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- Tasks: Lead a vibrant gaming venue, ensuring top-notch customer service and team performance.
- Company: Join MERKUR Slots, a leading gaming provider with a fun and passionate culture.
- Benefits: Enjoy 28 days holiday, bonuses, career progression, and discounts at high street retailers.
- Why this job: Be part of an exciting industry and make a real impact on customer experiences.
- Qualifications: Management experience in retail, hospitality, or gaming is preferred.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 32900 - 44800 ÂŁ per year.
It\’s fun to work in a company where people truly BELIEVE in what they\’re doing!Please come and work for us*We\’re committed to bringing passion and customer focus to the business.*Then read on!**Position:** Venue Manager – Streatham**Salary:** £38,867.40 per annum**Hours per week:** 45At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.We are looking for enthusiastic individuals who thrive on a challenge and want to learn. If you are looking for something new and have experience of being a great leader within a similar industry, retail or hospitality, then we would love to hear from you.MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand.**About you:**As well as maximizing sales in the venue through a range of marketing and promotional activity you\’ll also ensure the very highest standards of presentation and customer services – your aim will be to make your venue the best in town, for customers to visit and for your colleagues to work in.* Ability to work to budgeted targets* Management experience within retail, hospitality or the gambling sector is desired* Experience with management reporting and administration* Experienced managing a team* Experience with creating staff rotas* Excellent communication and organisational skills* Ability to be flexible and adaptable* Understanding of budgeting as well as Profit and Loss reports* Flexibility to work both day and night shifts (if your venue is a 24-hour operation)**Benefits:*** 28 days holiday (including Bank Holidays)* Quarterly Bonus Scheme* Excellent Career Progression Opportunities* Contributory Pension Scheme* Life Assurance* Discounts with high street retailers and restaurants through our benefits portal* Employee assistance programme**Duties include but not limited to:*** Overall responsibility for the performance and profitability of a licensed gaming centre* Champion company standards and best practice within venue.* Ensure marketing, promotional activities and events are delivered correctly.* Physical and personal security is maintained.* Cash/assets are controlled, and any risk of loss is minimised* Excellent customer service at all times, building and maintaining relationships with regular customers.* Operate in accordance with LCCP.* Development of your team and training to be completed in line with launches, refreshed and in line with company policy.* Ensure that staff are being properly managed and any instances of poor performance or misconduct are dealt with in a timely and professional manner* Recruitment and training of any new team members for your venue* Market and competitor awareness* To ensure venue cash collections are carried out in accordance with Company procedures.* To monitor and analyse machine income levels.* To achieve KPIs and audits; this includes international, compliance, etc.* Adhere to all health and safety practices and procedures ensuring the venue operates in a safe manner.* Ensure that all administration tasks are completed at the correct time and to the required standard.* To actively manage and promote safeguarding and social responsibility measures.* To respond positively, promptly and appropriately to all customer feedback / enquiries.* To maintain a high standard of personal presentation and ensure that all employees always adhere to the brand dress code.* To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.INDVMIf you like wild growth and working with happy, enthusiastic over-achievers, you\’ll enjoy your career with us!MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand and a Merkur Casino, based in Aberdeen. MERKUR Slots showcases the latest digital “slot gaming” products in convenient high street locations, providing a modern casino feel, whilst Merkur Casino in Aberdeen provides the traditional casino experience. Our focus is on providing our customers excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience. #J-18808-Ljbffr
Merkur Slots - Venue Manager - Streatham employer: MERKUR Casino UK
Contact Detail:
MERKUR Casino UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots - Venue Manager - Streatham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MERKUR Slots. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences align with the role of Venue Manager. Highlight your leadership skills and customer service experience to really stand out.
✨Tip Number 3
Dress to impress! Make sure you look the part for your interview. A smart appearance shows that you take the opportunity seriously and are ready to represent the brand well. Plus, it boosts your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Venue Manager position.
We think you need these skills to ace Merkur Slots - Venue Manager - Streatham
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm shine through! We want to see that you genuinely care about providing excellent customer service and creating a welcoming atmosphere for our guests.
Tailor Your CV: Make sure to customise your CV to highlight your relevant experience in retail, hospitality, or management. We love seeing how your skills align with what we do at MERKUR Slots, so don’t hold back!
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Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MERKUR Casino UK
✨Know Your Venue
Before the interview, take some time to research MERKUR Slots and its venues. Familiarise yourself with their customer service philosophy and the specific challenges they face in the gaming industry. This will show your genuine interest and help you tailor your answers to align with their values.
✨Showcase Your Leadership Skills
As a Venue Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved performance. Highlight how you can inspire and motivate your colleagues to deliver exceptional customer service.
✨Understand the Numbers
Since the role involves managing budgets and understanding Profit and Loss reports, brush up on your financial knowledge. Be ready to discuss how you've previously managed budgets or achieved sales targets. This will show that you're not just a people person but also someone who can drive profitability.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of situations where you've had to deal with difficult customers or unexpected challenges. Practising your responses will help you feel more confident and articulate during the interview.