At a Glance
- Tasks: Lead the venue at night, ensuring a top-notch gaming experience for customers.
- Company: Join MERKUR, a leading name in the gaming and entertainment industry.
- Benefits: Enjoy 28 days holiday, bonuses, and discounts with high street retailers.
- Other info: Flexible hours with excellent career progression opportunities await you!
- Why this job: Be part of a passionate team and grow your career in a fun environment.
- Qualifications: Experience in retail or hospitality is a plus; strong communication skills are essential.
The predicted salary is between 27200 - 29200 £ per year.
It's fun to work in a company where people truly BELIEVE in what they're doing! Please come and work for us. We're committed to bringing passion and customer focus to the business.
Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on!
Position: Keyholder - SouthportHours Per Week: 40
Pay Rate: £13.08- £14.08 per hour
Night Rate: £14.08 per hour between 23:00 and 06:00
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time. Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
As a Keyholder, you will be working for one of the largest and most respected brands in High Street gaming and will hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience! We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service.
Who Are Merkur?MERKUR Casino UK Ltd is part of the MERKUR Group (formally the Gauselmann Group), one of Europe’s leading gaming and entertainment companies. Headquartered in Germany, the group operates Internationally, with a strong presence in Germany alongside numerous other countries including the UK, Spain, the Netherlands, Czech Republic and Serbia. MERKUR Casino UK Ltd operates a number of venues throughout the UK including over 230 adult gaming centres and high street bingo venues, and a number of casinos under the MERKUR Casino brand.
Have we got your attention?
About you:We are looking for someone who is flexible and able to work on a rota basis that includes weekends and Bank Holidays. You must be able to work on your own initiative, as well as part of a team.
- Experience working in a similar role in retail, hospitality or gambling sector.
- Keen to learn and progress.
- Eager to support the training of others.
- Be a role model for the team.
- Experienced in cash handling.
- Industry and compliance training will be given.
- 28 days holiday (including Bank Holidays).
- Quarterly Bonus Scheme.
- Excellent Career Progression Opportunities.
- Contributory Pension Scheme.
- Life Assurance.
- Discounts with high street retailers and restaurants through our benefits portal.
- Employee assistance programme.
- To take full responsibility for the opening, trading and closure of the venue in the absence of the Venue Manager/ Assistant Manager.
- To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- To issue customers with change as required and to control any personal float allocated, in accordance with company procedures.
- To assist with bingo, catering or any other duties as required or directed by the Venue/Duty Manager.
- To payout for machine faults in line with Company procedures when authorised to do so by the Venue/Duty Manager.
- To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue and reporting this behaviour to the Venue Manager.
- To ensure that all health and safety procedures are adhered to, reporting any potential hazards to the Venue Manager.
- To assist with any administration as required to 100% accuracy.
- To help ensure that promotions run smoothly and are a success.
- To ensure that customer service is carried out in line with company standards and results in "customer delight".
- To ensure that customer complaints are brought to the attention of a member of management as quickly as possible.
- To maintain a high standard of personal presentation ensuring the Company’s dress code is always adhered to.
- To promote awareness of Responsible Gambling strategies and procedures.
Want to know more? Apply today and our recruitment team will be in touch!
Merkur Slots Keyholder Nights - Southport employer: MERKUR Casino UK
At MERKUR Slots in Southport, we pride ourselves on fostering a vibrant work culture where our employees are at the heart of everything we do. With a commitment to exceptional training and career progression, we offer a supportive environment that encourages personal growth and development. Enjoy competitive pay, generous holiday allowances, and a range of employee benefits while being part of a leading brand in the gaming industry.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Keyholder Nights - Southport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Merkur Slots. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about providing first-class service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your passion for customer service.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, and showing that you take pride in your appearance can set a positive tone right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the Keyholder role.
We think you need these skills to ace Merkur Slots Keyholder Nights - Southport
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about creating a great experience for our customers!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in retail, hospitality, or the gaming sector. We love seeing how your skills align with what we do at MERKUR Slots!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot!
Apply Through Our Website:Don’t forget to apply directly through our website! It’s the best way for us to receive your application and get you on the path to joining our fantastic team.
How to prepare for a job interview at MERKUR Casino UK
✨Know the Company
Before your interview, take some time to research Merkur Slots. Understand their values, mission, and what makes them stand out in the gaming industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Keyholder, excellent communication and people skills are crucial. Prepare examples from your past experiences where you provided outstanding customer service or resolved conflicts. This will demonstrate your ability to create a welcoming atmosphere for customers.
✨Be Ready for Situational Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or managing cash handling. Think of scenarios from your previous roles and how you successfully navigated them, as this will highlight your problem-solving abilities.
✨Dress to Impress
First impressions matter! Make sure you adhere to a smart dress code that reflects the professionalism of Merkur Slots. A polished appearance will show that you take the opportunity seriously and are ready to represent the brand well.
