At a Glance
- Tasks: Serve food and drinks while ensuring customers have a fantastic experience.
- Company: Join MERKUR Casino, a leading gaming provider with a vibrant team culture.
- Benefits: Enjoy 28 days holiday, career progression, and discounts at top retailers.
- Other info: Flexible shifts available, including nights and weekends, in a dynamic setting.
- Why this job: Kickstart your career in a fun environment and make customers smile every day.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 12.87 - 12.87 £ per hour.
Do you want to be part of an exciting market-leading business that can help your career scale to new heights?
Want to be part of the team to kickstart a successful new casino in the heart of Leeds?
Then we are looking for you!
- Position: Food & Beverage
- Host
- Hours
- Per
- Week: 40 Pay
Rate: £12.87 per hour At MERKUR Casino we are passionate about our customers, we just love giving them a warm welcome.
Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heartbeat of our Casino that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
We have an exciting opportunity for a Food & Beverage Host to join our fantastic new casino team!
In this role you will provide food and beverages to casino customers, visitors and guests, ensuring that high levels of customer service are met and that our guests have a smile on their face.
Who Are MERKUR?
MERKUR Slots are part of the MERKUR Group (formerly the Gauselmann Group) since its acquisition in 2012.
The MERKUR Group, founded in 1957, operates internationally, with a strong presence in Germany and numerous other countries including Spain, Serbia, Czech Republic, and the Netherlands, and is regarded as the foremost provider of gaming machines in Europe.
In the UK, we currently operate over 230 high street Adult Gaming Centres under our MERKUR Slots Brand.
About you
- Excellent customer service skills
- A great communicator
- Experience working in a fast-paced hospitality role or other relevant experience.
- Good understanding of kitchen operations.
- Knowledge of cleaning requirements.
- Understanding of food hygiene
- Being flexible and able to work a variety of shifts including night shifts and weekends.
- Ideally candidates will live in Leeds
Benefits
- 28 days holiday (including Bank Holidays)
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but not limited to
- Ensure customer service levels are met.
- Ensure day to day responsibilities are being completed, such as cleaning requirements and reporting.
- Adhere to all policies and procedures.
- Follow all guidance and procedures in line with Licensing Act 2003..
- Following correct food preparation procedures.
- To have an in-depth knowledge of wines, spirits and cocktails, glass selection, wine pouring, etc.
- To have full knowledge of back of house operations i. e., barrel changes, cellar care, line cleaning.
- Knowledgeable about the promotions on offer and prepared to answer questions regarding them.
- To promote the company in a professional and positive manner with both internal and external contacts or at any other opportunity.
- To ensure that the company’s equal opportunities policy is adhered to at all times.
- To adhere to all company health and safety practices and procedures and action as appropriate should any issue arise.
- To attend and conduct meetings as and when required.
- Responsible for understanding and ensuring compliance with internal Responsible Gambling policies and UK Gambling Commission Licence Codes of Conduct and Practice (LCCP)
- To promote awareness of Responsible Gambling strategies and procedures.
- Ensuring Responsible Gambling is an integral part of the daily operation.
- To be proactive in safeguarding our customers and the business by ensuring that standards of compliance both internally and externally are delivered to the highest level and opportunities to improve are identified to support the business objectives.
- In keeping with accepted principles of good Company practice, you may be required to undertake additional or alternative duties related to your position as directed from time to time by your Line Manager.
Full job description can be provided on request.
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy.
MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
MKCAS MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand and a Merkur Casino, based in Aberdeen.
MERKUR Slots showcases the latest digital "slot gaming" products in convenient high street locations, providing a modern casino feel, whilst Merkur Casino in Aberdeen provides the traditional casino experience.
Our focus is on providing our customers excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience.
Find out more about us and our brand by visiting our website http://merkurcasinouk. com/career-opportunities/
#J-18808-Ljbffr
MERKUR Casino Leeds - Food & Beverage Host employer: MERKUR Casino UK
MERKUR Casino UK is an exceptional employer, offering a vibrant work culture where passion for customer service thrives. With flexible scheduling and competitive pay, employees enjoy a supportive environment that prioritises career growth through comprehensive training. Located in Sutton-in-Ashfield, this role provides a unique opportunity to be part of a market-leading team dedicated to excellence in gaming and hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land MERKUR Casino Leeds - Food & Beverage Host
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like MERKUR Casino UK. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to MERKUR Casino UK
Don't be shy about reaching out to MERKUR Casino UK directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace MERKUR Casino Leeds - Food & Beverage Host
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about MERKUR Casino UK and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at MERKUR Casino UK
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
