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- Tasks: Welcome customers and ensure a fantastic gaming experience while managing venue operations.
- Company: Join MERKUR Slots, a leading name in high street gaming with a fun culture.
- Benefits: Enjoy competitive pay, bonuses, holidays, and discounts at top retailers.
- Why this job: Be part of a passionate team that values customer service and personal growth.
- Qualifications: Great communication skills and a willingness to learn; experience in retail or hospitality is a plus.
- Other info: Flexible hours with opportunities for career progression in a supportive environment.
The predicted salary is between 12 - 14 £ per hour.
It’s fun to work in a company where people truly BELIEVE in what they’re doing! Please come and work for us. We’re committed to bringing passion and customer focus to the business.
Position: Team Member Nights – Part Time – Marfleet
Hours Per Week: 24
Pay Rate: £12.33- £13.33 per hour
Night Rate: £13.33 per hour between 23:00 and 06:00
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time. Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
As a Keyholder, you will be working for one of the largest and most respected brands in High Street gaming and will hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!
We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service.
About you:
- Flexible and able to work on a rota basis that includes weekends and Bank Holidays.
- Must be able to work on your own initiative, as well as part of a team.
- Experience working in a similar role in retail, hospitality or gambling sector.
- Keen to learn and progress.
- Eager to support the training of others.
- Be a role model for the team.
- Experienced in cash handling.
- Industry and compliance training will be given.
Benefits:
- 28 days holiday (including Bank Holidays).
- Quarterly Bonus Scheme.
- Excellent Career Progression Opportunities.
- Contributory Pension Scheme.
- Life Assurance.
- Discounts with high street retailers and restaurants through our benefits portal.
- Employee assistance programme.
Duties include but not limited to:
- To take full responsibility for the opening, trading and closure of the venue in the absence of the Venue Manager/ Assistant Manager.
- To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- To issue customers with change as required and to control any personal float allocated, in accordance with company procedures.
- To assist with bingo, catering or any other duties as required or directed by the Venue/Duty Manager.
- To payout for machine faults in line with Company procedures when authorised to do so by the Venue/Duty Manager.
- To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue and reporting this behaviour to the Venue Manager.
- To ensure that all health and safety procedures are adhered to, reporting any potential hazards to the Venue Manager.
- To assist with any administration as required to 100% accuracy.
- To help ensure that promotions run smoothly and are a success.
- To ensure that customer service is carried out in line with company standards and results in "customer delight".
- To ensure that customer complaints are brought to the attention of a member of management as quickly as possible.
- To maintain a high standard of personal presentation ensuring the Company’s dress code is always adhered to.
- To promote awareness of Responsible Gambling strategies and procedures.
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!
Merkur Slots Team Member - Nights - Part Time - Marfleet employer: MERKUR Casino UK
Contact Detail:
MERKUR Casino UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots Team Member - Nights - Part Time - Marfleet
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MERKUR Slots. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! Since this role is all about providing first-class service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with us!
✨Tip Number 3
Dress to impress! Make sure you look smart and presentable for your interview. It shows that you respect the opportunity and are serious about joining the team. Plus, it aligns with the high standards of personal presentation we value at MERKUR Slots.
✨Tip Number 4
Apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and keen to join our modern gaming environment. Don't miss out on the chance to be part of something exciting!
We think you need these skills to ace Merkur Slots Team Member - Nights - Part Time - Marfleet
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We love candidates who are genuinely excited about creating a great experience for our customers.
Tailor Your CV: Make sure to tweak your CV to highlight any relevant experience in retail, hospitality, or the gaming sector. We want to see how your skills align with what we do at MERKUR Slots!
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for team members who can connect with our customers and create a welcoming atmosphere.
Apply Through Our Website: For the best chance of success, make sure you apply directly through our website. It’s the easiest way for us to see your application and get you on board with our fantastic team!
How to prepare for a job interview at MERKUR Casino UK
✨Know the Company
Before your interview, take some time to research MERKUR Slots. Understand their values, mission, and what makes them stand out in the gaming industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Team Member, excellent communication and people skills are crucial. Prepare examples from your past experiences where you've successfully interacted with customers or worked as part of a team. Highlighting your ability to create a welcoming atmosphere will resonate well with the interviewers.
✨Demonstrate Flexibility
Since the role requires working on a rota basis, including weekends and Bank Holidays, be ready to discuss your availability. Show that you're adaptable and willing to take on various shifts, which is key for this position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think about how you would handle difficult situations, such as a customer complaint or a cash handling issue, and be ready to share your thought process during the interview.