At a Glance
- Tasks: Serve food and drinks while ensuring customers have a fantastic experience.
- Company: Join the exciting MERKUR Casino team in Milton Keynes.
- Benefits: Enjoy 28 days holiday, career progression, and discounts at retailers.
- Other info: Flexible shifts available, including nights and weekends.
- Why this job: Be part of a vibrant team and kickstart your career in hospitality.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 12.87 - 12.87 £ per hour.
Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Want to be part of the team to kickstart a successful new casino in the heart of Milton Keynes? Then we are looking for you!
Position: Food and Beverage Host
Location: Milton Keynes Casino
Hours Per Week: We have opportunities for 16 and 24 hours a week - Late night and weekend availability
Pay Rate: £12.87 per hour
At MERKUR Casino we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heartbeat of our Casino that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
We have an exciting opportunity for a food and beverage host to join our fantastic new casino team! In this role you will provide food and beverages to casino customers, visitors and guests, ensuring that high levels of customer service are met and that our guests have a smile on their face.
We will be bringing more events to the casino so looking for lively people to join our team!
About you:
- Excellent customer service skills
- A great communicator
- Experience working in a fast-paced hospitality role or other relevant experience.
- Good understanding of kitchen operations.
- Knowledge of cleaning requirements.
- Understanding of food hygiene
- Being flexible and able to work a variety of shifts including night shifts and weekends.
- Ideally candidates will live in Milton Keynes
Benefits:
- 28 days holiday (including Bank Holidays)
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but not limited to:
- Ensure customer service levels are met.
- Ensure day to day responsibilities are being completed, such as cleaning requirements and reporting.
- Adhere to all policies and procedures.
- Follow all guidance and procedures in line with Licensing Act 2003.
- Following correct food preparation procedures.
- To have an in-depth knowledge of wines, spirits and cocktails, glass selection, wine pouring, etc.
- To have full knowledge of back of house operations i.e., barrel changes, cellar care, line cleaning.
- Knowledgeable about the promotions on offer and prepared to answer questions regarding them.
- To promote the company in a professional and positive manner with both internal and external contacts or at any other opportunity.
- To ensure that the company’s equal opportunities policy is adhered to at all times.
- To adhere to all company health and safety practices and procedures and action as appropriate should any issue arise.
- To attend and conduct meetings as and when required.
- Responsible for understanding and ensuring compliance with internal Responsible Gambling policies and UK Gambling Commission Licence Codes of Conduct and Practice (LCCP)
- To promote awareness of Responsible Gambling strategies and procedures. Ensuring Responsible Gambling is an integral part of the daily operation.
- To be proactive in safeguarding our customers and the business by ensuring that standards of compliance both internally and externally are delivered to the highest level and opportunities to improve are identified to support the business objectives.
In keeping with accepted principles of good Company practice, you may be required to undertake additional or alternative duties related to your position as directed from time to time by your Line Manager.
Want to know more? Apply today and our recruitment team will be in touch!
Merkur Casino Food and Beverage Host - Part time - Milton Keynes employer: MERKUR Casino UK
MERKUR Casino UK is an exceptional employer, offering a vibrant work culture where passion for customer service thrives. With flexible scheduling and competitive pay, employees enjoy a supportive environment that prioritises career growth through comprehensive training. Located in Sutton-in-Ashfield, this role provides a unique opportunity to be part of a market-leading team dedicated to excellence in gaming and hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Casino Food and Beverage Host - Part time - Milton Keynes
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at MERKUR Casino UK and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Merkur Casino Food and Beverage Host - Part time - Milton Keynes
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at MERKUR Casino UK that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at MERKUR Casino UK.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at MERKUR Casino UK get a sense of who you are beyond your experience!
How to prepare for a job interview at MERKUR Casino UK
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at MERKUR Casino UK and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
