At a Glance
- Tasks: Support IT applications and systems, resolving issues with a focus on customer satisfaction.
- Company: Join MERKUR Slots, a leading gaming provider in Europe with a passionate team.
- Benefits: Enjoy 33 days holiday, health care, pension scheme, and discounts at retailers.
- Other info: Great training provided, with opportunities for career growth and development.
- Why this job: Be part of a dynamic IT team and make a real impact in a fun environment.
- Qualifications: Strong communication skills, problem-solving abilities, and ITIL certification preferred.
The predicted salary is between 25000 - 28000 £ per year.
It's fun to work in a company where people truly BELIEVE in what they're doing! Please come and work for us. We're committed to bringing passion and customer focus to the business.
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time. Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
We have an opportunity for an IT Support Analyst to join our head office team where you will support all existing and new IT applications, hardware and software used within the Merkur Casino UK group. Log all incidents in the ITSM tool and work with suppliers, customers and the MERKUR group to resolve all issues in a timely manner with a high degree of accuracy. Effectively communicate with all Merkur Casino UK Ltd. customers.
About you:
- Strong communication skills, and a tenacious approach with focus and determination to get the job done effectively.
- Good problem-solving skills.
- Ability to work under own initiative.
- Ability to develop positive relationships and work effectively with key stakeholders.
- Ability and willingness to learn new skills when required.
- ITIL Certified.
- Project management skills.
- Able to multitask in a highly complex environment, looking after a variety of IT systems.
- Proficient in MS Office tools such as Word, Excel and PowerPoint.
Benefits:
- 33 days holiday (including Bank Holidays)
- Contributory Pension Scheme
- Health care plan and Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
As part of the IT team you will:
- Liaise with business clients to develop enhancements to key applications, identifying options for potential solutions and assessing them for both technical and business suitability.
- Work closely with the MERKUR Group IT Service provider.
- Work as part of a team to support the business IT systems and help to deliver projects to specification, time and budget.
- Conduct requirements analysis and prepare specific proposals for modified or replacement systems.
- Manage small to medium size IT projects involving the implementation or enhancements to existing systems or infrastructure.
- Carry out systems problem analysis, support, report development.
- Liaise with contractors and third-party suppliers.
- Carry out system testing, documentation and end-user training as necessary.
- Support users on change control and system updates.
- Site visits are expected from time to time.
We can provide a full job description on request. Want to know more? Apply today and our recruitment team will be in touch!
IT Support Analyst in Milton Keynes employer: MERKUR Casino UK
At MERKUR Slots, we pride ourselves on fostering a vibrant work culture where our employees are valued and supported. Located in Milton Keynes, we offer comprehensive training, generous benefits including 33 days of holiday, and a commitment to employee growth, ensuring that you can thrive both personally and professionally. Join us to be part of a passionate team dedicated to delivering exceptional customer experiences in the gaming industry.
