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- Tasks: Supervise and mentor team members while ensuring excellent customer service.
- Company: Join MERKUR Slots, a leading gaming provider in Europe with over 220 venues in the UK.
- Benefits: Enjoy 28 days holiday, monthly bonuses, career progression, and discounts at high street retailers.
- Why this job: Be part of a passionate team that values customer experience and personal development.
- Qualifications: Experience in a supervisory role with strong communication and customer service skills required.
- Other info: Flexible shifts available; training provided for those new to the industry.
It\’s fun to work in a company where people truly BELIEVE in what they\’re doing!
Please come and work for us
We\’re committed to bringing passion and customer focus to the business.
Do you want to be part of an exciting market-leading business that can help your career scale to new heights?
Then read on!
Position: Supervisor – Nights – Part Time – Ipswich
Hours Per Week: 38
Pay Rate: £13.02- £14.02 per hour
Night Rate: £14.02 per hour between 23:00 and 06:00
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues that\’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don\’t worry if you are not an expert within our industry – we will take care of that.
We have an opportunity for a Supervisor to join our wonderful venue teams. We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service. You must be able to work on your own initiative, as well as part of a team.
Who Are Merkur?
MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand.
Have we got your attention? Want to know what\’s in it for you?
About you:
Working as a Supervisor some of your main duties will include supporting and mentoring our fantastic Team Members, ensuring targets are achieved and maintaining morale and productivity. Industry and compliance training will be given.
- Proven experience as a supervisor or similar role within the gaming, retail, hospitality, or similar industry
- Excellent customer service skills
- Attention to detail
- Experience with leading and mentoring others
- Ability to be flexible and adaptable
- Flexibility to work both day and night shifts (if your venue is a 24-hour operation)
- A willingness to learn and develop
Benefits:
- 28 days holiday (including Bank Holidays)
- Monthly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but not limited to:
- To take full responsibility for the opening, trading and closure of the venue.
- Assisting the venue manager in the day-to-day activities of the venue
- Through regular inspection, ensure that interior/exterior standards are maintained at a high level and that all housekeeping standards are adhered to.
- Establish and maintain customer service standards on behalf of the Company and maximise income wherever possible
- To implement appropriate marketing/promotional activities to maximise revenue opportunities.
- To assist the senior managers to maximise business opportunities within the venue.
- To ensure venue cash collections are carried out in a timely and accurate manner, in accordance with Company procedures.
- To ensure that all Company security procedures are adhered to by all employees.
- To conduct regular, random checks of floats, keys etc on all employees, taking appropriate action where necessary.
- To always ensure the safety of all employees together with the members of the public visiting the venue.
- Ensure that all daily/weekly/periodical administration is completed at the correct time and to the required standard.
- To deal with the day-to-day problems arising from employees within the venue.
- To ensure a good working environment is established
- To promote the company in a positive manner when dealing with internal and external customers or at any other opportunity.
- To actively manage and promote safeguarding and social responsibility measures whilst maintaining excellent customer service.
- To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
- Full job description can be supplied
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
INDSUPASSM
If you like wild growth and working with happy, enthusiastic over-achievers, you\’ll enjoy your career with us!
Merkur Slots - Supervisor - Part Time - Ipswich employer: MERKUR Casino UK
Contact Detail:
MERKUR Casino UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots - Supervisor - Part Time - Ipswich
✨Tip Number 1
Familiarise yourself with the gaming industry, especially the customer service aspect. Understanding the nuances of customer interactions in a gaming environment can set you apart during interviews.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experience where you've mentored or supported team members. This is crucial for the Supervisor role, so be ready to share specific examples.
✨Tip Number 3
Demonstrate your flexibility and adaptability by being open about your availability for both day and night shifts. This shows that you're committed to meeting the needs of the business.
✨Tip Number 4
Research MERKUR Slots and their values. Being able to articulate why you want to work for them and how you align with their commitment to customer service will make a strong impression.
We think you need these skills to ace Merkur Slots - Supervisor - Part Time - Ipswich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supervisory roles, particularly in gaming, retail, or hospitality. Emphasise your customer service skills and any leadership experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've successfully managed teams or improved customer experiences in previous roles.
Highlight Flexibility: Since the role requires flexibility with shifts, clearly state your availability in your application. Mention your willingness to work both day and night shifts, as well as your adaptability in various situations.
Show Enthusiasm for the Company: Research MERKUR Slots and express your enthusiasm for their commitment to customer service and employee development. Mention why you want to be part of their team and how you align with their values.
How to prepare for a job interview at MERKUR Casino UK
✨Show Your Passion for Customer Service
Since MERKUR Slots values excellent customer service, be prepared to share examples of how you've provided outstanding service in previous roles. Highlight your enthusiasm for creating a welcoming environment.
✨Demonstrate Leadership Skills
As a Supervisor, you'll need to lead and mentor others. Discuss any past experiences where you've successfully managed a team or taken initiative to improve team performance.
✨Be Ready to Discuss Flexibility
The role requires flexibility with shifts. Be honest about your availability and willingness to work both day and night shifts, and provide examples of how you've adapted to changing schedules in the past.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you've resolved conflicts or improved customer satisfaction, and be ready to discuss them.
