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- Tasks: Join us as a Team Member, ensuring customers have an unforgettable gaming experience.
- Company: MERKUR Slots is a leading gaming provider in Europe, with over 220 venues in the UK.
- Benefits: Enjoy 28 days holiday, monthly bonuses, career progression, and discounts at high street retailers.
- Why this job: Be part of a passionate team that values customer service and offers excellent training.
- Qualifications: No prior experience needed; just bring your communication skills and enthusiasm for service.
- Other info: Flexible hours including weekends; a great opportunity to grow in a fun environment.
The predicted salary is between 25500 - 27500 £ per year.
Merkur Slot Team Member – Wellingborough page is loaded
Merkur Slot Team Member – Wellingborough
Apply locations Wellingborough time type Full time posted on Posted Yesterday time left to apply End Date: August 12, 2025 (12 days left to apply) job requisition id JR1002149
It\’s fun to work in a company where people truly BELIEVE in what they\’re doing!
Please come and work for us
We\’re committed to bringing passion and customer focus to the business.
Do you want to be part of an exciting market-leading business that can help your career scale to new heights?
Then read on!
Position: Team Member – Wellingborough
Hours Per Week: 40
Pay Rate: £12.33 – £13.33 per hour
Night Rate: £13.33 per hour between 23:00 and 06:00
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
Working as a Team Member you hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!
Who Are Merkur?
MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand.
Have we got your attention? Want to know what’s in it for you?
About you:
We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service. We need you to be flexible and able to work on a rota basis that includes weekends and Bank Holidays. You must be able to work on your own initiative, as well as part of a team.
- Experience working in a retail, hospitality or gambling environment
- Experienced delivering excellent customer service
- Willingness to learn and develop
- Flexible and dedicated
- Attention to detail
- Industry and compliance training will be given
Benefits:
- 28 days holiday (including Bank Holidays)
- Monthly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but not limited to:
- To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- To ensure service rounds and refreshments are offered in line with brand guidelines.
- To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
- To assist with any administration as required to 100% accuracy.
- To help ensure that promotions run smoothly and are a success.
- To ensure that customer service is carried out in line with company standards and results in \”customer satisfaction\”.
- To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
- To interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
- To maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
- Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
- Gain a good understanding of all company policies and procedures around safeguarding and challenge 25
- To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
- Full job description can be provided on request
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
INDTMKEY
If you like wild growth and working with happy, enthusiastic over-achievers, you\’ll enjoy your career with us!
MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand and a Merkur Casino, based in Aberdeen.
MERKUR Slots showcases the latest digital “slot gaming” products in convenient high street locations, providing a modern casino feel, whilst Merkur Casino in Aberdeen provides the traditional casino experience.
Our focus is on providing our customers excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience.
Find out more about us and our brand by visiting our website
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Merkur Slot Team Member - Wellingborough employer: MERKUR Casino UK
Contact Detail:
MERKUR Casino UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slot Team Member - Wellingborough
✨Tip Number 1
Familiarise yourself with the MERKUR Slots brand and its values. Understanding their commitment to customer service and the gaming experience will help you align your responses during any interviews or discussions.
✨Tip Number 2
Highlight your previous experience in customer service roles, especially in retail or hospitality. Be ready to share specific examples of how you've gone above and beyond to ensure customer satisfaction.
✨Tip Number 3
Demonstrate your flexibility and willingness to work varied hours, including weekends and bank holidays. This is crucial for a role that requires adaptability to meet the needs of the business.
✨Tip Number 4
Prepare to discuss your teamwork skills and how you can contribute to creating a positive atmosphere in the venue. Share examples of successful collaborations in past roles to showcase your ability to work well with others.
We think you need these skills to ace Merkur Slot Team Member - Wellingborough
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Team Member position at Merkur. Highlight your relevant experience in customer service, retail, or hospitality in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, flexibility, and any previous experience in similar environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work as part of a team. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at MERKUR Casino UK
✨Show Your Passion for Customer Service
Since the role is all about providing excellent customer service, make sure to express your enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Teamwork Skills
As a Team Member, you'll be working closely with others. Highlight your ability to work as part of a team by discussing previous roles where collaboration was key. Mention any successful projects or situations where teamwork led to positive outcomes.
✨Be Prepared to Discuss Flexibility
The job requires flexibility in working hours, including weekends and Bank Holidays. Be ready to discuss your availability and willingness to adapt to the rota system. This shows that you're committed and ready to meet the company's needs.
✨Understand the Company Culture
Research MERKUR Slots and their values before the interview. Familiarise yourself with their commitment to customer focus and employee development. This knowledge will help you align your answers with their culture and demonstrate that you're a good fit for the team.
