At a Glance
- Tasks: Welcome guests and provide top-notch customer service at MK Casino.
- Company: Join the vibrant team at MERKUR Casino, a leader in gaming entertainment.
- Benefits: Enjoy 28 days holiday, career progression, and discounts at high street retailers.
- Other info: Flexible shifts available, including nights and weekends, in a fun environment.
- Why this job: Be the heartbeat of the casino and create memorable experiences for guests.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 25000 - 35000 € per year.
It's fun to work in a company where people truly BELIEVE in what they're doing! Please come and work for us. We're committed to bringing passion and customer focus to the business. Then we are looking for you!
Position: Guest Relations Host
Location: Milton Keynes Casino
Hours Per Week: 40
Pay Rate: £12.37
At MERKUR Casino we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heartbeat of our Casino that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
The Guest Relations Host will cover the reception area and guest services desk, along with being the primary support for the electronic gaming machines. This will involve:
- Greeting customers
- Managing the cloakroom
- Assisting with machines
- Helping customers with disputes regarding machines
- Providing excellent customer service
About you:
- Excellent customer service skills
- Good written and verbal communications
- Ability to explain offers and promotions
- Experience in serving food and beverages is desired
- Previous experience working with electronic gaming products would be advantageous
- Being flexible and able to work a variety of shifts including night shifts and weekends
- Ideally candidates will live in Milton Keynes
Benefits:
- 28 days holiday (including Bank Holidays)
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but are not limited to:
- Providing excellent customer service, as the first and last point of contact for all customers and visitors
- Registering customers to the membership scheme, ensuring all relevant information is captured
- Assisting customers with general enquiries
- Assisting customers with electronic gaming issues
- Managing cloakroom control
- Assisting F&B team with serving food and drinks
- Compiling and sending specific reports
- Adhering to all company health and safety practices and procedures
- Attending and conducting meetings as required
- Understanding and ensuring compliance with internal Responsible Gambling policies and UK Gambling Commission Licence Codes of Conduct and Practice (LCCP)
- Promoting awareness of Responsible Gambling strategies and procedures
- Being proactive in safeguarding our customers and the business
In keeping with accepted principles of good Company practice, you may be required to undertake additional or alternative duties related to your position as directed from time to time by your Line Manager.
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
MK Casino - Guest Relations Host in Milton Keynes employer: MERKUR Casino UK
At MERKUR Casino, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and supported. Located in the heart of Milton Keynes, our Guest Relations Hosts enjoy excellent career progression opportunities, comprehensive training, and a range of benefits including 28 days of holiday and discounts with high street retailers. Join us to be part of a passionate team dedicated to delivering exceptional customer experiences in a fun and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land MK Casino - Guest Relations Host in Milton Keynes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MK Casino and its values. This will help you connect with the team and show that you're genuinely interested in being part of their passionate environment.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing excellent service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these during your chat with us.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a guest-facing role. Make sure you look smart and professional when you come in for your interview – it shows that you take the opportunity seriously.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace MK Casino - Guest Relations Host in Milton Keynes
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through! We want to see how much you enjoy making people feel welcome and valued.
Tailor Your Application:Make sure to customise your application to highlight relevant experience, especially in guest relations or hospitality. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate a well-structured application that makes it easy for us to see why you're a great fit for the Guest Relations Host role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at MERKUR Casino UK
✨Know Your Customer Service Skills
Make sure you can highlight your excellent customer service skills during the interview. Think of specific examples where you've gone above and beyond for a customer, as this role is all about creating a warm and welcoming atmosphere.
✨Familiarise Yourself with Gaming Products
If you have any experience with electronic gaming machines, be ready to discuss it! Even if you're not an expert, showing that you’ve done your homework on the products and services offered at MK Casino will impress the interviewers.
✨Prepare for Common Scenarios
Think about potential situations you might face as a Guest Relations Host, like handling disputes or assisting customers with inquiries. Practising how you would respond to these scenarios can help you feel more confident during the interview.
✨Show Your Flexibility
This role requires flexibility with shifts, including nights and weekends. Be prepared to discuss your availability and willingness to adapt to the needs of the business, as this shows your commitment to being a team player.
