At a Glance
- Tasks: Create a welcoming atmosphere and deliver top-notch customer service in our gaming venue.
- Company: Join MERKUR Slots, a leading gaming and entertainment company with a vibrant culture.
- Benefits: Enjoy 28 days holiday, bonuses, career progression, and discounts at high street retailers.
- Other info: Dynamic work environment with excellent training and support for your career journey.
- Why this job: Be part of an exciting team that values your passion for customer service and personal growth.
- Qualifications: Great communication skills, flexibility, and a willingness to learn are essential.
The predicted salary is between 12 - 13 £ per hour.
It's fun to work in a company where people truly BELIEVE in what they're doing! Please come and work for us. We're committed to bringing passion and customer focus to the business.
Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on!
Position: Team Member – Part Time – Nights – Wellington
Hours Per Week: 20
Pay Rate: £12.84 - £13.84 per hour
Night Rate: £13.84 per hour between 23:00 and 06:00
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time. Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
Working as a Team Member you hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!
About you:
- We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service.
- We need you to be flexible and able to work on a rota basis that includes weekends and Bank Holidays.
- You must be able to work on your own initiative, as well as part of a team.
- Experience working in a retail, hospitality or gambling environment.
- Experienced delivering excellent customer service.
- Willingness to learn and develop.
- Flexible and dedicated.
- Attention to detail.
- Industry and compliance training will be given.
Benefits:
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but not limited to:
- To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- To ensure service rounds and refreshments are offered in line with brand guidelines.
- To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
- To assist with any administration as required to 100% accuracy.
- To help ensure that promotions run smoothly and are a success.
- To ensure that customer service is carried out in line with company standards and results in 'customer satisfaction'.
- To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
- To interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
- To maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
- Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
- Gain a good understanding of all company policies and procedures around safeguarding and challenge 25.
- To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Full job description can be provided on request. Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots Team Member - Part Time - Nights - Wellington employer: MERKUR Casino UK
At MERKUR Slots, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and supported. With excellent career progression opportunities, comprehensive training, and a commitment to employee well-being, we ensure that our staff can thrive both personally and professionally. Join us in Wellington for a rewarding part-time role that not only offers competitive pay but also a chance to be part of a passionate team dedicated to delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Team Member - Part Time - Nights - Wellington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MERKUR Slots. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their exciting journey.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with the hiring team.
✨Tip Number 3
Dress to impress! Make sure you look sharp and adhere to the brand's dress code. First impressions matter, and showing that you care about your appearance can set a positive tone for the rest of the interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Merkur Slots Team Member - Part Time - Nights - Wellington
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about providing a great experience for our customers.
Tailor Your CV:Make sure to customise your CV to highlight any relevant experience in retail, hospitality, or customer service. We love seeing how your skills align with what we do at MERKUR Slots!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot!
Apply Through Our Website:Don’t forget to apply directly through our website! It’s the best way for us to receive your application and get you on the path to joining our team.
How to prepare for a job interview at MERKUR Casino UK
✨Know the Company
Before your interview, take some time to research MERKUR Slots. Understand their values, mission, and what makes them stand out in the gaming industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since the role is all about providing excellent customer service, prepare examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and how you handle difficult situations, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you would handle specific situations in the venue. Think about times when you had to deal with challenging customers or ensure compliance with policies, and be ready to discuss these scenarios.
✨Dress the Part
First impressions matter! Make sure to dress smartly and adhere to the brand's dress code, even if it's just an interview. This shows that you understand the importance of personal presentation in the hospitality and gaming industry.
