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- Tasks: Lead a team, ensure excellent customer service, and manage venue operations.
- Company: Join MERKUR Slots, a leading gaming provider with over 220 venues across the UK.
- Benefits: Enjoy 28 days holiday, monthly bonuses, career progression, and discounts at retailers.
- Why this job: Be part of a fun, supportive team that values your growth and offers training.
- Qualifications: Experience in supervision or customer service is preferred; passion for people is essential.
- Other info: Flexible shifts available; night rates apply for late hours.
The predicted salary is between 27000 - 30000 £ per year.
Merkur Slots Supervisor – Glasgow page is loaded
Merkur Slots Supervisor – Glasgow
Apply locations Glasgow time type Full time posted on Posted 2 Days Ago time left to apply End Date: August 11, 2025 (11 days left to apply) job requisition id JR1002141
It\’s fun to work in a company where people truly BELIEVE in what they\’re doing!
Please come and work for us
We\’re committed to bringing passion and customer focus to the business.
Do you want to be part of an exciting market-leading business that can help your career scale to new heights?
Then read on!
Position: Supervisor – Glasgow
Hours Per Week: 40
Pay Rate: £13.02 – £14.02 per hour
Night Rate: £14.02 per hour between 23:00 and 06:00
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
We have an opportunity for a Supervisor to join our wonderful venue teams. We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service. You must be able to work on your own initiative, as well as part of a team.
Who Are Merkur?
MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand.
Have we got your attention? Want to know what’s in it for you?
About you:
Working as a Supervisor some of your main duties will include supporting and mentoring our fantastic Team Members, ensuring targets are achieved and maintaining morale and productivity. Industry and compliance training will be given.
- Proven experience as a supervisor or similar role within the gaming, retail, hospitality, or similar industry
- Excellent customer service skills
- Attention to detail
- Experience with leading and mentoring others
- Ability to be flexible and adaptable
- Flexibility to work both day and night shifts (if your venue is a 24-hour operation)
- A willingness to learn and develop
Benefits:
- 28 days holiday (including Bank Holidays)
- Monthly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but not limited to:
- To take full responsibility for the opening, trading and closure of the venue.
- Assisting the venue manager in the day-to-day activities of the venue
- Through regular inspection, ensure that interior/exterior standards are maintained at a high level and that all housekeeping standards are adhered to.
- Establish and maintain customer service standards on behalf of the Company and maximise income wherever possible
- To implement appropriate marketing/promotional activities to maximise revenue opportunities.
- To assist the senior managers to maximise business opportunities within the venue.
- To ensure venue cash collections are carried out in a timely and accurate manner, in accordance with Company procedures.
- To ensure that all Company security procedures are adhered to by all employees.
- To conduct regular, random checks of floats, keys etc on all employees, taking appropriate action where necessary.
- To always ensure the safety of all employees together with the members of the public visiting the venue.
- Ensure that all daily/weekly/periodical administration is completed at the correct time and to the required standard.
- To deal with the day-to-day problems arising from employees within the venue.
- To ensure a good working environment is established
- To promote the company in a positive manner when dealing with internal and external customers or at any other opportunity.
- To actively manage and promote safeguarding and social responsibility measures whilst maintaining excellent customer service.
- To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
- Full job description can be supplied
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
INDSUPASSM
If you like wild growth and working with happy, enthusiastic over-achievers, you\’ll enjoy your career with us!
MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand and a Merkur Casino, based in Aberdeen.
MERKUR Slots showcases the latest digital “slot gaming” products in convenient high street locations, providing a modern casino feel, whilst Merkur Casino in Aberdeen provides the traditional casino experience.
Our focus is on providing our customers excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience.
Find out more about us and our brand by visiting our website
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Merkur Slots Supervisor - Glasgow , Argyle Street employer: MERKUR Casino UK
Contact Detail:
MERKUR Casino UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots Supervisor - Glasgow , Argyle Street
✨Tip Number 1
Familiarise yourself with the gaming industry, especially the operations of adult gaming centres. Understanding the environment and customer expectations will help you stand out during interviews.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed teams or projects in previous roles. This will demonstrate your capability to mentor and support team members effectively.
✨Tip Number 3
Showcase your customer service experience by discussing specific instances where you went above and beyond for customers. This aligns perfectly with Merkur's focus on providing first-class service.
✨Tip Number 4
Be ready to discuss your flexibility regarding shift patterns, as the role requires adaptability to both day and night shifts. Emphasising your willingness to work varied hours can make you a more attractive candidate.
We think you need these skills to ace Merkur Slots Supervisor - Glasgow , Argyle Street
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supervisory roles, particularly in gaming, retail, or hospitality. Emphasise your customer service skills and any leadership experience to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've successfully managed teams or improved customer experiences in previous roles.
Highlight Relevant Skills: In your application, clearly outline your communication skills, attention to detail, and flexibility. These are key attributes for the Supervisor role at Merkur Slots, so make sure they stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this position.
How to prepare for a job interview at MERKUR Casino UK
✨Show Your Passion for Customer Service
Since Merkur Slots places a strong emphasis on customer experience, be sure to express your enthusiasm for providing excellent service. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
As a Supervisor, you'll need to lead and mentor your team. Prepare to discuss your previous supervisory experiences, focusing on how you motivated your team and handled challenges. Highlight any training or mentoring you've provided in the past.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you had to make quick decisions or adapt to unexpected changes, especially in a fast-paced environment like gaming or hospitality.
✨Research Merkur Slots
Familiarise yourself with Merkur Slots and its values. Understanding their commitment to customer service and employee development will help you align your answers with their company culture, showing that you're genuinely interested in being part of their team.
