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- Tasks: Lead a vibrant gaming venue, ensuring top-notch customer service and team performance.
- Company: Join MERKUR Slots, a leading gaming provider with a fun and supportive culture.
- Benefits: Enjoy competitive salary, bonuses, 28 days holiday, and discounts at high street retailers.
- Why this job: Be part of an exciting industry and make a real impact in your community.
- Qualifications: Management experience in retail or hospitality is preferred; passion for leadership is key.
- Other info: Great career progression opportunities in a dynamic and inclusive environment.
The predicted salary is between 35146 - 70293 £ per year.
It's fun to work in a company where people truly BELIEVE in what they're doing! Please come and work for us. We're committed to bringing passion and customer focus to the business.
Position: Venue Manager – Reading
Salary: £35,146.80 per annum plus bonus (OTE up to £70,293)
Hours per week: 45
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
We are looking for enthusiastic individuals who thrive on a challenge and want to learn. If you are looking for something new and have experience of being a great leader within a similar industry, retail or hospitality, then we would love to hear from you.
MERCUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand.
About you:
- Ability to work to budgeted targets
- Management experience within retail, hospitality or the gambling sector is desired
- Experience with management reporting and administration
- Experienced managing a team
- Experience with creating staff rotas
- Excellent communication and organisational skills
- Ability to be flexible and adaptable
- Understanding of budgeting as well as Profit and Loss reports
- Flexibility to work both day and night shifts (if your venue is a 24-hour operation)
Benefits:
- 28 days holiday (including Bank Holidays)
- Fantastic Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but not limited to:
- Overall responsibility for the performance and profitability of a licensed gaming centre
- Champion company standards and best practice within venue.
- Marketing, promotional activities and events are delivered correctly.
- Physical and personal security is maintained.
- Cash/assets are controlled, and any risk of loss is minimised
- Excellent customer service at all times, building and maintaining relationships with regular customers.
- Operate in accordance with LCCP.
- Development of your team and training to be completed in line with launches, refreshed and in line with company policy.
- Ensure that staff are being properly managed and any instances of poor performance or misconduct are dealt with in a timely and professional manner
- Recruitment and training of any new team members for your venue
- Market and competitor awareness
- To ensure venue cash collections are carried out in accordance with Company procedures.
- To monitor and analyse machine income levels.
- To achieve KPIs and audits; this includes international, compliance, etc.
- Adhere to all health and safety practices and procedures ensuring the venue operates in a safe manner.
- Ensure that all administration tasks are completed at the correct time and to the required standard.
- To actively manage and promote safeguarding and social responsibility measures.
- To respond positively, promptly and appropriately to all customer feedback / enquiries.
- To maintain a high standard of personal presentation and ensure that all employees always adhere to the brand dress code.
- To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
MERCUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Merkur Slots Venue Manager - Reading employer: MERKUR Casino UK
Contact Detail:
MERKUR Casino UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots Venue Manager - Reading
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MERKUR Slots. Understand their values, what they stand for, and how they treat their customers. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on your management experience and how it relates to the role. The more comfortable you are, the better you'll come across during the actual interview.
✨Tip Number 3
Show off your leadership skills! Be ready to share specific examples of how you've successfully managed a team or improved customer service in your previous roles. Highlighting your achievements will make you stand out as a candidate who can drive results.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the position and keeps you fresh in their minds.
We think you need these skills to ace Merkur Slots Venue Manager - Reading
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about providing excellent customer service and creating a welcoming environment.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in retail, hospitality, or management. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your achievements and experiences are easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at MERKUR Casino UK
✨Know Your Venue
Before the interview, do your homework on MERKUR Slots. Familiarise yourself with their values, customer service approach, and what makes their venues stand out. This will show your genuine interest and help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As a Venue Manager, you'll need to demonstrate strong leadership. Prepare examples from your past experiences where you've successfully managed a team, handled conflicts, or improved performance. Be ready to discuss how you can motivate and develop your team at MERKUR Slots.
✨Understand the Business Metrics
Brush up on your knowledge of budgeting, Profit and Loss reports, and KPIs. Be prepared to discuss how you would maximise sales and profitability in the venue. Showing that you understand these metrics will highlight your business acumen.
✨Customer Service is Key
MERKUR Slots prides itself on excellent customer service. Think of specific instances where you've gone above and beyond for customers. Be ready to share these stories and explain how you would ensure a warm welcome and great experience for every visitor.