At a Glance
- Tasks: Lead a vibrant team, ensuring top-notch customer service and venue operations.
- Company: Join MERKUR Slots, a leading gaming provider with a fun, passionate culture.
- Benefits: Enjoy 28 days holiday, bonuses, career growth, and discounts at popular retailers.
- Other info: Flexible shifts available; perfect for students looking to gain valuable experience.
- Why this job: Be part of an exciting industry while developing your leadership skills.
- Qualifications: Experience in supervision or customer service, with a passion for helping others.
The predicted salary is between 29000 - 32000 € per year.
It's fun to work in a company where people truly BELIEVE in what they're doing! Please come and work for us. We're committed to bringing passion and customer focus to the business.
Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on!
Hours Per Week: 40
Pay Rate: £13.96 - £15.46 per hour
Night Rate: £15.46 per hour between 23:00 and 06:00
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
We have an opportunity for a Supervisor to join our wonderful venue teams. We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service. You must be able to work on your own initiative, as well as part of a team.
About you:
- Proven experience as a supervisor or similar role within the gaming, retail, hospitality, or similar industry
- Excellent customer service skills
- Attention to detail
- Experience with leading and mentoring others
- Ability to be flexible and adaptable
- Flexibility to work both day and night shifts (if your venue is a 24-hour operation)
- A willingness to learn and develop
Benefits:
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but not limited to:
- To take full responsibility for the opening, trading and closure of the venue.
- Assisting the venue manager in the day-to-day activities of the venue
- Through regular inspection, ensure that interior/exterior standards are maintained at a high level and that all housekeeping standards are adhered to.
- Establish and maintain customer service standards on behalf of the Company and maximise income wherever possible
- To implement appropriate marketing/promotional activities to maximise revenue opportunities.
- To assist the senior managers to maximise business opportunities within the venue.
- To ensure venue cash collections are carried out in a timely and accurate manner, in accordance with Company procedures.
- To ensure that all Company security procedures are adhered to by all employees.
- To conduct regular, random checks of floats, keys etc on all employees, taking appropriate action where necessary.
- To always ensure the safety of all employees together with the members of the public visiting the venue.
- Ensure that all daily/weekly/periodical administration is completed at the correct time and to the required standard.
- To deal with the day-to-day problems arising from employees within the venue.
- To ensure a good working environment is established
- To promote the company in a positive manner when dealing with internal and external customers or at any other opportunity.
- To actively manage and promote safeguarding and social responsibility measures whilst maintaining excellent customer service.
- To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Want to know more? Apply today and our recruitment team will be in touch!
Merkur Slots Supervisor -Nights - Putney employer: MERKUR Casino UK
At MERKUR Slots in Putney, we pride ourselves on fostering a vibrant work culture where our employees are at the heart of everything we do. With a strong commitment to training and development, we offer excellent career progression opportunities alongside competitive benefits such as a quarterly bonus scheme and discounts with high street retailers. Join us for a rewarding experience in a market-leading business that values passion and customer focus.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Supervisor -Nights - Putney
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the gaming or hospitality industry. A personal recommendation can go a long way in landing that Supervisor role at Merkur Slots.
✨Tip Number 2
Prepare for the interview by researching Merkur Slots and understanding their customer service ethos. Think about how your experience aligns with their values and be ready to share specific examples of how you've provided first-class service in the past.
✨Tip Number 3
Show off your leadership skills! Be prepared to discuss times when you've successfully mentored or led a team. Highlight your ability to maintain morale and productivity, as these are key traits for a Supervisor at Merkur.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Merkur family. Let’s get you on board!
We think you need these skills to ace Merkur Slots Supervisor -Nights - Putney
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We love candidates who are genuinely excited about providing a warm welcome and creating great experiences for our customers.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in supervisory roles or customer service. We want to see how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This helps us get a quick understanding of your qualifications and personality.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MERKUR Casino UK
✨Know the Company
Before your interview, take some time to research MERKUR Slots. Understand their values, mission, and what makes them stand out in the gaming industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Supervisor, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you can create a welcoming atmosphere and ensure that customers have a fantastic experience at the venue.
✨Demonstrate Leadership Qualities
Since the role involves mentoring and supporting team members, be ready to discuss your leadership style. Share specific instances where you successfully led a team or resolved conflicts. This will illustrate your ability to maintain morale and productivity within the team.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, training opportunities, and expectations for the Supervisor role. This shows that you’re proactive and genuinely interested in the position.
