At a Glance
- Tasks: Serve food and drinks while ensuring customers have a fantastic experience.
- Company: Join the vibrant team at MK Casino, where passion meets customer service.
- Benefits: Enjoy 28 days holiday, career progression, and discounts with retailers.
- Other info: Flexible shifts available, including nights and weekends.
- Why this job: Be part of a fun environment and make guests smile every day!
- Qualifications: Great communication skills and a passion for hospitality are essential.
The predicted salary is between 25000 - 35000 € per year.
Locations: MK Casino 416
Time type: Full time
Posted on: Posted Today
Time left to apply: End Date: November 30, 2025 (22 days left to apply)
Job requisition id: JR1002274
It's fun to work in a company where people truly BELIEVE in what they're doing! Please come and work for us. We're committed to bringing passion and customer focus to the business. Then we are looking for you!
Position: Food and Beverage Host
Location: Milton Keynes Casino
Hours Per Week: 40
Pay Rate: £12.37 per hour
At MERKUR Casino we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heartbeat of our Casino that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
We have an exciting opportunity for a food and beverage host to join our fantastic new casino team! In this role you will provide food and beverages to casino customers, visitors and guests, ensuring that high levels of customer service are met and that our guests have a smile on their face.
About you:
- Excellent customer service skills
- A great communicator
- Experience working in a fast-paced hospitality role or other relevant experience
- Good understanding of kitchen operations
- Knowledge of cleaning requirements
- Understanding of food hygiene
- Being flexible and able to work a variety of shifts including night shifts and weekends
- Ideally candidates will live in Milton Keynes
Benefits:
- 28 days holiday (including Bank Holidays)
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but not limited to:
- Ensure customer service levels are met
- Ensure day to day responsibilities are being completed, such as cleaning requirements and reporting
- Adhere to all policies and procedures
- Follow all guidance and procedures in line with Licensing Act 2003
- Following correct food preparation procedures
- To have an in-depth knowledge of wines, spirits and cocktails, glass selection, wine pouring, etc.
- To have full knowledge of back of house operations i.e., barrel changes, cellar care, line cleaning
- Knowledgeable about the promotions on offer and prepared to answer questions regarding them
- To promote the company in a professional and positive manner with both internal and external contacts or at any other opportunity
- To ensure that the company’s equal opportunities policy is adhered to at all times
- To adhere to all company health and safety practices and procedures and action as appropriate should any issue arise
- To attend and conduct meetings as and when required
- Responsible for understanding and ensuring compliance with internal Responsible Gambling policies and UK Gambling Commission Licence Codes of Conduct and Practice (LCCP)
- To promote awareness of Responsible Gambling strategies and procedures. Ensuring Responsible Gambling is an integral part of the daily operation
- To be proactive in safeguarding our customers and the business by ensuring that standards of compliance both internally and externally are delivered to the highest level and opportunities to improve are identified to support the business objectives
In keeping with accepted principles of good Company practice, you may be required to undertake additional or alternative duties related to your position as directed from time to time by your Line Manager.
Full job description can be provided on request.
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
MK Casino - Food and Beverage Host in Milton Keynes employer: MERKUR Casino UK
At MERKUR Casino, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and supported. Located in Milton Keynes, our Food and Beverage Hosts enjoy excellent career progression opportunities, comprehensive training, and a range of benefits including 28 days of holiday and discounts with high street retailers. Join us to be part of a passionate team dedicated to delivering exceptional customer experiences in a fun and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land MK Casino - Food and Beverage Host in Milton Keynes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MK Casino and its values. This will help you connect with the team and show that you're genuinely interested in being part of their passionate environment.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a great experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional when you show up for your interview. It shows that you respect the opportunity and are serious about joining the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a nice touch that they’ll appreciate!
We think you need these skills to ace MK Casino - Food and Beverage Host in Milton Keynes
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through! We love candidates who are genuinely excited about creating great experiences for our guests.
Tailor Your CV:Make sure to customise your CV to highlight any relevant experience in hospitality or customer service. We want to see how your skills align with what we’re looking for in a Food and Beverage Host!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences stand out without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at MERKUR Casino UK
✨Know Your Customer Service Skills
Make sure you can highlight your excellent customer service skills during the interview. Think of specific examples where you've gone above and beyond for a customer, as this role is all about creating a warm and welcoming atmosphere.
✨Familiarise Yourself with Food and Beverage Knowledge
Brush up on your knowledge of food hygiene, wine, spirits, and cocktails. Being able to discuss these topics confidently will show that you're prepared and genuinely interested in the role.
✨Demonstrate Flexibility and Team Spirit
This job requires flexibility with shifts, so be ready to discuss your availability. Also, share experiences where you've worked well in a team, as collaboration is key in a fast-paced environment like a casino.
✨Research MERKUR Casino
Take some time to learn about MERKUR Casino and its values. Understanding their commitment to customer focus and responsible gambling will help you align your answers with what they’re looking for in a candidate.
