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- Tasks: Welcome customers and create a fun gaming atmosphere while ensuring top-notch service.
- Company: Join MERKUR Slots, a leading gaming provider with over 220 venues across the UK.
- Benefits: Enjoy 28 days holiday, monthly bonuses, career progression, and discounts at retailers.
- Why this job: Be part of a passionate team that values customer experience and personal growth.
- Qualifications: Excellent communication skills, flexibility, and a passion for customer service are essential.
- Other info: Full training provided; no prior experience necessary!
The predicted salary is between 25500 - 27700 £ per year.
Merkur Slots Team Member – Swindon page is loaded
Merkur Slots Team Member – Swindon
Apply locations Swindon time type Full time posted on Posted Yesterday time left to apply End Date: July 22, 2025 (12 days left to apply) job requisition id JR1002008
It\’s fun to work in a company where people truly BELIEVE in what they\’re doing!
Please come and work for us
We\’re committed to bringing passion and customer focus to the business.
Do you want to be part of an exciting market-leading business that can help your career scale to new heights?
Then read on!
Position: Team Member – Swindon
Hours Per Week: 40
Pay Rate: £12.33- £13.33 per hour
Night Rate: £13.33 per hour between 23:00 and 06:00
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
If you would like to find out more about us please visit our website where you will find a video of what our venues are like – https://merkurcasinouk.com/
Working as a Team Member you hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!
Who Are Merkur?
MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand.
Have we got your attention? Want to know what’s in it for you?
About you:
We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service. We need you to be flexible and able to work on a rota basis that includes weekends and Bank Holidays. You must be able to work on your own initiative, as well as part of a team.
- Experience working in a retail, hospitality or gambling environment
- Experienced delivering excellent customer service
- Willingness to learn and develop
- Flexible and dedicated
- Attention to detail
- Industry and compliance training will be given
Benefits:
- 28 days holiday (including Bank Holidays)
- Monthly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but not limited to:
- To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- To ensure service rounds and refreshments are offered in line with brand guidelines.
- To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
- To assist with any administration as required to 100% accuracy.
- To help ensure that promotions run smoothly and are a success.
- To ensure that customer service is carried out in line with company standards and results in \”customer satisfaction\”.
- To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
- To interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
- To maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
- Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
- Gain a good understanding of all company policies and procedures around safeguarding and challenge 25
- To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
- Full job description can be provided on request
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
INDTMKEY
If you like wild growth and working with happy, enthusiastic over-achievers, you\’ll enjoy your career with us!
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Merkur Slots Team Member - Swindon employer: MERKUR Casino UK
Contact Detail:
MERKUR Casino UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots Team Member - Swindon
✨Tip Number 1
Familiarise yourself with the MERKUR Slots brand and its values. Understanding their commitment to customer service and the gaming experience will help you align your responses during any interviews or discussions.
✨Tip Number 2
Visit a local MERKUR Slots venue if possible. Observing the atmosphere and how team members interact with customers can provide you with valuable insights that you can reference in your application or interview.
✨Tip Number 3
Highlight your flexibility and willingness to work varied hours, including weekends and Bank Holidays. This is crucial for the role, so be prepared to discuss your availability openly.
✨Tip Number 4
Prepare to demonstrate your customer service skills through examples from previous roles. Think of specific situations where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with what MERKUR Slots values.
We think you need these skills to ace Merkur Slots Team Member - Swindon
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Team Member position at Merkur Slots. Tailor your application to highlight how your skills and experiences align with their needs.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to work in a team. Mention specific examples from your past experiences that demonstrate your communication skills and flexibility.
Highlight Relevant Experience: In your CV, emphasise any previous experience in retail, hospitality, or customer service roles. Use bullet points to clearly outline your achievements and how they relate to the job description provided by Merkur Slots.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application shows attention to detail, which is crucial for the role.
How to prepare for a job interview at MERKUR Casino UK
✨Show Your Passion for Customer Service
Since Merkur Slots values excellent customer service, be prepared to share examples of how you've provided outstanding service in previous roles. Highlight your enthusiasm for creating a welcoming atmosphere.
✨Demonstrate Flexibility and Team Spirit
The role requires flexibility in working hours, including weekends and Bank Holidays. Be ready to discuss your availability and provide examples of how you’ve successfully worked as part of a team in the past.
✨Research the Company
Familiarise yourself with Merkur Slots and their values. Visit their website and watch any available videos to understand their culture and what they stand for. This will help you align your answers with their expectations.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you had to resolve conflicts or manage challenging customer interactions, and be ready to discuss them.
