At a Glance
- Tasks: Deal poker games and provide top-notch customer service in a vibrant casino environment.
- Company: Join MERKUR Casino, a leading gaming provider with a passion for customer experience.
- Benefits: Enjoy 28 days holiday, career progression, and discounts at high street retailers.
- Other info: Flexible shifts available, including nights and weekends, in a supportive workplace.
- Why this job: Be part of an exciting team where your skills can shine and grow.
- Qualifications: 2 years poker dealing experience and a Personal Functional License required.
The predicted salary is between 27600 - 27600 £ per year.
It's fun to work in a company where people truly BELIEVE in what they're doing! We are committed to bringing passion and customer focus to the business. Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then we are looking for you!
Position: Poker Dealer – Aberdeen Casino
Location: Aberdeen
Hours Per Week: 40
Pay Rate: £13.27 per hour
At MERKUR Casino, we are passionate about our customers, and we love giving them a warm welcome. Giving customers a great experience comes with ensuring we provide the best service that keeps them coming back to us time after time.
Our colleagues are the heartbeat of our Casino; that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
About you:
- The Poker Dealer is responsible for dealing the table games to a high standard.
- Must comply with all table gaming procedures and ensure that high customer service levels are met.
- Minimum 2 years’ experience as a poker dealer or other relevant experience.
- Must possess a Personal Functional License (PFL).
- Strong table gaming knowledge.
- Knowledge/experience dealing Texas Hold Em Poker would be advantageous.
- Good communication skills.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
Benefits:
- 28 days holiday (including Bank Holidays)
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but are not limited to:
- Dealing table games to a high standard, in line with company policy and procedures.
- Providing a high level of customer service.
- Providing correct game commentary.
- Demonstrating good table security.
- Informing inspectors, Pit Boss or Casino Manager on any players to note.
- Complying with all policies and procedures.
- Promoting the company in a professional and positive manner with both internal and external contacts.
- Ensuring that the company’s equal opportunities policy is adhered to at all times.
- Adhering to all company health and safety practices and procedures.
- Attending and conducting meetings as required.
- Understanding and ensuring compliance with internal Responsible Gambling policies and UK Gambling Commission Licence Codes of Conduct and Practice (LCCP).
- Promoting awareness of Responsible Gambling strategies and procedures.
- Being proactive in safeguarding our customers and the business by ensuring that standards of compliance are delivered to the highest level.
- Undertaking additional or alternative duties related to your position as directed by your Line Manager.
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Casino Poker Dealer - Aberdeen employer: Merkur Casino
At MERKUR Casino, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and supported. With excellent career progression opportunities, comprehensive training, and a commitment to employee well-being, we ensure that our Poker Dealers in Aberdeen not only thrive in their roles but also enjoy a fulfilling career path. Join us for a rewarding experience where your passion for customer service can truly shine!
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Casino Poker Dealer - Aberdeen
✨Tip Number 1
Get to know the company culture! Before your interview, check out MERKUR's social media and website. Understanding their values and what makes them tick will help you connect during your chat.
✨Tip Number 2
Practice your poker skills! If you’re not already a pro, brush up on your Texas Hold Em knowledge. Being able to demonstrate your expertise can really set you apart from other candidates.
✨Tip Number 3
Show off your customer service skills! Think of examples where you've gone above and beyond for customers. MERKUR loves passionate people who can create a warm atmosphere for guests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the MERKUR family!
We think you need these skills to ace Merkur Casino Poker Dealer - Aberdeen
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We love candidates who are genuinely excited about working with us and bringing that passion to our customers.
Tailor Your Experience:Make sure to highlight your relevant experience as a poker dealer or in customer service. We want to see how your skills align with what we do at MERKUR Casino, so don’t hold back on those details!
Be Professional Yet Friendly:While we appreciate a casual tone, remember to keep it professional. Use clear language and avoid slang. We’re looking for someone who can communicate well with our customers and colleagues alike.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with MERKUR Casino.
How to prepare for a job interview at Merkur Casino
✨Know Your Poker
Brush up on your poker knowledge, especially Texas Hold Em. Be ready to discuss your experience and demonstrate your understanding of the game. This will show that you're not just a dealer but someone who truly enjoys the game.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Merkur Casino values a warm welcome, so think about how you can convey your passion for creating great experiences for customers during the interview.
✨Flexibility Matters
Be ready to discuss your availability and willingness to work various shifts, including nights and weekends. Highlighting your flexibility will show that you're committed to being a reliable team member.
✨Understand Company Values
Familiarise yourself with Merkur's commitment to responsible gambling and customer care. During the interview, express how you align with these values and how you can contribute to maintaining a safe and welcoming environment for all players.