At a Glance
- Tasks: Provide excellent customer service and support guests at our exciting new casino.
- Company: Join MERKUR Casino, a market leader in the gaming industry.
- Benefits: 28 days holiday, career progression, pension scheme, and discounts at retailers.
- Other info: Flexible shifts available, including nights and weekends.
- Why this job: Kickstart your career in a dynamic environment with fantastic training and support.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 26700 - 26700 £ per year.
Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Want to be part of the team to kickstart a successful new casino in the heart of Milton Keynes? Then we are looking for you!
Location: Milton Keynes Casino
Hours Per Week: 40
Pay Rate: £12.87
At MERKUR Casino we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heartbeat of our Casino that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
The Guest Relations Host will cover the reception area and guest services desk, along with being the primary support for the electronic gaming machines. This will involve:
- Greeting customers
- Managing the cloakroom
- Assisting with machines
- Helping customers with disputes regarding machines
- Providing excellent customer service
About you:
- Excellent customer service skills
- Good written and verbal communications
- Ability to explain offers and promotions
- Experience in serving food and beverages is desired
- Previous experience working with electronic gaming products would be advantageous
- Being flexible and able to work a variety of shifts including night shifts and weekends
- Ideally candidates will live in Milton Keynes
Benefits:
- 28 days holiday (including Bank Holidays)
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but are not limited to:
- Providing excellent customer service, as the first and last point of contact for all customers and visitors
- Registering customers to the membership scheme, ensuring all relevant information is captured
- Assisting customers with general enquiries
- Assisting customers with electronic gaming issues
- Managing cloakroom control
- Assisting F&B team with serving food and drinks
- Compiling and sending specific reports
- Adhering to all company health and safety practices and procedures
- Attending and conducting meetings as required
- Understanding and ensuring compliance with internal Responsible Gambling policies and UK Gambling Commission Licence Codes of Conduct and Practice (LCCP)
- Promoting awareness of Responsible Gambling strategies and procedures
- Being proactive in safeguarding our customers and the business
In keeping with accepted principles of good Company practice, you may be required to undertake additional or alternative duties related to your position as directed from time to time by your Line Manager.
Want to know more? Apply today and our recruitment team will be in touch!
MK Guest Relations Host employer: MERKUR Casino UK
MERKUR Casino UK is an exceptional employer, offering a vibrant work culture where passion for customer service thrives. With flexible scheduling and competitive pay, employees enjoy a supportive environment that prioritises career growth through comprehensive training. Located in Sutton-in-Ashfield, this role provides a unique opportunity to be part of a market-leading team dedicated to excellence in gaming and hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land MK Guest Relations Host
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MERKUR Casino UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MERKUR Casino UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace MK Guest Relations Host
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MERKUR Casino UK:Your cover letter is your chance to shine! Tell us why you want to work at MERKUR Casino UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MERKUR Casino UK!
How to prepare for a job interview at MERKUR Casino UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
