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- Tasks: Manage cash desk operations and ensure a welcoming gaming environment.
- Company: Join the vibrant team at MK Casino, part of the renowned MERKUR Group.
- Benefits: Enjoy 28 days holiday, career progression, and discounts with retailers.
- Why this job: Be a key player in creating memorable customer experiences in a fun environment.
- Qualifications: Experience in cash management and strong customer service skills required.
- Other info: Flexible shifts available, including nights and weekends, with excellent training provided.
The predicted salary is between 29000 - 38000 £ per year.
It's fun to work in a company where people truly BELIEVE in what they're doing! Please come and work for us. We're committed to bringing passion and customer focus to the business. Then we are looking for you!
Position: Cash Desk Manager
Location: Milton Keynes Casino
Hours Per Week: 40
Salary: £34,000
At MERKUR Casino we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heartbeat of our Casino that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
We have a fantastic opportunity for a Cash Desk Manager to join our team in the opening of the brand-new MK Casino! This role will assist in the creation of a welcoming, friendly and courteous gaming environment whilst conducting cash desk duties accurately, ensuring the smooth running of the department, including work scheduling, team development, producing reports and attending meetings as required.
About you:
- We are looking for an experienced Cash Desk Manager with the following:
- Must possess a Personal Functional Licence issued by the Gambling Commission
- Good numerical skills
- Good manual dexterity
- Good knowledge of related systems and programmes
- Customer service oriented
- Willingness to learn new skills
- Remain calm under pressure when dealing with difficult situations
- Active listening skills
- Be fair, impartial, and consistent in any decision-making process
- The mentoring and development of your team, promoting a culture of development
- Take a lead role in employee relation activities
- Being flexible and able to work a variety of shifts including night shifts and weekends
- Ideally candidates will live in Milton Keynes
Benefits:
- 28 days holiday (including Bank Holidays)
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but are not limited to:
- Dealing with customer transactions
- Performing cash desk reconciliation, administration, banking preparation and bookkeeping tasks
- Report, investigate and effectively resolve and manage errors
- Informing either the Gaming/Casino Manager of any suspicious transactions/activities or major transactions at the time
- Ensure all shift changes are accompanied by the relevant handover of information
- Communicating positively with colleagues and customers alike, ensuring all functions are conducted in a courteous and friendly manner
- Ensuring a full knowledge of all current products and promotions offered by the company and actively promote these to our customers
- Maintaining the confidentiality of customer and company information at all times
- Full compliance with the Gambling Act 2005, the Licensing Conditions and Codes of Practice and Industry practice, and rules of the games
- Adhering to the licensing objectives
- Adhering to the Anti-Money Laundering regulations
- To respond positively, promptly and appropriately to all internal and external customer requests
- Responsible for understanding and ensuring compliance with internal Responsible Gambling policies and UK Gambling Commission Licence Codes of Conduct and Practice (LCCP)
- To promote awareness of Responsible Gambling strategies and procedures
- To be proactive in safeguarding our customers and the business by ensuring that standards of compliance both internally and externally are delivered to the highest level and opportunities to improve are identified to support the business objectives
In keeping with accepted principles of good Company practice, you may be required to undertake additional or alternative duties related to your position as directed from time to time by your Line Manager.
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
MK Casino - Cash Desk Manager in Milton Keynes employer: MERKUR Casino UK
Contact Detail:
MERKUR Casino UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MK Casino - Cash Desk Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the casino industry. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching MK Casino and understanding their values. Show them that you’re not just another candidate; you genuinely believe in their mission of providing excellent customer service and creating a welcoming environment.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to cash desk management and customer service. We want you to feel confident and ready to showcase your skills when it’s your turn to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the MK Casino team and are keen to be part of our exciting journey.
We think you need these skills to ace MK Casino - Cash Desk Manager in Milton Keynes
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We love candidates who are genuinely excited about providing excellent customer service and creating a welcoming environment.
Tailor Your CV: Make sure to customise your CV to highlight your relevant experience as a Cash Desk Manager. Focus on your numerical skills, customer service experience, and any previous roles that showcase your ability to lead a team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at MK Casino.
How to prepare for a job interview at MERKUR Casino UK
✨Know Your Numbers
As a Cash Desk Manager, you'll need to demonstrate strong numerical skills. Brush up on basic maths and be prepared to discuss how you've handled cash transactions in the past. Maybe even practice some quick calculations to show you're sharp on the spot!
✨Showcase Your Customer Service Skills
This role is all about creating a welcoming environment for customers. Think of examples from your previous jobs where you went above and beyond for a customer. Be ready to share these stories during the interview to highlight your customer service orientation.
✨Be Ready for Pressure
Working in a casino can get hectic, especially at peak times. Prepare to discuss how you stay calm under pressure. You might want to think of a specific situation where you successfully managed a difficult scenario, showcasing your ability to remain composed.
✨Understand Compliance and Regulations
Familiarise yourself with the Gambling Act 2005 and other relevant regulations. During the interview, express your understanding of compliance and why it's crucial in this role. This will show that you're not just focused on the fun side of the job but also take responsibilities seriously.
