERKUR Slots brand.
Benefits and Perks
- 28 days holiday (including Bank Holidays)
- Monthly bonus scheme
- Excellent career progression opportunities
- Contributory pension scheme
- Life assurance
- Discounts with high‑street retailers and restaurants via our benefits portal
- Employee assistance programme
Merkur Slots Team Member - Banbury employer: Merkur Casino
Contact Detail:
Merkur Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots Team Member - Banbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MERKUR Slots. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! Since this role is all about excellent communication and customer service, try role-playing with a friend or family member. This will help you feel more confident when interacting with customers during your shift.
✨Tip Number 3
Be flexible and ready to adapt! The job requires working on a rota basis, so be prepared to discuss your availability openly. Show that you're willing to jump in wherever needed, whether it's weekends or Bank Holidays.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits we look for in our team members.
We think you need these skills to ace Merkur Slots Team Member - Banbury
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're all about excellent communication, make sure your application highlights your people skills. Share examples of how you've provided top-notch service in previous roles – this will really catch our eye!
Flexibility is Key: We need someone who can work on a rota basis, including weekends and Bank Holidays. In your application, mention your availability and any experience you have working flexible hours. It shows you're ready to jump in when needed!
Attention to Detail Matters: Our venues thrive on high standards, so demonstrate your attention to detail in your application. Whether it's cleaning or customer interactions, share how you ensure everything runs smoothly and meets company standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in that way!
How to prepare for a job interview at Merkur Casino
✨Know the Company
Before your interview, take some time to research MERKUR Slots. Understand their values, mission, and what makes them stand out in the gaming industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
Since this role requires excellent communication and people skills, prepare examples from your past experiences where you've successfully interacted with customers or resolved conflicts. Be ready to demonstrate how you can create a welcoming atmosphere for customers.
✨Flexibility is Key
Highlight your flexibility and willingness to work on a rota basis, including weekends and Bank Holidays. Share any previous experiences where you adapted to changing schedules or worked as part of a team to meet demands.
✨Dress to Impress
Make sure you adhere to a smart dress code for your interview. First impressions matter, and presenting yourself well shows that you understand the importance of personal presentation in the hospitality and gaming environment.