At a Glance
- Tasks: Lead a vibrant gaming venue, ensuring top-notch customer service and team performance.
- Company: Join MERKUR, a leading gaming and entertainment company with a fun culture.
- Benefits: Enjoy 28 days holiday, bonuses, career growth, and discounts at retailers.
- Other info: Flexible shifts and excellent training provided for your success.
- Why this job: Be part of an exciting industry and make a real impact in customer experiences.
- Qualifications: Management experience in retail, hospitality, or gaming is preferred.
The predicted salary is between 40060 - 40060 £ per year.
It's fun to work in a company where people truly BELIEVE in what they're doing! Please come and work for us. We're committed to bringing passion and customer focus to the business.
Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on!
Salary: £40,060.80 per annum - Plus Bonus opportunities
Hours per week: 45
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
We are looking for enthusiastic individuals who thrive on a challenge and want to learn. If you are looking for something new and have experience of being a great leader within a similar industry, retail or hospitality, then we would love to hear from you.
About you:
- Ability to work to budgeted targets
- Management experience within retail, hospitality or the gambling sector is desired
- Experience with management reporting and administration
- Experienced managing a team
- Experience with creating staff rotas
- Excellent communication and organisational skills
- Ability to be flexible and adaptable
- Understanding of budgeting as well as Profit and Loss reports
- Flexibility to work both day and night shifts (if your venue is a 24-hour operation)
Benefits:
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but not limited to:
- Overall responsibility for the performance and profitability of a licensed gaming centre
- Champion company standards and best practice within venue.
- Ensure marketing, promotional activities and events are delivered correctly.
- Physical and personal security is maintained.
- Cash/assets are controlled, and any risk of loss is minimised
- Excellent customer service at all times, building and maintaining relationships with regular customers.
- Operate in accordance with LCCP.
- Development of your team and training to be completed in line with launches, refreshed and in line with company policy.
- Ensure that staff are being properly managed and any instances of poor performance or misconduct are dealt with in a timely and professional manner
- Recruitment and training of any new team members for your venue
- Market and competitor awareness
- To ensure venue cash collections are carried out in accordance with Company procedures.
- To monitor and analyse machine income levels.
- To achieve KPIs and audits; this includes international, compliance, etc.
- Adhere to all health and safety practices and procedures ensuring the venue operates in a safe manner.
- Ensure that all administration tasks are completed at the correct time and to the required standard.
- To actively manage and promote safeguarding and social responsibility measures.
- To respond positively, promptly and appropriately to all customer feedback / enquiries.
- To maintain a high standard of personal presentation and ensure that all employees always adhere to the brand dress code.
- To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Want to know more? Apply today and our recruitment team will be in touch!
Merkur Slots Venue Manager - Upton Park employer: MERKUR Casino UK
At MERKUR Slots, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and supported. With a strong commitment to employee development, we offer first-class training and excellent career progression opportunities, alongside competitive benefits such as a quarterly bonus scheme and discounts with high street retailers. Join us in Upton Park, where your leadership skills can shine in a dynamic environment dedicated to delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Venue Manager - Upton Park
✨Tip Number 1
Get to know the company culture! Before your interview, check out Merkur's social media and website. Understanding their vibe will help you connect better during the chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. The more comfortable you are, the more confident you'll come across.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've successfully managed teams or projects in the past. This is key for the Venue Manager role!
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation. It shows you're keen and professional, which we love to see!
We think you need these skills to ace Merkur Slots Venue Manager - Upton Park
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We love candidates who are genuinely excited about joining our team and making a difference in our venues.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in retail, hospitality, or management. We want to see how your skills align with what we’re looking for in a Venue Manager!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this exciting opportunity.
How to prepare for a job interview at MERKUR Casino UK
✨Know Your Venue Inside Out
Before the interview, make sure you research Merkur Slots and understand their values, mission, and what makes their venues special. Familiarise yourself with the Upton Park location specifically, including its customer demographics and any recent promotions or events they've hosted.
✨Showcase Your Leadership Skills
As a Venue Manager, you'll need to demonstrate your management experience. Prepare examples of how you've successfully led teams in retail or hospitality, focusing on how you motivated staff, handled challenges, and improved customer service. Be ready to discuss specific situations where you made a positive impact.
✨Understand the Numbers
Since budgeting and profit analysis are key parts of the role, brush up on your understanding of P&L reports and how to manage budgets effectively. Be prepared to discuss how you've used financial data to drive performance in previous roles, and think about how you would apply that knowledge at Merkur Slots.
✨Prepare for Customer Service Scenarios
Customer experience is at the heart of Merkur Slots. Think of examples where you've gone above and beyond for customers or resolved complaints effectively. During the interview, be ready to role-play or discuss hypothetical scenarios to showcase your problem-solving skills and commitment to excellent service.
