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- Tasks: Welcome customers and create a fun gaming atmosphere while ensuring top-notch service.
- Company: Join MERKUR Slots, a leading gaming provider with over 220 venues across the UK.
- Benefits: Enjoy 28 days holiday, career progression, discounts, and a contributory pension scheme.
- Why this job: Be part of a passionate team that values customer experience and personal growth.
- Qualifications: Excellent communication skills and a passion for customer service are essential.
- Other info: Flexible hours including weekends; training provided for all new team members.
The predicted salary is between 26500 - 29500 £ per year.
Merkur Slots Team Member – Cowley page is loaded## Merkur Slots Team Member – Cowleylocations: Cowleytime type: Full timeposted on: Posted Todaytime left to apply: End Date: September 15, 2025 (13 days left to apply)job requisition id: JR1002390It\’s fun to work in a company where people truly BELIEVE in what they\’re doing!Please come and work for us*We\’re committed to bringing passion and customer focus to the business.*Then read on!**Position:** Team Member – Cowley**Hours Per Week:** 40**Pay Rate:** £12.74 – £14.24 per hour**Night Rate:** £14.24 per hour between 23:00 and 06:00At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.Working as a Team Member you hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand.**About you:**We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service. We need you to be flexible and able to work on a rota basis that includes weekends and Bank Holidays. You must be able to work on your own initiative, as well as part of a team.* Experience working in a retail, hospitality or gambling environment* Experienced delivering excellent customer service* Willingness to learn and develop* Flexible and dedicated* Attention to detail* Industry and compliance training will be given**Benefits:*** 28 days holiday (including Bank Holidays)* Excellent Career Progression Opportunities* Contributory Pension Scheme* Life Assurance* Discounts with high street retailers and restaurants through our benefits portal* Employee assistance programme**Duties include but not limited to:*** To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.* To ensure service rounds and refreshments are offered in line with brand guidelines.* To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.* To assist with any administration as required to 100% accuracy.* To help ensure that promotions run smoothly and are a success.* To ensure that customer service is carried out in line with company standards and results in \”customer satisfaction\”.* To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.* To interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.* To maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.* Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.* Gain a good understanding of all company policies and procedures around safeguarding and challenge 25* To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.* Full job description can be provided on requestMERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.INDTMKEYIf you like wild growth and working with happy, enthusiastic over-achievers, you\’ll enjoy your career with us!MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand and a Merkur Casino, based in Aberdeen. MERKUR Slots showcases the latest digital “slot gaming” products in convenient high street locations, providing a modern casino feel, whilst Merkur Casino in Aberdeen provides the traditional casino experience. Our focus is on providing our customers excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience. #J-18808-Ljbffr
Merkur Slots Team Member - Cowley employer: MERKUR Casino UK
Contact Detail:
MERKUR Casino UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots Team Member - Cowley
✨Tip Number 1
Familiarise yourself with the gaming industry, especially the customer service aspect. Understanding the basics of gaming regulations and customer expectations can give you an edge during interviews.
✨Tip Number 2
Showcase your communication skills by engaging with potential customers or colleagues in social settings. This will help you demonstrate your ability to create a welcoming atmosphere, which is crucial for the Team Member role.
✨Tip Number 3
Be prepared to discuss your flexibility in working hours. Since the role requires weekend and Bank Holiday shifts, highlighting your availability can make you a more attractive candidate.
✨Tip Number 4
Research MERKUR Slots and their values. Being able to articulate why you want to work for them and how you align with their commitment to customer service can set you apart from other applicants.
We think you need these skills to ace Merkur Slots Team Member - Cowley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, retail, or hospitality. Emphasise any roles where you demonstrated excellent communication skills and a passion for providing top-notch service.
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Highlight Flexibility and Teamwork: In your application, stress your ability to work flexible hours, including weekends and Bank Holidays. Provide examples of how you've successfully worked as part of a team in previous roles.
Showcase Your Attention to Detail: Mention instances where your attention to detail has positively impacted customer experiences or operational efficiency. This is crucial for maintaining high standards in a gaming environment.
How to prepare for a job interview at MERKUR Casino UK
✨Show Your Passion for Customer Service
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✨Demonstrate Teamwork Skills
Since the role requires working as part of a team, be prepared to discuss how you collaborate with others. Highlight any previous experiences in retail or hospitality where teamwork was essential to achieving success.
✨Be Ready to Discuss Flexibility
The job requires flexibility in working hours, including weekends and Bank Holidays. Be honest about your availability and willingness to adapt to the rota system, as this will show your commitment to the role.
✨Understand the Company Culture
Research MERKUR Slots and their values before the interview. Familiarise yourself with their commitment to customer focus and creating a welcoming atmosphere, so you can align your answers with their company culture.
