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- Tasks: Lead a vibrant gaming venue, ensuring top-notch customer service and team performance.
- Company: Join MERKUR Slots, a leading gaming provider with a fun and supportive culture.
- Benefits: Enjoy 28 days holiday, bonuses, career progression, and discounts at retailers.
- Why this job: Be part of an exciting industry and make a real impact in your community.
- Qualifications: Management experience in retail or hospitality is preferred; passion for leadership is key.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 33800 - 43800 £ per year.
Locations: Lewisham
Time type: Full time
Posted on: Posted Yesterday
Time left to apply: End Date: January 8, 2026 (13 days left to apply)
Job requisition id: JR1003074
It's fun to work in a company where people truly BELIEVE in what they're doing! Please come and work for us. We're committed to bringing passion and customer focus to the business.
Position: Venue Manager - Lewisham FTC - 12 Months
Salary: £38,867.40 per annum
Hours per week: 45
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
We are looking for enthusiastic individuals who thrive on a challenge and want to learn. If you are looking for something new and have experience of being a great leader within a similar industry, retail or hospitality, then we would love to hear from you.
MERCUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand.
About you:
- Ability to work to budgeted targets
- Management experience within retail, hospitality or the gambling sector is desired
- Experience with management reporting and administration
- Experienced managing a team
- Experience with creating staff rotas
- Excellent communication and organisational skills
- Ability to be flexible and adaptable
- Understanding of budgeting as well as Profit and Loss reports
- Flexibility to work both day and night shifts (if your venue is a 24-hour operation)
Benefits:
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but not limited to:
- Overall responsibility for the performance and profitability of a licensed gaming centre
- Champion company standards and best practice within venue.
- Ensure marketing, promotional activities and events are delivered correctly.
- Physical and personal security is maintained.
- Cash/assets are controlled, and any risk of loss is minimised
- Excellent customer service at all times, building and maintaining relationships with regular customers.
- Operate in accordance with LCCP.
- Development of your team and training to be completed in line with launches, refreshed and in line with company policy.
- Ensure that staff are being properly managed and any instances of poor performance or misconduct are dealt with in a timely and professional manner
- Recruitment and training of any new team members for your venue
- Market and competitor awareness
- To ensure venue cash collections are carried out in accordance with Company procedures.
- To monitor and analyse machine income levels.
- To achieve KPIs and audits; this includes international, compliance, etc.
- Adhere to all health and safety practices and procedures ensuring the venue operates in a safe manner.
- Ensure that all administration tasks are completed at the correct time and to the required standard.
- To actively manage and promote safeguarding and social responsibility measures.
- To respond positively, promptly and appropriately to all customer feedback / enquiries.
- To maintain a high standard of personal presentation and ensure that all employees always adhere to the brand dress code.
- To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
MERCUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!
Merkur Slots - Venue Manager - Lewisham [12 month FTC ] employer: MERKUR Casino UK
Contact Detail:
MERKUR Casino UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots - Venue Manager - Lewisham [12 month FTC ]
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Venue Manager role. You never know who might have the inside scoop on openings!
✨Tip Number 2
Prepare for interviews by researching MERKUR Slots and understanding their values. Think about how your experience aligns with their focus on customer service and team development. Show them you’re not just another candidate, but someone who truly believes in what they do!
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. This will help you articulate your management experience and how you can maximise sales and customer satisfaction at their venues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the MERKUR Slots family. Let’s get you that interview!
We think you need these skills to ace Merkur Slots - Venue Manager - Lewisham [12 month FTC ]
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm shine through! We love candidates who are genuinely excited about the role and our company. Share why you want to be a Venue Manager at MERKUR Slots and how you can contribute to our customer-focused culture.
Tailor Your CV: Make sure your CV is tailored to the Venue Manager position. Highlight your management experience in retail, hospitality, or the gambling sector, and showcase any relevant achievements. We want to see how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we appreciate good communication skills, so show us you can express your thoughts clearly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at MERKUR Slots!
How to prepare for a job interview at MERKUR Casino UK
✨Know Your Venue
Before the interview, do your homework on MERKUR Slots and the Lewisham venue. Familiarise yourself with their customer service ethos and any recent promotions or events. This shows genuine interest and helps you align your answers with their values.
✨Showcase Leadership Skills
Prepare examples from your past experiences that highlight your leadership abilities. Discuss how you've successfully managed teams, dealt with challenges, and improved customer satisfaction. Be ready to explain how you can motivate and develop your team at MERKUR Slots.
✨Understand the Numbers
Brush up on your knowledge of budgeting and profit and loss reports. Be prepared to discuss how you would manage the financial aspects of the venue. Showing that you can balance great customer service with profitability will impress the interviewers.
✨Emphasise Flexibility
Since the role requires flexibility in working hours, be open about your availability. Share examples of how you've adapted to changing situations in previous roles. This demonstrates your commitment to the job and your ability to handle the dynamic nature of the gaming industry.