MK Casino - Trainee Croupier in Milton Keynes

It's fun to work in a company where people truly BELIEVE in what they're doing! Please come and work for us. We're committed to bringing passion and customer focus to the business. Then we are looking for you!

Position: Trainee Croupier

Location: Milton Keynes Casino

Hours Per Week: 40

Pay Rate: £12.37 per hour

At MERKUR Casino we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.

Our colleagues are the heartbeat of our Casino that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.

We have a fantastic opportunity for a trainee croupier to join our casino team! The trainee croupier role is to deal the table games to a good standard whilst maintaining excellent customer service levels, adhering to the table gaming procedures. We will provide the training you need to make you a success in this role!

About you:

• Must be able to possess a Personal Functional License (Gambling).
• Customer Focused
• Technical understanding of Gaming product and offering
• Confident in decision making
• Exceptional interpersonal and communication skills
• Ability for independent working in a fast paced, high-volume environment.
• Being flexible and able to work a variety of shifts including night shifts and weekends.
• Ideally candidates will live in Milton Keynes

Benefits:

• 28 days holiday (including Bank Holidays)
• Excellent Career Progression Opportunities
• Contributory Pension Scheme
• Life Assurance
• Discounts with high street retailers and restaurants through our benefits portal
• Employee assistance programme

Duties include but not limited to:

• Delivers an appropriately tailored commentary and service experience to every guest.
• Demonstrates gaming product knowledge.
• Develops an ability to deliver learn to play sessions.
• Shows knowledge and leads by example in the promotion and upselling of site promotions.
• Identifies and notifies managers of any potential and known high value players.
• Full responsibility for the operation of assigned Gaming table.
• Maximize gaming efficiency by ensuring game speed is in line with Company standards.
• Gaming transactions completed and recorded accurately and efficiently in line with Company procedures.
• Ensure table transactions are properly accounted for through the accurate and transparent reconciliation of funds.
• Monitor float levels and notify inspector/pit boss in a timely manner when fills or credits are required.
• Show an acute awareness and understanding of Game Protection through managing and reporting suspicious, aggressive and major play action in a timely and efficient manner.
• Provide an audible commentary to inform players of the progress of the game and enable surveillance to monitor all chip and cash transactions.
• Rating and recording of customer activity and cash drop.
• Lead by example in the confident and appropriate resolution of player disputes in line with Company policy and procedures.
• To promote the company in a professional and positive manner with both internal and external contacts or at any other opportunity.
• To ensure that the company’s equal opportunities policy is adhered to at all times.
• To adhere to all company health and safety practices and procedures and action as appropriate should any issue arise.
• To attend and conduct meetings as and when required.
• Responsible for understanding and ensuring compliance with internal Responsible Gambling policies and UK Gambling Commission Licence Codes of Conduct and Practice (LCCP)
• To promote awareness of Responsible Gambling strategies and procedures. Ensuring Responsible Gambling is an integral part of the daily operation.
• To be proactive in safeguarding our customers and the business by ensuring that standards of compliance both internally and externally are delivered to the highest level and opportunities to improve are identified to support the business objectives.

In keeping with accepted principles of good Company practice, you may be required to undertake additional or alternative duties related to your position as directed from time to time by your Line Manager.

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.