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- Tasks: Lead a dynamic team, ensuring top-notch customer service and venue operations.
- Company: Join MERKUR Slots, a leading gaming provider with a fun and supportive culture.
- Benefits: Enjoy competitive pay, bonuses, 28 days holiday, and discounts at retailers.
- Why this job: Be part of an exciting new venue and make a real impact on customer experiences.
- Qualifications: Experience in supervision or customer service, with strong communication skills.
- Other info: Great career progression opportunities in a vibrant work environment.
Merkur Slots Supervisor – Nights – Southend on Sea page is loaded## Merkur Slots Supervisor – Nights – Southend on Sealocations: Southend on Seatime type: Part timeposted on: Posted Todaytime left to apply: End Date: September 23, 2025 (13 days left to apply)job requisition id: JR1002489It\’s fun to work in a company where people truly BELIEVE in what they\’re doing!Please come and work for us*We\’re committed to bringing passion and customer focus to the business.*We have a New Venue Opening and looking for talented supervisors to join our team!**Position:** Supervisor – Southend-on-Sea – Night shifts**Hours Per Week:** 35**Pay Rate:** £13.02- £14.02 per hour**Night Rate:** £14.02 per hour between 23:00 and 06:00At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.We have an opportunity for a Supervisor to join our wonderful venue teams. We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service. You must be able to work on your own initiative, as well as part of a team.MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand.**About you:**Working as a Supervisor some of your main duties will include supporting and mentoring our fantastic Team Members, ensuring targets are achieved and maintaining morale and productivity. Industry and compliance training will be given.* Proven experience as a supervisor or similar role within the gaming, retail, hospitality, or similar industry* Excellent customer service skills* Attention to detail* Experience with leading and mentoring others* Ability to be flexible and adaptable* Flexibility to work both day and night shifts (if your venue is a 24-hour operation)* A willingness to learn and develop**Benefits:*** 28 days holiday (including Bank Holidays)* Monthly Bonus Scheme* Excellent Career Progression Opportunities* Contributory Pension Scheme* Life Assurance* Discounts with high street retailers and restaurants through our benefits portal* Employee assistance programme**Duties include but not limited to:*** To take full responsibility for the opening, trading and closure of the venue.* Assisting the venue manager in the day-to-day activities of the venue* Through regular inspection, ensure that interior/exterior standards are maintained at a high level and that all housekeeping standards are adhered to.* Establish and maintain customer service standards on behalf of the Company and maximise income wherever possible* To implement appropriate marketing/promotional activities to maximise revenue opportunities.* To assist the senior managers to maximise business opportunities within the venue.* To ensure venue cash collections are carried out in a timely and accurate manner, in accordance with Company procedures.* To ensure that all Company security procedures are adhered to by all employees.* To conduct regular, random checks of floats, keys etc on all employees, taking appropriate action where necessary.* To always ensure the safety of all employees together with the members of the public visiting the venue.* Ensure that all daily/weekly/periodical administration is completed at the correct time and to the required standard.* To deal with the day-to-day problems arising from employees within the venue.* To ensure a good working environment is established* To promote the company in a positive manner when dealing with internal and external customers or at any other opportunity.* To actively manage and promote safeguarding and social responsibility measures whilst maintaining excellent customer service.* To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.* Full job description can be suppliedMERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.INDVENIf you like wild growth and working with happy, enthusiastic over-achievers, you\’ll enjoy your career with us!MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand and a Merkur Casino, based in Aberdeen. MERKUR Slots showcases the latest digital “slot gaming” products in convenient high street locations, providing a modern casino feel, whilst Merkur Casino in Aberdeen provides the traditional casino experience. Our focus is on providing our customers excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience. #J-18808-Ljbffr
Merkur Slots Supervisor - Nights - Southend on Sea employer: MERKUR Casino UK
Contact Detail:
MERKUR Casino UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots Supervisor - Nights - Southend on Sea
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the gaming or hospitality industry. A personal recommendation can go a long way in landing that Supervisor role at MERKUR Slots.
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Prepare for the interview by researching MERKUR Slots and understanding their customer service ethos. Think about how your experience aligns with their values and be ready to share examples of how you've provided first-class service in the past.
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Show off your leadership skills! During the interview, highlight any experience you have in mentoring or leading teams. MERKUR is looking for someone who can inspire others, so make sure to convey your passion for supporting your colleagues.
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We think you need these skills to ace Merkur Slots Supervisor - Nights - Southend on Sea
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We love candidates who are genuinely excited about providing a warm welcome and creating great experiences for our customers.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in supervisory roles or customer service. We want to see how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
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How to prepare for a job interview at MERKUR Casino UK
✨Know the Company
Before your interview, take some time to research MERKUR Slots. Understand their values, mission, and what makes them stand out in the gaming industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Supervisor, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you can create a welcoming atmosphere and ensure that guests have a fantastic experience at the venue.
✨Demonstrate Leadership Qualities
Since the role involves mentoring and supporting team members, be ready to discuss your leadership style. Share specific instances where you've successfully led a team or resolved conflicts. This will illustrate your ability to maintain morale and productivity within the team.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company culture, training opportunities, or how success is measured in the role. This shows you're proactive and genuinely interested in the position.
