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- Tasks: Welcome guests and provide exceptional service in a fun gaming environment.
- Company: Join MERKUR Slots, a leading gaming company with a passion for customer experience.
- Benefits: Enjoy 28 days holiday, bonuses, discounts, and career progression opportunities.
- Other info: Flexible part-time hours with a supportive training programme.
- Why this job: Be part of a vibrant team and make every guest's visit memorable.
- Qualifications: Great communication skills and a knack for customer service.
The predicted salary is between 25000 - 30000 £ per year.
It's fun to work in a company where people truly BELIEVE in what they're doing! We are committed to bringing passion and customer focus to the business. Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on!
Position: Guest Relations Host - Part Time - Aberdeen
Hours Per Week: 20
Pay Rate: £12.77
At MERKUR Slots, we are passionate about our customers; we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues, which is why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
We have an opportunity for a Guest Relations Host. This will consist of tasks such as covering the reception area and guest services desk, along with being the primary support for the electrical gaming machines. This will involve:
- Greeting customers
- Managing the cloakroom
- Assisting with machines
- Helping customers with disputes regarding machines
- Providing exceptional customer service
- Assisting in creating a courteous environment on the gaming floor
Who Are Merkur? MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand.
About you: We are looking for:
- Excellent customer service skills
- Good written and verbal communications
- The ability to explain offers and promotions
- Technical and computer knowledge
- To have passed a Guest Relations Merit 1 assessment
Benefits:
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but are not limited to:
- Dealing with general enquiries both directly with the public and customers, over the phone, face to face, and email
- Registering and processing lawful admission into the casino and dealing with administrative detail
- Delivering excellent customer service in accordance with Double Diamond Gaming’s customer service standards
- The robust enforcement of Think 21
- Assisting in the creation of a welcoming, friendly, and courteous environment on the gaming floor whilst conducting enquiries and admissions
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Casino Guest Relations Host - Part Time - Aberdeen employer: Merkur Casino
Contact Detail:
Merkur Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Casino Guest Relations Host - Part Time - Aberdeen
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MERKUR Slots. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their exciting journey.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with us!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a guest-facing role. Make sure you look smart and professional when you come in for your interview. It shows that you respect the opportunity and are serious about joining our team.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It not only streamlines the process but also shows your enthusiasm for working with us at MERKUR Slots. So, don’t hesitate – hit that apply button!
We think you need these skills to ace Merkur Casino Guest Relations Host - Part Time - Aberdeen
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about creating a great experience for our guests.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that match the Guest Relations Host role. We love seeing how your background aligns with what we do at MERKUR Slots!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with MERKUR Slots.
How to prepare for a job interview at Merkur Casino
✨Know the Company
Before your interview, take some time to research Merkur Slots. Understand their values, mission, and what makes them stand out in the gaming industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Relations Host, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you handle difficult situations and ensure a positive experience for guests.
✨Practice Common Interview Questions
Think about the types of questions you might be asked, such as how you would deal with a customer dispute or explain promotions. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance shows that you respect the opportunity and are serious about the role. Plus, it aligns with the welcoming environment they aim to create at Merkur Slots.