At a Glance
- Tasks: Welcome guests and ensure a smooth entry into the casino while providing excellent customer service.
- Company: Join MERKUR Casino, a leading gaming provider with a fun and passionate team.
- Benefits: Enjoy 28 days holiday, career progression, and discounts at high street retailers.
- Other info: Flexible shifts available, including nights and weekends, in a vibrant work environment.
- Why this job: Be the first point of contact and create memorable experiences for our guests.
- Qualifications: Strong customer service skills and ability to manage multiple tasks under pressure.
The predicted salary is between 25000 - 35000 £ per year.
It's fun to work in a company where people truly BELIEVE in what they're doing! Please come and work for us. We're committed to bringing passion and customer focus to the business. Then we are looking for you!
Position: Receptionist
Location: Milton Keynes Casino
Hours Per Week: 40
Pay Rate: £12.37
At MERKUR Casino we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heartbeat of our Casino that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
As a Casino Receptionist, you will be the first point of contact for our guests, providing a warm welcome and ensuring a smooth entry into the casino. You’ll play a key role in creating a positive first impression, verifying customer details in line with company and legal requirements, and supporting the overall guest experience.
About you:
- Excellent customer service skills.
- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to manage multiple tasks under pressure.
- Confident working with computer systems and customer databases.
- Professional appearance and positive outgoing attitude.
- Good written communication skills.
- Has the ability to explain offers and promotions.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
- Ideally candidates will live in Milton Keynes.
Benefits:
- 28 days holiday (including Bank Holidays).
- Excellent Career Progression Opportunities.
- Contributory Pension Scheme.
- Life Assurance.
- Discounts with high street retailers and restaurants through our benefits portal.
- Employee assistance programme.
Duties include but not limited to:
- Greet all guests in a friendly, professional, and courteous manner.
- Providing excellent customer service, as the first and last point of contact for all customers and visitors.
- Check IDs and verify guest age and eligibility to enter the casino.
- Manage guest sign-ins, membership registrations, and customer records accurately.
- Provide information on promotions, loyalty programs, and casino facilities.
- Handle phone calls, emails, and customer inquiries efficiently and professionally.
- Support marketing and promotional activities within the casino.
- Maintain the cleanliness and presentation of the reception area.
- Assist in handling guest complaints or concerns, escalating issues when necessary.
- Collaborate with security and management teams to ensure guest safety and compliance with company policies.
- Responsible for understanding and ensuring compliance with internal Responsible Gambling policies and UK Gambling Commission Licence Codes of Conduct and Practice (LCCP).
- To promote awareness of Responsible Gambling strategies and procedures. Ensuring Responsible Gambling is an integral part of the daily operation.
- To be proactive in safeguarding our customers and the business by ensuring that standards of compliance both internally and externally are delivered to the highest level and opportunities to improve are identified to support the business objectives.
In keeping with accepted principles of good Company practice, you may be required to undertake additional or alternative duties related to your position as directed from time to time by your Line Manager.
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
MK Casino - Receptionist in Milton Keynes employer: MERKUR Casino UK
MERKUR Casino UK is an exceptional employer, offering a vibrant work culture where passion for customer service thrives. With flexible scheduling and competitive pay, employees enjoy a supportive environment that prioritises career growth through comprehensive training. Located in Sutton-in-Ashfield, this role provides a unique opportunity to be part of a market-leading team dedicated to excellence in gaming and hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land MK Casino - Receptionist in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MERKUR Casino UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MERKUR Casino UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace MK Casino - Receptionist in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MERKUR Casino UK:Your cover letter is your chance to shine! Tell us why you want to work at MERKUR Casino UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MERKUR Casino UK!
How to prepare for a job interview at MERKUR Casino UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
