At a Glance
- Tasks: Create a welcoming atmosphere and deliver top-notch customer service in a vibrant gaming environment.
- Company: Join MERKUR Slots, a leading gaming provider with a family-owned culture.
- Benefits: Enjoy 28 days holiday, monthly bonuses, and discounts at high street retailers.
- Other info: Flexible hours with opportunities to learn and develop in a dynamic setting.
- Why this job: Be part of a passionate team that values your growth and offers excellent career progression.
- Qualifications: Great communication skills and a passion for customer service are essential.
## Merkur Slots Keyholder Nights - RugbyApplylocations: Rugbytime type: Full timeposted on: Posted Todaytime left to apply: End Date: May 25, 2026 (13 days left to apply)job requisition id: JR1003978It's fun to work in a company where people truly BELIEVE in what they're doing!Please come and work for us*We're committed to bringing passion and customer focus to the business.*Do you want to be part of an exciting market-leading business that can help your career scale to new heights?Then read on!**Position:** Keyholder Nights - Rugby**Hours Per Week:** 40**Pay Rate:** £13.08- £14.08 per hour**Night Rate:** £14.08 per hour between 23:00 and 06:00At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.As a Keyholder, you will be working for one of the largest and most respected brands in High Street gaming and will hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service.**Who Are Merkur?**MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand.Have we got your attention? Want to know what’s in it for you?**About you:**We are looking for someone who is flexible and able to work on a rota basis that includes weekends and Bank Holidays. You must be able to work on your own initiative, as well as part of a team.* Experience working in a similar role in retail, hospitality or gambling sector.* Keen to learn and progress* Eager to support the training of others* Be a role model for the team* Experienced in cash handling* Industry and compliance training will be given**Benefits:*** 28 days holiday (including Bank Holidays)* Quarterly Bonus Scheme* Excellent Career Progression Opportunities* Contributory Pension Scheme* Life Assurance* Discounts with high street retailers and restaurants through our benefits portal* Employee assistance programme**Duties include but not limited to:*** To take full responsibility for the opening, trading and closure of the venue in the absence of the Venue Manager/ Assistant Manager.* To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.* To issue customers with change as required and to control any personal float allocated, in accordance with company procedures.* To assist with bingo, catering or any other duties as required or directed by the Venue/Duty Manager.* To payout for machine faults in line with Company procedures when authorised to do so by the Venue/Duty Manager.* To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue and reporting this behaviour to the Venue Manager.* To ensure that all health and safety procedures are adhered to, reporting any potential hazards to the Venue Manager.* To assist with any administration as required to 100% accuracy.* To help ensure that promotions run smoothly and are a success.* To ensure that customer service is carried out in line with company standards and results in "customer delight".* To ensure that customer complaints are brought to the attention of a member of management as quickly as possible.* To maintain a high standard of personal presentation ensuring the Company’s dress code is always adhered to.* To promote awareness of Responsible Gambling strategies and procedures.Want to know more? Apply today and our recruitment team will be in touch!MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.INDTMKEY #J-18808-Ljbffr
Merkur Slots Keyholder Nights - Rugby employer: MERKUR Casino UK
At MERKUR Slots, we pride ourselves on fostering a vibrant and supportive work culture where every team member is valued and empowered to excel. With excellent career progression opportunities, comprehensive training, and a commitment to employee well-being through benefits like a contributory pension scheme and life assurance, we ensure our colleagues thrive both personally and professionally. Join us in Rugby, where your passion for customer service will be rewarded in a dynamic environment that prioritises teamwork and customer satisfaction.
Contact Detail:
MERKUR Casino UK Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Keyholder Nights - Rugby
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MERKUR Slots. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with us!
✨Tip Number 3
Dress to impress! Make sure you look sharp and adhere to the brand's dress code when you come in for your interview. First impressions matter, and we want to see that you take pride in your appearance.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in our minds as we make our hiring decisions.
We think you need these skills to ace Merkur Slots Keyholder Nights - Rugby
Excellent Communication Skills
Customer Service Skills
Attention to Detail
Flexibility
Teamwork
Initiative
Problem-Solving Skills
Knowledge of Compliance and Safeguarding Policies
Ability to Work on a Rota Basis
Experience in Retail, Hospitality or Gambling Environment
Administration Skills
Product Knowledge
Interpersonal Skills
Ability to Handle Disruptive Behaviour
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through! We love candidates who are genuinely excited about creating a great experience for our customers.
Tailor Your CV:Make sure to customise your CV to highlight any relevant experience in retail, hospitality, or gaming. We want to see how your skills align with what we do at MERKUR Slots!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences stand out without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with MERKUR Slots.
How to prepare for a job interview at MERKUR Casino UK
✨Know the Company
Before your interview, take some time to research MERKUR Slots. Understand their values, mission, and what makes them stand out in the gaming industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since the role is all about providing first-class service, be ready to share specific examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and how you handle challenging situations with grace.
✨Demonstrate Flexibility and Team Spirit
The job requires working on a rota basis, including weekends and Bank Holidays. Be prepared to discuss your availability and willingness to adapt to different shifts. Emphasise your ability to work well in a team and how you contribute to a positive atmosphere.
✨Dress to Impress
First impressions matter! Make sure you adhere to a smart dress code that reflects the brand's image. This shows that you understand the importance of personal presentation in creating a welcoming environment for customers.
