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- Tasks: Welcome customers and create a fun gaming atmosphere while ensuring top-notch service.
- Company: Join MERKUR Slots, a leading gaming provider with over 220 venues across the UK.
- Benefits: Enjoy 28 days holiday, monthly bonuses, career progression, and discounts at retailers.
- Why this job: Be part of a passionate team that values customer experience and personal growth.
- Qualifications: Excellent communication skills, flexibility, and a willingness to learn are essential.
- Other info: Night shifts available with higher pay rates; training provided for all new hires.
Merkur Slots Team Member – Part Time – Clapham page is loaded
Merkur Slots Team Member – Part Time – Clapham
Apply locations Clapham time type Part time posted on Posted Today time left to apply End Date: August 28, 2025 (5 days left to apply) job requisition id JR1002313
It\’s fun to work in a company where people truly BELIEVE in what they\’re doing!
Please come and work for us
We\’re committed to bringing passion and customer focus to the business.
Do you want to be part of an exciting market-leading business that can help your career scale to new heights?
Then read on!
Position: Team Member – Part Time – Clapham
Hours Per Week: 20
Pay Rate: £12.74 – £14.24 per hour
Night Rate: £14.24 per hour between 23:00 and 06:00
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
Working as a Team Member you hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!
Who Are Merkur?
MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand.
Have we got your attention? Want to know what’s in it for you?
About you:
We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service. We need you to be flexible and able to work on a rota basis that includes weekends and Bank Holidays. You must be able to work on your own initiative, as well as part of a team.
- Experience working in a retail, hospitality or gambling environment
- Experienced delivering excellent customer service
- Willingness to learn and develop
- Flexible and dedicated
- Attention to detail
- Industry and compliance training will be given
Benefits:
- 28 days holiday (including Bank Holidays)
- Monthly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but not limited to:
- To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- To ensure service rounds and refreshments are offered in line with brand guidelines.
- To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
- To assist with any administration as required to 100% accuracy.
- To help ensure that promotions run smoothly and are a success.
- To ensure that customer service is carried out in line with company standards and results in \”customer satisfaction\”.
- To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
- To interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
- To maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
- Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
- Gain a good understanding of all company policies and procedures around safeguarding and challenge 25
- To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
- Full job description can be provided on request
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
INDTMKEY
If you like wild growth and working with happy, enthusiastic over-achievers, you\’ll enjoy your career with us!
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Merkur Slots Team Member - Part Time - Clapham employer: MERKUR Casino UK
Contact Detail:
MERKUR Casino UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots Team Member - Part Time - Clapham
✨Tip Number 1
Familiarise yourself with the gaming industry, especially customer service practices in venues like MERKUR Slots. Understanding the environment will help you engage confidently during interviews.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've successfully interacted with customers in previous roles. This will demonstrate your ability to create a welcoming atmosphere.
✨Tip Number 3
Be ready to discuss your flexibility and willingness to work varied hours, including weekends and Bank Holidays. Highlighting your adaptability can set you apart from other candidates.
✨Tip Number 4
Research MERKUR Slots' values and customer service philosophy. Being able to articulate how your personal values align with theirs can make a strong impression during the selection process.
We think you need these skills to ace Merkur Slots Team Member - Part Time - Clapham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, retail, or hospitality. Emphasise any roles where you demonstrated excellent communication skills and a passion for providing first-class service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Merkur Slots and how your skills align with their values of customer focus and teamwork.
Highlight Flexibility: Since the position requires working on a rota basis, including weekends and Bank Holidays, make sure to mention your availability and willingness to work flexible hours in your application.
Showcase Your Attention to Detail: In your application, provide examples of how you've maintained high standards in previous roles, whether in cleanliness, customer service, or compliance with policies. This will demonstrate your suitability for the role's responsibilities.
How to prepare for a job interview at MERKUR Casino UK
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Flexibility
Since the role requires working on a rota basis, highlight your flexibility in working hours, including weekends and Bank Holidays. Be prepared to discuss how you've managed similar schedules in previous jobs.
✨Prepare for Teamwork Questions
As a Team Member, you'll need to work well with others. Be ready to answer questions about your experience in team settings and how you contribute to a positive team atmosphere.
✨Understand the Company Culture
Research MERKUR Slots and their values before the interview. Show that you align with their commitment to customer focus and creating a welcoming environment by discussing how you can contribute to this culture.