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- Tasks: Lead a vibrant gaming venue, ensuring top-notch customer service and team performance.
- Company: Join MERKUR Slots, a leading gaming provider with a fun and supportive culture.
- Benefits: Enjoy 28 days holiday, bonuses, career growth, and discounts at popular retailers.
- Why this job: Be part of an exciting industry and make a real impact in your community.
- Qualifications: Management experience in retail or hospitality is a plus; passion for leadership is key.
- Other info: Dynamic work environment with opportunities for personal and professional development.
The predicted salary is between 30000 - 40000 £ per year.
It's fun to work in a company where people truly BELIEVE in what they're doing! Please come and work for us. We're committed to bringing passion and customer focus to the business.
Position: Venue Manager - Harlow
Salary: £35,146.80 per annum
Hours per week: 45
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
We are looking for enthusiastic individuals who thrive on a challenge and want to learn. If you are looking for something new and have experience of being a great leader within a similar industry, retail or hospitality, then we would love to hear from you.
About you:
- Ability to work to budgeted targets
- Management experience within retail, hospitality or the gambling sector is desired
- Experience with management reporting and administration
- Experienced managing a team
- Experience with creating staff rotas
- Excellent communication and organisational skills
- Ability to be flexible and adaptable
- Understanding of budgeting as well as Profit and Loss reports
- Flexibility to work both day and night shifts (if your venue is a 24-hour operation)
Benefits:
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but not limited to:
- Overall responsibility for the performance and profitability of a licensed gaming centre
- Champion company standards and best practice within venue.
- Marketing, promotional activities and events are delivered correctly.
- Physical and personal security is maintained.
- Cash/assets are controlled, and any risk of loss is minimised
- Excellent customer service at all times, building and maintaining relationships with regular customers.
- Operate in accordance with LCCP.
- Development of your team and training to be completed in line with launches, refreshed and in line with company policy.
- Ensure that staff are being properly managed and any instances of poor performance or misconduct are dealt with in a timely and professional manner
- Recruitment and training of any new team members for your venue
- Market and competitor awareness
- To ensure venue cash collections are carried out in accordance with Company procedures.
- To monitor and analyse machine income levels.
- To achieve KPIs and audits; this includes international, compliance, etc.
- Adhere to all health and safety practices and procedures ensuring the venue operates in a safe manner.
- Ensure that all administration tasks are completed at the correct time and to the required standard.
- To actively manage and promote safeguarding and social responsibility measures.
- To respond positively, promptly and appropriately to all customer feedback / enquiries.
- To maintain a high standard of personal presentation and ensure that all employees always adhere to the brand dress code.
- To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Merkur Slots Venue Manager - Harlow employer: MERKUR Casino UK
Contact Detail:
MERKUR Casino UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots Venue Manager - Harlow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MERKUR Slots. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on your management experience and how it relates to the role. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Show off your leadership skills! Be ready to share specific examples of how you've successfully managed a team in the past. Highlight your ability to motivate others and create a positive work environment – that's what they’re looking for!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Merkur Slots Venue Manager - Harlow
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm shine through! We love candidates who are genuinely excited about the role and our company. Share why you want to be a Venue Manager at MERKUR Slots and how you can contribute to our customer-focused culture.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your management experience in retail, hospitality, or the gambling sector, and showcase any relevant skills that align with what we’re looking for. This helps us see how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary and avoid long paragraphs. We appreciate straightforward communication, so make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at MERKUR Slots!
How to prepare for a job interview at MERKUR Casino UK
✨Know Your Venue
Before the interview, do your homework on MERKUR Slots and the Harlow venue. Familiarise yourself with their values, customer service approach, and any recent news or promotions. This shows genuine interest and helps you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Venue Manager, you'll need to demonstrate strong leadership. Prepare examples from your past experiences where you've successfully managed a team, handled conflicts, or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Focus
Customer service is at the heart of MERKUR Slots. Be ready to discuss how you've provided excellent service in previous roles. Think of specific instances where you went above and beyond for customers, and how you would apply that same passion in this role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges. For example, how would you manage a situation where a customer is unhappy? Practising these types of questions can help you articulate your thought process clearly during the interview.