Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Team Member, creating a welcoming atmosphere for our customers at night.
- Company: MERKUR Slots is a leading gaming provider in Europe, with over 220 venues in the UK.
- Benefits: Enjoy 28 days holiday, monthly bonuses, career progression, and discounts at high street retailers.
- Why this job: Be part of a passionate team, gain valuable skills, and make a real impact on customer experiences.
- Qualifications: Excellent communication skills, flexibility, and a passion for customer service are essential.
- Other info: No prior experience needed; we provide top-notch training to help you succeed!
It's fun to work in a company where people truly BELIEVE in what they're doing! Please come and work for us. We're committed to bringing passion and customer focus to the business. Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on!
Position: Team Member Nights - Part Time - Sutton
Hours Per Week: 16
Pay Rate: £12.74 - £14.24 per hour
Night Rate: £14.24 per hour between 23:00 and 06:00
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time. Our colleagues are the heart of our venues that's why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
Working as a Team Member you hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!
About you:
- We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service.
- We need you to be flexible and able to work on a rota basis that includes weekends and Bank Holidays.
- You must be able to work on your own initiative, as well as part of a team.
- Experience working in a retail, hospitality or gambling environment.
- Experienced delivering excellent customer service.
- Willingness to learn and develop.
- Flexible and dedicated.
- Attention to detail.
- Industry and compliance training will be given.
Benefits:
- 28 days holiday (including Bank Holidays).
- Monthly Bonus Scheme.
- Excellent Career Progression Opportunities.
- Contributory Pension Scheme.
- Life Assurance.
- Discounts with high street retailers and restaurants through our benefits portal.
- Employee assistance programme.
Duties include but are not limited to:
- To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- To ensure service rounds and refreshments are offered in line with brand guidelines.
- To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
- To assist with any administration as required to 100% accuracy.
- To help ensure that promotions run smoothly and are a success.
- To ensure that customer service is carried out in line with company standards and results in "customer satisfaction".
- To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
- To interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
- To maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
- Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
- Gain a good understanding of all company policies and procedures around safeguarding and challenge 25.
- To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots Team Member Nights - Part Time - Sutton employer: MERKUR Casino UK
Contact Detail:
MERKUR Casino UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots Team Member Nights - Part Time - Sutton
✨Tip Number 1
Familiarise yourself with the MERKUR Slots brand and its values. Understanding their commitment to customer service and the gaming experience will help you align your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Highlight any previous experience in customer service, especially in retail or hospitality. Be ready to share specific examples of how you've provided excellent service or resolved customer issues, as this is crucial for the role.
✨Tip Number 3
Demonstrate your flexibility and willingness to work varied hours, including nights and weekends. Mentioning your availability upfront can set you apart from other candidates who may not be as adaptable.
✨Tip Number 4
Prepare to discuss your teamwork skills and how you can contribute to a positive atmosphere in the venue. MERKUR Slots values collaboration, so sharing experiences where you've worked well in a team will resonate with the hiring managers.
We think you need these skills to ace Merkur Slots Team Member Nights - Part Time - Sutton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, retail, or hospitality. Emphasise any roles where you demonstrated excellent communication skills and a passion for providing first-class service.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role at Merkur Slots. Mention specific reasons why you want to work there and how your skills align with their values of customer focus and teamwork.
Showcase Flexibility: In your application, clearly state your availability to work on a rota basis, including weekends and Bank Holidays. This shows that you are adaptable and willing to meet the company's scheduling needs.
Highlight Willingness to Learn: Express your eagerness to learn and develop within the role. Mention any previous experiences where you quickly adapted to new environments or acquired new skills, as this aligns with the training opportunities offered by Merkur.
How to prepare for a job interview at MERKUR Casino UK
✨Show Your Passion for Customer Service
Since Merkur Slots values excellent customer service, be prepared to share examples of how you've provided outstanding service in previous roles. Highlight your enthusiasm for creating a welcoming atmosphere.
✨Demonstrate Flexibility and Teamwork
The role requires flexibility in working hours, including nights and weekends. Discuss your availability and any past experiences where you successfully worked as part of a team, showcasing your adaptability.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you resolved conflicts or dealt with challenging customers, and be ready to explain your thought process.
✨Understand the Company Culture
Research Merkur Slots and their commitment to customer focus and employee development. Be ready to discuss how your values align with theirs and why you want to be part of their team.
