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- Tasks: Join us as a Keyholder, ensuring a welcoming atmosphere and excellent customer service.
- Company: MERKUR Slots is a leading gaming provider in Europe, with over 220 venues in the UK.
- Benefits: Enjoy 28 days holiday, monthly bonuses, career progression, and discounts at retailers.
- Why this job: Be part of a passionate team that values customer experience and personal growth.
- Qualifications: Excellent communication skills, flexibility, and a passion for customer service are essential.
- Other info: No prior experience needed; we provide top-notch training to help you succeed.
It\’s fun to work in a company where people truly BELIEVE in what they\’re doing!
Please come and work for us
We\’re committed to bringing passion and customer focus to the business.
Job Description
Do you want to be part of an exciting market-leading business that can help your career scale to new heights?
Then read on!
Position: Keyholder -Nights – Part Time
Hours Per Week: 30
Pay Rate: £12.57- £13.57 per hour
Night Rate: £13.57 per hour between 23:00 and 06:00
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues that\’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don\’t worry if you are not an expert within our industry – we will take care of that.
Working as a Team Member you hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!
Who Are Merkur?
MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand.
Have we got your attention? Want to know what\’s in it for you?
About you:
We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service. We need you to be flexible and able to work on a rota basis that includes weekends and Bank Holidays. You must be able to work on your own initiative, as well as part of a team.
- Experience working in a retail, hospitality or gambling environment
- Experienced delivering excellent customer service
- Willingness to learn and develop
- Flexible and dedicated
- Attention to detail
- Industry and compliance training will be given
Benefits:
- 28 days holiday (including Bank Holidays)
- Monthly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but not limited to:
- To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- To ensure service rounds and refreshments are offered in line with brand guidelines.
- To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
- To assist with any administration as required to 100% accuracy.
- To help ensure that promotions run smoothly and are a success.
- To ensure that customer service is carried out in line with company standards and results in \”customer satisfaction\”.
- To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
- To interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
- To maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
- Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
- Gain a good understanding of all company policies and procedures around safeguarding and challenge 25
- To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
- Full job description can be provided on request
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
INDTMKEY
If you like wild growth and working with happy, enthusiastic over-achievers, you\’ll enjoy your career with us!
Merkur Slots - Keyholder - Nights - Part Time - Scunthorpe employer: MERKUR Casino UK
Contact Detail:
MERKUR Casino UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots - Keyholder - Nights - Part Time - Scunthorpe
✨Tip Number 1
Familiarise yourself with MERKUR Slots and their customer service philosophy. Understanding their commitment to providing a warm welcome and excellent service will help you align your approach during interviews.
✨Tip Number 2
Highlight any previous experience in retail, hospitality, or gaming environments when networking. Connect with current employees on platforms like LinkedIn to gain insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss how you handle customer interactions, especially in challenging situations. Be ready to share examples that demonstrate your problem-solving skills and ability to maintain a positive atmosphere.
✨Tip Number 4
Show your flexibility and willingness to work varied hours, including nights and weekends. This is crucial for the Keyholder position, so be sure to express your availability clearly during conversations with recruiters.
We think you need these skills to ace Merkur Slots - Keyholder - Nights - Part Time - Scunthorpe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, retail, or hospitality. Emphasise any roles where you demonstrated excellent communication skills and a passion for providing first-class service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role at MERKUR Slots. Mention specific reasons why you want to work there and how your skills align with their commitment to customer focus and team collaboration.
Showcase Flexibility: In your application, clearly state your availability to work on a rota basis, including weekends and Bank Holidays. This shows that you are adaptable and willing to meet the company's scheduling needs.
Highlight Willingness to Learn: Express your eagerness to learn and develop within the role. Mention any previous experiences where you quickly adapted to new environments or acquired new skills, which aligns with their training support.
How to prepare for a job interview at MERKUR Casino UK
✨Show Your Passion for Customer Service
Since MERKUR Slots values excellent customer service, be sure to express your enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to ensure a great experience for customers.
✨Demonstrate Flexibility and Team Spirit
The role requires flexibility in working hours, including weekends and Bank Holidays. Highlight your willingness to adapt and work as part of a team. Mention any previous roles where you successfully collaborated with others to achieve common goals.
✨Prepare for Situational Questions
Expect questions that assess how you would handle various situations, especially regarding customer interactions. Think of scenarios where you resolved conflicts or dealt with difficult customers, and be ready to discuss your approach.
✨Understand the Company Culture
Research MERKUR Slots and their commitment to customer focus and employee development. Be prepared to discuss how your values align with theirs and why you want to be part of their team. This shows genuine interest and helps you stand out.
