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- Tasks: As a Keyholder, you'll manage venue operations and ensure an amazing customer experience.
- Company: Join MERKUR Slots, a leading gaming brand with over 220 locations across the UK.
- Benefits: Enjoy 28 days holiday, monthly bonuses, career progression, and discounts at top retailers.
- Why this job: Be part of a passionate team that values customer service and offers excellent training.
- Qualifications: Experience in retail or hospitality is preferred; must be flexible and eager to learn.
- Other info: Night shifts available with competitive pay rates; apply before June 19, 2025!
Merkur Slots Key Holder Nights – Southport page is loaded
Merkur Slots Key Holder Nights – Southport
Apply locations Southport time type Part time posted on Posted 2 Days Ago time left to apply End Date: June 19, 2025 (3 days left to apply) job requisition id JR1001857
It\’s fun to work in a company where people truly BELIEVE in what they\’re doing!
Please come and work for us
We\’re committed to bringing passion and customer focus to the business.
Do you want to be part of an exciting market-leading business that can help your career scale to new heights?
Then read on!
Position: Keyholder – Southport
Hours Per Week: 30
Pay Rate: £12.57- £13.57 per hour
Night Rate: £13.57 per hour between 23:00 and 06:00
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
As a Keyholder, you will be working for one of the largest and most respected brands in High Street gaming and will hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!
We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service.
Who Are Merkur?
MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand.
Have we got your attention? Want to know what’s in it for you?
About you:
We are looking for someone who is flexible and able to work on a rota basis that includes weekends and Bank Holidays. You must be able to work on your own initiative, as well as part of a team.
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Experience working in a similar role in retail, hospitality or gambling sector.
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Keen to learn and progress
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Eager to support the training of others
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Be a role model for the team
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Experienced in cash handling
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Industry and compliance training will be given
Benefits:
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28 days holiday (including Bank Holidays)
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Monthly Bonus Scheme
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Excellent Career Progression Opportunities
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Contributory Pension Scheme
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Life Assurance
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Discounts with high street retailers and restaurants through our benefits portal
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Employee assistance programme
Duties include but not limited to:
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To take full responsibility for the opening, trading and closure of the venue in theabsence of the Venue Manager/ Assistant Manager.
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To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
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To issue customers with change as required and to control any personal float allocated, in accordance with company procedures.
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To assist with bingo, catering or any other duties as required or directed by the Venue/Duty Manager.
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To payout for machine faults in line with Company procedures when authorised to do so by the Venue/Duty Manager.
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To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue and reporting this behaviour to the Venue Manager.
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To ensure that all health and safety procedures are adhered to, reporting any potential hazards to the Venue Manager.
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To assist with any administration as required to 100% accuracy.
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To help ensure that promotions run smoothly and are a success.
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To ensure that customer service is carried out in line with company standards and results in \”customer delight\”.
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To ensure that customer complaints are brought to the attention of a member of management as quickly as possible.
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To maintain a high standard of personal presentation ensuring the Company’s dress code is always adhered to.
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To promote awareness of Responsible Gambling strategies and procedures.
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
INDTMKEY
If you like wild growth and working with happy, enthusiastic over-achievers, you\’ll enjoy your career with us!
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Contact Detail:
MERKUR Casino UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots Key Holder Nights - Southport
✨Tip Number 1
Familiarise yourself with the gaming industry, especially the operations of adult gaming centres. Understanding the environment and customer expectations will help you stand out during interviews.
✨Tip Number 2
Highlight your experience in customer service roles, particularly in retail or hospitality. Be ready to share specific examples of how you've provided excellent service and handled difficult situations.
✨Tip Number 3
Demonstrate your flexibility and willingness to work varied hours, including nights and weekends. This is crucial for a Keyholder role, so be prepared to discuss your availability.
✨Tip Number 4
Show enthusiasm for learning and development. Mention any previous training experiences and express your eagerness to support the training of others, as this aligns with the company's values.
We think you need these skills to ace Merkur Slots Key Holder Nights - Southport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail, hospitality, or the gambling sector. Emphasise your communication skills and any previous roles where you provided excellent customer service.
Craft a Strong Cover Letter: In your cover letter, express your passion for customer service and your eagerness to learn and progress within the company. Mention specific examples of how you've contributed to a positive customer experience in past roles.
Highlight Flexibility: Since the role requires working on a rota basis, including weekends and Bank Holidays, make sure to mention your availability and willingness to work flexible hours in your application.
Show Enthusiasm for the Brand: Demonstrate your knowledge about MERKUR Slots and their commitment to customer satisfaction. This shows that you are genuinely interested in the company and its values, which can set you apart from other candidates.
How to prepare for a job interview at MERKUR Casino UK
✨Show Your Passion for Customer Service
Since Merkur Slots values customer experience highly, be prepared to discuss your passion for providing excellent service. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Flexibility and Teamwork
The role requires flexibility in working hours and the ability to work as part of a team. Highlight any experiences where you've successfully adapted to changing schedules or collaborated effectively with colleagues.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and how you handle difficult situations. Think of scenarios where you managed customer complaints or resolved conflicts, and be ready to explain your thought process.
✨Understand the Company Culture
Research Merkur Slots and their commitment to customer focus and employee development. Being able to articulate why you want to work for them and how you align with their values will make a strong impression.
