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- Tasks: Be the key to an amazing customer experience in a vibrant gaming environment.
- Company: Join MERKUR Slots, a leading name in high street gaming with a fun culture.
- Benefits: Enjoy competitive pay, bonuses, holidays, and discounts at top retailers.
- Why this job: Make a real impact by creating a welcoming atmosphere for customers.
- Qualifications: Great communication skills and a passion for customer service are essential.
- Other info: Flexible hours with excellent career progression opportunities await you!
Merkur Slots Keyholder – Rugby page is loaded## Merkur Slots Keyholder – Rugbylocations: Rugbytime type: Full timeposted on: Posted Todaytime left to apply: End Date: February 3, 2026 (13 days left to apply)job requisition id: JR1003229It\’s fun to work in a company where people truly BELIEVE in what they\’re doing!Please come and work for us*We\’re committed to bringing passion and customer focus to the business.*Then read on!**Position:** Keyholder – Rugby**Hours Per Week:** 40**Pay Rate:** £12.57- £13.57 per hour**Night Rate:** £13.57 per hour between 23:00 and 06:00At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.As a Keyholder, you will be working for one of the largest and most respected brands in High Street gaming and will hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service.MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand.**About you:**We are looking for someone who is flexible and able to work on a rota basis that includes weekends and Bank Holidays. You must be able to work on your own initiative, as well as part of a team.* Experience working in a similar role in retail, hospitality or gambling sector.* Keen to learn and progress* Eager to support the training of others* Be a role model for the team* Experienced in cash handling* Industry and compliance training will be given**Benefits:*** 28 days holiday (including Bank Holidays)* Quarterly Bonus Scheme* Excellent Career Progression Opportunities* Contributory Pension Scheme* Life Assurance* Discounts with high street retailers and restaurants through our benefits portal* Employee assistance programme**Duties include but not limited to:*** To take full responsibility for the opening, trading and closure of the venue in the absence of the Venue Manager/ Assistant Manager.* To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.* To issue customers with change as required and to control any personal float allocated, in accordance with company procedures.* To assist with bingo, catering or any other duties as required or directed by the Venue/Duty Manager.* To payout for machine faults in line with Company procedures when authorised to do so by the Venue/Duty Manager.* To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue and reporting this behaviour to the Venue Manager.* To ensure that all health and safety procedures are adhered to, reporting any potential hazards to the Venue Manager.* To assist with any administration as required to 100% accuracy.* To help ensure that promotions run smoothly and are a success.* To ensure that customer service is carried out in line with company standards and results in \”customer delight\”.* To ensure that customer complaints are brought to the attention of a member of management as quickly as possible.* To maintain a high standard of personal presentation ensuring the Company’s dress code is always adhered to.* To promote awareness of Responsible Gambling strategies and procedures.MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.INDTMKEYIf you like wild growth and working with happy, enthusiastic over-achievers, you\’ll enjoy your career with us!MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand and a Merkur Casino, based in Aberdeen. MERKUR Slots showcases the latest digital “slot gaming” products in convenient high street locations, providing a modern casino feel, whilst Merkur Casino in Aberdeen provides the traditional casino experience. Our focus is on providing our customers excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience. #J-18808-Ljbffr
Merkur Slots Keyholder - Rugby employer: MERKUR Casino UK
Contact Detail:
MERKUR Casino UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots Keyholder - Rugby
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MERKUR Slots. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! As a Keyholder, you'll be the face of the venue. Role-play common customer interactions with a friend or family member. This will boost your confidence and help you shine during the interview.
✨Tip Number 3
Show your flexibility! Highlight your ability to work varied hours, including weekends and Bank Holidays. Being adaptable is key in this role, so make sure to mention any previous experience where you've had to adjust your schedule.
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Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the MERKUR Slots team. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Merkur Slots Keyholder - Rugby
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We love candidates who are genuinely excited about creating a great experience for our customers.
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Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with MERKUR Slots.
How to prepare for a job interview at MERKUR Casino UK
✨Know the Company
Before your interview, take some time to research MERKUR Slots. Understand their values, mission, and what makes them stand out in the gaming industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Keyholder, excellent communication and people skills are crucial. Prepare examples from your past experiences where you've successfully interacted with customers or resolved conflicts. This will demonstrate your ability to create a welcoming atmosphere for customers.
✨Be Ready for Situational Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or managing cash handling. Think of scenarios from your previous roles and how you navigated them, highlighting your problem-solving skills and initiative.
✨Dress to Impress
First impressions matter! Make sure to dress smartly and adhere to the company's dress code. A professional appearance will reflect your seriousness about the role and your understanding of the importance of personal presentation in customer service.