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- Tasks: Lead a vibrant gaming venue, ensuring top-notch customer service and team performance.
- Company: Join MERKUR Slots, a leading gaming provider with a fun and supportive culture.
- Benefits: Enjoy 28 days holiday, bonuses, career growth, and discounts at popular retailers.
- Why this job: Be part of an exciting industry and make a real impact on customer experiences.
- Qualifications: Management experience in retail or hospitality is preferred; passion for leadership is key.
- Other info: Dynamic work environment with opportunities for personal and professional development.
The predicted salary is between 38867 - 43300 £ per year.
Locations: Welling
Time type: Full time
Posted on: Posted Yesterday
Time left to apply: End Date: January 5, 2026 (12 days left to apply)
Job requisition id: JR1003065
It's fun to work in a company where people truly BELIEVE in what they're doing! Please come and work for us. We're committed to bringing passion and customer focus to the business.
Position: Venue Manager - Welling
Salary: £38,867.40 per annum
Hours per week: 45
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
We are looking for enthusiastic individuals who thrive on a challenge and want to learn. If you are looking for something new and have experience of being a great leader within a similar industry, retail or hospitality, then we would love to hear from you.
MERCUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand.
About you:
- Ability to work to budgeted targets
- Management experience within retail, hospitality or the gambling sector is desired
- Experience with management reporting and administration
- Experienced managing a team
- Experience with creating staff rotas
- Excellent communication and organisational skills
- Ability to be flexible and adaptable
- Understanding of budgeting as well as Profit and Loss reports
- Flexibility to work both day and night shifts (if your venue is a 24-hour operation)
Benefits:
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but not limited to:
- Overall responsibility for the performance and profitability of a licensed gaming centre
- Champion company standards and best practice within venue.
- Ensure marketing, promotional activities and events are delivered correctly.
- Physical and personal security is maintained.
- Cash/assets are controlled, and any risk of loss is minimised
- Excellent customer service at all times, building and maintaining relationships with regular customers.
- Operate in accordance with LCCP.
- Development of your team and training to be completed in line with launches, refreshed and in line with company policy.
- Ensure that staff are being properly managed and any instances of poor performance or misconduct are dealt with in a timely and professional manner
- Recruitment and training of any new team members for your venue
- Market and competitor awareness
- To ensure venue cash collections are carried out in accordance with Company procedures.
- To monitor and analyse machine income levels.
- To achieve KPIs and audits; this includes international, compliance, etc.
- Adhere to all health and safety practices and procedures ensuring the venue operates in a safe manner.
- Ensure that all administration tasks are completed at the correct time and to the required standard.
- To actively manage and promote safeguarding and social responsibility measures.
- To respond positively, promptly and appropriately to all customer feedback / enquiries.
- To maintain a high standard of personal presentation and ensure that all employees always adhere to the brand dress code.
- To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
MERCUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!
Merkur Slots Venue Manager - Welling employer: MERKUR Casino UK
Contact Detail:
MERKUR Casino UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots Venue Manager - Welling
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the gaming or hospitality sectors. A personal recommendation can go a long way in landing that Venue Manager role.
✨Tip Number 2
Prepare for the interview by researching MERKUR Slots and understanding their values. Show them you’re not just another candidate; you’re genuinely excited about bringing passion and customer focus to their venues!
✨Tip Number 3
Practice your leadership stories! Think of examples where you’ve successfully managed a team or improved customer service. This will help you shine during the interview and demonstrate your fit for the Venue Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the MERKUR Slots family!
We think you need these skills to ace Merkur Slots Venue Manager - Welling
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm shine through! We love candidates who are genuinely excited about the role and our company. Share why you want to be a Venue Manager at MERKUR Slots and how you can contribute to our customer-focused culture.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your management experience in retail, hospitality, or the gambling sector. We want to see how your skills align with what we’re looking for, so don’t hold back on showcasing your achievements!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at MERKUR Slots!
How to prepare for a job interview at MERKUR Casino UK
✨Know Your Venue
Before the interview, make sure you research MERKUR Slots and understand their values and customer service approach. Familiarise yourself with their venues and what makes them stand out in the gaming industry. This will show your genuine interest and help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As a Venue Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved performance. Highlight how you can motivate and develop your team to provide excellent customer service.
✨Understand the Numbers
Since the role involves budgeting and profit analysis, brush up on your financial knowledge. Be ready to discuss how you've managed budgets in previous roles and how you would approach maximising profitability at MERKUR Slots. Mention any experience with P&L reports to showcase your analytical skills.
✨Prepare for Customer Scenarios
Customer service is key in this role, so think about potential scenarios you might face as a Venue Manager. Prepare to discuss how you would handle difficult customers or ensure a safe and welcoming environment. This will demonstrate your problem-solving skills and commitment to customer satisfaction.