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- Tasks: Join us as a Team Member, creating a welcoming atmosphere for our customers.
- Company: MERKUR Slots is a leading gaming provider in Europe, with over 220 venues in the UK.
- Benefits: Enjoy 28 days holiday, monthly bonuses, career progression, and discounts at retailers.
- Why this job: Be part of a passionate team dedicated to delivering exceptional customer experiences.
- Qualifications: Excellent communication skills and a passion for customer service are essential.
- Other info: Flexible hours, including weekends and Bank Holidays, with comprehensive training provided.
Merkur Slots – Team Member – Reading page is loaded
Merkur Slots – Team Member – Reading
Apply locations Reading 629 time type Full time posted on Posted Yesterday time left to apply End Date: August 20, 2025 (12 days left to apply) job requisition id JR1002209
It\’s fun to work in a company where people truly BELIEVE in what they\’re doing!
Please come and work for us
We\’re committed to bringing passion and customer focus to the business.
Do you want to be part of an exciting market-leading business that can help your career scale to new heights?
Then read on!
Position: Team Member – Reading
Hours Per Week: 40
Pay Rate: ÂŁ12.33- ÂŁ13.33 per hour
Night Rate: ÂŁ13.33 per hour between 23:00 and 06:00
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
If you would like to find out more about us please visit our website where you will find a video of what our venues are like – https://merkurcasinouk.com/
Working as a Team Member you hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!
Who Are Merkur?
MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand.
Have we got your attention? Want to know what’s in it for you?
About you:
We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service. We need you to be flexible and able to work on a rota basis that includes weekends and Bank Holidays. You must be able to work on your own initiative, as well as part of a team.
- Experience working in a retail, hospitality or gambling environment
- Experienced delivering excellent customer service
- Willingness to learn and develop
- Flexible and dedicated
- Attention to detail
- Industry and compliance training will be given
Benefits:
- 28 days holiday (including Bank Holidays)
- Monthly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but not limited to:
- To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- To ensure service rounds and refreshments are offered in line with brand guidelines.
- To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
- To assist with any administration as required to 100% accuracy.
- To help ensure that promotions run smoothly and are a success.
- To ensure that customer service is carried out in line with company standards and results in \”customer satisfaction\”.
- To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
- To interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
- To maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
- Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
- Gain a good understanding of all company policies and procedures around safeguarding and challenge 25
- To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
- Full job description can be provided on request
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
INDTMKEY
If you like wild growth and working with happy, enthusiastic over-achievers, you\’ll enjoy your career with us!
MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand and a Merkur Casino, based in Aberdeen.
MERKUR Slots showcases the latest digital “slot gaming” products in convenient high street locations, providing a modern casino feel, whilst Merkur Casino in Aberdeen provides the traditional casino experience.
Our focus is on providing our customers excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience.
Find out more about us and our brand by visiting our website
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Merkur Slots - Team Member - Reading employer: MERKUR Casino UK
Contact Detail:
MERKUR Casino UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots - Team Member - Reading
✨Tip Number 1
Familiarise yourself with the MERKUR Slots brand and its values. Understanding their commitment to customer service and the gaming experience will help you align your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Highlight any previous experience in customer service, especially in retail or hospitality. Be ready to share specific examples of how you've gone above and beyond to ensure customer satisfaction, as this is a key aspect of the Team Member role.
✨Tip Number 3
Demonstrate your flexibility and willingness to work varied hours, including weekends and Bank Holidays. This shows that you're committed to the role and can adapt to the needs of the business, which is crucial for a position in a fast-paced environment like MERKUR Slots.
✨Tip Number 4
Prepare to discuss how you would handle challenging situations with customers. Think about scenarios where you had to resolve conflicts or manage difficult behaviours, as this will showcase your problem-solving skills and ability to maintain a positive atmosphere.
We think you need these skills to ace Merkur Slots - Team Member - Reading
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Team Member position at Merkur Slots. Tailor your application to highlight how your skills and experiences align with their needs.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to work in a team. Mention specific examples from your past experiences that demonstrate your communication skills and flexibility.
Highlight Relevant Experience: In your CV, emphasise any previous experience in retail, hospitality, or customer service roles. Use bullet points to clearly outline your achievements and responsibilities in these positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application shows attention to detail, which is crucial for the role.
How to prepare for a job interview at MERKUR Casino UK
✨Show Your Passion for Customer Service
Since Merkur Slots values excellent customer service, be prepared to share examples of how you've gone above and beyond for customers in previous roles. Highlight your enthusiasm for creating a welcoming atmosphere.
✨Demonstrate Flexibility
The role requires working on a rota basis, including weekends and Bank Holidays. Be ready to discuss your availability and willingness to adapt to the needs of the business.
✨Emphasise Teamwork and Initiative
Merkur Slots looks for candidates who can work well in a team but also take initiative. Prepare to give examples of how you've successfully collaborated with others and taken charge when necessary.
✨Familiarise Yourself with Company Policies
Understanding the company's policies, especially around safeguarding and customer interactions, is crucial. Take some time to review their website and be ready to discuss how you would uphold these standards.
