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- Tasks: Lead a vibrant gaming venue, ensuring top-notch customer service and team performance.
- Company: Join MERKUR Slots, a leading gaming provider with a fun and supportive culture.
- Benefits: Enjoy 28 days holiday, monthly bonuses, and discounts at high street retailers.
- Other info: Great career progression opportunities in a dynamic and inclusive environment.
- Why this job: Be part of an exciting industry and make a real impact in your community.
- Qualifications: Management experience in retail or hospitality is preferred; passion for leadership is key.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Merkur Slots Venue Manager – Leicester, Haymarket page is loaded## Merkur Slots Venue Manager – Leicester, Haymarketlocations: Leicestertime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 17, 2025 (11 days left to apply)job requisition id: JR1003007It\’s fun to work in a company where people truly BELIEVE in what they\’re doing!Please come and work for us*We\’re committed to bringing passion and customer focus to the business.*Then read on!**Position:** Venue Manager – Leicester**Salary:** £35,146.80 per annum**Hours per week:** 45At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.We are looking for enthusiastic individuals who thrive on a challenge and want to learn. If you are looking for something new and have experience of being a great leader within a similar industry, retail or hospitality, then we would love to hear from you.MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand.**About you:**As well as maximizing sales in the venue through a range of marketing and promotional activity you\’ll also ensure the very highest standards of presentation and customer services – your aim will be to make your venue the best in town, for customers to visit and for your colleagues to work in.* Ability to work to budgeted targets* Management experience within retail, hospitality or the gambling sector is desired* Experience with management reporting and administration* Experienced managing a team* Experience with creating staff rotas* Excellent communication and organisational skills* Ability to be flexible and adaptable* Understanding of budgeting as well as Profit and Loss reports* Flexibility to work both day and night shifts (if your venue is a 24-hour operation)**Benefits:*** 28 days holiday (including Bank Holidays)* Quarterly Bonus Scheme* Excellent Career Progression Opportunities* Contributory Pension Scheme* Life Assurance* Discounts with high street retailers and restaurants through our benefits portal* Employee assistance programme**Duties include but not limited to:*** Overall responsibility for the performance and profitability of a licensed gaming centre* Champion company standards and best practice within venue.* Marketing, promotional activities and events are delivered correctly.* Physical and personal security is maintained.* Cash/assets are controlled, and any risk of loss is minimised* Excellent customer service at all times, building and maintaining relationships with regular customers.* Operate in accordance with LCCP.* Development of your team and training to be completed in line with launches, refreshed and in line with company policy.* Ensure that staff are being properly managed and any instances of poor performance or misconduct are dealt with in a timely and professional manner* Recruitment and training of any new team members for your venue* Market and competitor awareness* To ensure venue cash collections are carried out in accordance with Company procedures.* To monitor and analyse machine income levels.* To achieve KPIs and audits; this includes international, compliance, etc.* Adhere to all health and safety practices and procedures ensuring the venue operates in a safe manner.* Ensure that all administration tasks are completed at the correct time and to the required standard.* To actively manage and promote safeguarding and social responsibility measures.* To respond positively, promptly and appropriately to all customer feedback / enquiries.* To maintain a high standard of personal presentation and ensure that all employees always adhere to the brand dress code.* To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.INDVMIf you like wild growth and working with happy, enthusiastic over-achievers, you\’ll enjoy your career with us!MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand and a Merkur Casino, based in Aberdeen. MERKUR Slots showcases the latest digital “slot gaming” products in convenient high street locations, providing a modern casino feel, whilst Merkur Casino in Aberdeen provides the traditional casino experience. Our focus is on providing our customers excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience. #J-18808-Ljbffr
Merkur Slots Venue Manager - Leicester, Haymarket employer: MERKUR Casino UK
Contact Detail:
MERKUR Casino UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots Venue Manager - Leicester, Haymarket
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MERKUR Slots. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
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✨Tip Number 3
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✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Don’t forget to apply through our website for the best chance at landing the job!
We think you need these skills to ace Merkur Slots Venue Manager - Leicester, Haymarket
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✨Know Your Venue Inside Out
Before the interview, make sure you research Merkur Slots and understand their values, services, and what makes them stand out in the gaming industry. Familiarise yourself with their customer service approach and think about how you can contribute to making the venue the best in town.
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✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of scenarios where you had to handle difficult customers or manage staff performance issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Understand Financials and KPIs
Since the role involves managing budgets and understanding Profit and Loss reports, brush up on your financial knowledge. Be prepared to discuss how you've managed budgets in the past and how you would approach achieving KPIs in this new role.