Merkur Slots Supervisor - Salford
Merkur Slots Supervisor - Salford

Merkur Slots Supervisor - Salford

Salford Full-Time No home office possible
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At a Glance

  • Tasks: Lead a team to deliver exceptional customer service and maintain venue standards.
  • Company: Join MERKUR Slots, a leading gaming provider with a family-owned ethos.
  • Benefits: Enjoy 28 days holiday, monthly bonuses, and discounts at high street retailers.
  • Why this job: Be part of a dynamic team and develop your leadership skills in a fun environment.
  • Qualifications: Experience in supervision and a passion for customer service are essential.
  • Other info: Flexible shifts available, with excellent career progression opportunities.

Then read on!**Position:** Supervisor – Salford**Hours Per Week:** 40**Pay Rate:** £13.02 – £14.02 per hour**Night Rate:** £14.02 per hour between 23:00 and 06:00At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.We have an opportunity for a Supervisor to join our wonderful venue teams. We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service. You must be able to work on your own initiative, as well as part of a team.MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand.**About you:**Working as a Supervisor some of your main duties will include supporting and mentoring our fantastic Team Members, ensuring targets are achieved and maintaining morale and productivity. Industry and compliance training will be given.* Proven experience as a supervisor or similar role within the gaming, retail, hospitality, or similar industry* Excellent customer service skills* Attention to detail* Experience with leading and mentoring others* Ability to be flexible and adaptable* Flexibility to work both day and night shifts (if your venue is a 24-hour operation)* A willingness to learn and develop**Benefits:*** 28 days holiday (including Bank Holidays)* Monthly Bonus Scheme* Excellent Career Progression Opportunities* Contributory Pension Scheme* Life Assurance* Discounts with high street retailers and restaurants through our benefits portal* Employee assistance programme**Duties include but not limited to:*** To take full responsibility for the opening, trading and closure of the venue.* Assisting the venue manager in the day-to-day activities of the venue* Through regular inspection, ensure that interior/exterior standards are maintained at a high level and that all housekeeping standards are adhered to.* Establish and maintain customer service standards on behalf of the Company and maximise income wherever possible* To implement appropriate marketing/promotional activities to maximise revenue opportunities.* To assist the senior managers to maximise business opportunities within the venue.* To ensure venue cash collections are carried out in a timely and accurate manner, in accordance with Company procedures.* To ensure that all Company security procedures are adhered to by all employees.* To conduct regular, random checks of floats, keys etc on all employees, taking appropriate action where necessary.* To always ensure the safety of all employees together with the members of the public visiting the venue.* Ensure that all daily/weekly/periodical administration is completed at the correct time and to the required standard.* To deal with the day-to-day problems arising from employees within the venue.* To ensure a good working environment is established* To promote the company in a positive manner when dealing with internal and external customers or at any other opportunity.* To actively manage and promote safeguarding and social responsibility measures whilst maintaining excellent customer service.* To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.* Full job description can be suppliedMERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.**INDSUPASSM**MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand and a Merkur Casino, based in Aberdeen. MERKUR Slots showcases the latest digital “slot gaming” products in convenient high street locations, providing a modern casino feel, whilst Merkur Casino in Aberdeen provides the traditional casino experience. Our focus is on providing our customers excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience. #J-18808-Ljbffr

Merkur Slots Supervisor - Salford employer: MERKUR Casino UK

At MERKUR Slots in Salford, we pride ourselves on fostering a vibrant work culture where our colleagues are at the heart of everything we do. With a strong commitment to employee development through first-class training and excellent career progression opportunities, we ensure that every team member feels valued and supported. Enjoy competitive pay rates, a generous holiday allowance, and a range of benefits including discounts with high street retailers, all while working in a dynamic environment that prioritises customer satisfaction and teamwork.
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Contact Detail:

MERKUR Casino UK Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Merkur Slots Supervisor - Salford

Tip Number 1

Get to know the company! Before your interview, do a bit of research on MERKUR Slots. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.

Tip Number 2

Practice your people skills! As a Supervisor, you'll need to demonstrate excellent communication and leadership abilities. Role-play common scenarios with friends or family to boost your confidence and refine your approach.

Tip Number 3

Show your passion for customer service! During your interview, share specific examples of how you've gone above and beyond for customers in the past. This will highlight your commitment to providing first-class service, which is key for this role.

Tip Number 4

Apply through our website! We want to make it easy for you to join our team. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it shows you're proactive and keen to be part of MERKUR Slots!

We think you need these skills to ace Merkur Slots Supervisor - Salford

Excellent Communication Skills
Customer Service Skills
Attention to Detail
Leadership Skills
Mentoring Skills
Flexibility and Adaptability
Initiative
Teamwork
Problem-Solving Skills
Time Management
Knowledge of Compliance Standards
Cash Handling Skills
Marketing and Promotional Skills
Safety Awareness

Some tips for your application 🫡

Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about providing a great experience for our customers.

Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially in supervisory roles or customer service. We love seeing how your skills match what we’re looking for!

Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot!

Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with MERKUR Slots.

How to prepare for a job interview at MERKUR Casino UK

Know the Company

Before your interview, take some time to research MERKUR Slots. Understand their values, mission, and what makes them stand out in the gaming industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.

Showcase Your People Skills

As a Supervisor, excellent communication and people skills are crucial. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you can maintain morale and productivity among team members.

Demonstrate Customer Service Excellence

Since providing first-class service is key at MERKUR Slots, be ready to discuss your approach to customer service. Share specific instances where you went above and beyond for a customer, and how you ensure a welcoming environment.

Be Ready for Flexibility

The role requires flexibility with shifts, so be prepared to discuss your availability. Emphasise your adaptability and willingness to work both day and night shifts, showcasing your commitment to the team's success and the venue's operations.

Merkur Slots Supervisor - Salford
MERKUR Casino UK

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