At a Glance
- Tasks: Create a welcoming atmosphere and deliver top-notch customer service in our gaming venue.
- Company: Join MERKUR Slots, a leading gaming provider with a fun and passionate team.
- Benefits: Enjoy competitive pay, 28 days holiday, bonuses, and discounts at high street retailers.
- Other info: Flexible hours with excellent career progression opportunities await you!
- Why this job: Be part of a vibrant team and make customers smile every day!
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 12 - 13 £ per hour.
Locations: Paignton
Time type: Part time
Posted on: Posted Today
End Date: April 23, 2026 (13 days left to apply)
Job Requisition ID: JR1003752
It's fun to work in a company where people truly BELIEVE in what they're doing! Please come and work for us. We're committed to bringing passion and customer focus to the business.
Position: Team Member - Part Time - Paignton - Fixed Term Contract (6 Months)
Hours Per Week: 24
Pay Rate: £12.84 - £13.84 per hour
Night Rate: £13.84 per hour between 23:00 and 06:00
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time. Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
Working as a Team Member you hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!
MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand.
About you:
- We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service.
- We need you to be flexible and able to work on a rota basis that includes weekends and Bank Holidays.
- You must be able to work on your own initiative, as well as part of a team.
- Experience working in a retail, hospitality or gambling environment.
- Experienced delivering excellent customer service.
- Willingness to learn and develop.
- Flexible and dedicated.
- Attention to detail.
- Industry and compliance training will be given.
Benefits:
- 28 days holiday (including Bank Holidays).
- Quarterly Bonus Scheme.
- Excellent Career Progression Opportunities.
- Contributory Pension Scheme.
- Life Assurance.
- Discounts with high street retailers and restaurants through our benefits portal.
- Employee assistance programme.
Duties include but not limited to:
- To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- To ensure service rounds and refreshments are offered in line with brand guidelines.
- To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
- To assist with any administration as required to 100% accuracy.
- To help ensure that promotions run smoothly and are a success.
- To ensure that customer service is carried out in line with company standards and results in "customer satisfaction".
- To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
- To interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
- To maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
- Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
- Gain a good understanding of all company policies and procedures around safeguarding and challenge 25.
- To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Full job description can be provided on request.
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!
Merkur Slots Team Member - Part Time - Paignton - FTC employer: MERKUR Casino UK
At MERKUR Slots, we pride ourselves on fostering a vibrant and supportive work culture where every team member is valued. With excellent training opportunities, a commitment to employee growth, and a range of benefits including a quarterly bonus scheme and discounts with high street retailers, we ensure our staff feel appreciated and motivated. Join us in Paignton, where you can be part of a passionate team dedicated to delivering exceptional customer experiences in a fun and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Team Member - Part Time - Paignton - FTC
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
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We think you need these skills to ace Merkur Slots Team Member - Part Time - Paignton - FTC
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and MERKUR Casino UK.
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How to prepare for a job interview at MERKUR Casino UK
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In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
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Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress MERKUR Casino UK.
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Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which MERKUR Casino UK will surely appreciate.
