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- Tasks: Lead a vibrant gaming venue, ensuring top-notch customer service and team performance.
- Company: Join MERKUR Slots, a leading gaming provider with a fun and supportive culture.
- Benefits: Enjoy 28 days holiday, bonuses, career growth, and discounts at popular retailers.
- Other info: Dynamic work environment with opportunities for personal and professional development.
- Why this job: Be part of an exciting industry and make a real impact in your community.
- Qualifications: Management experience in retail or hospitality is a plus; passion for leadership is key.
The predicted salary is between 36340 - 36340 £ per year.
It's fun to work in a company where people truly BELIEVE in what they're doing! Please come and work for us. We're committed to bringing passion and customer focus to the business.
Position: Venue Manager – Warrington
Salary: £36,340.20 per annum plus bonus opportunities
Hours per week: 45
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time. Our colleagues are the heart of our venues that's why we invest in training (ours is 1st class!) and support you to be the best you can be – don't worry if you are not an expert within our industry – we will take care of that.
We are looking for enthusiastic individuals who thrive on a challenge and want to learn. If you are looking for something new and have experience of being a great leader within a similar industry, retail or hospitality, then we would love to hear from you.
About you:
- Ability to work to budgeted targets
- Management experience within retail, hospitality or the gambling sector is desired
- Experience with management reporting and administration
- Experienced managing a team
- Experience with creating staff rotas
- Excellent communication and organisational skills
- Ability to be flexible and adaptable
- Understanding of budgeting as well as Profit and Loss reports
- Flexibility to work both day and night shifts (if your venue is a 24-hour operation)
Benefits:
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but not limited to:
- Overall responsibility for the performance and profitability of a licensed gaming centre
- Champion company standards and best practice within venue.
- Marketing, promotional activities and events are delivered correctly.
- Physical and personal security is maintained.
- Cash/assets are controlled, and any risk of loss is minimised
- Excellent customer service at all times, building and maintaining relationships with regular customers.
- Operate in accordance with LCCP.
- Development of your team and training to be completed in line with launches, refreshed and in line with company policy.
- Ensure that staff are being properly managed and any instances of poor performance or misconduct are dealt with in a timely and professional manner
- Recruitment and training of any new team members for your venue
- Market and competitor awareness
- To ensure venue cash collections are carried out in accordance with Company procedures.
- To monitor and analyse machine income levels.
- To achieve KPIs and audits; this includes international, compliance, etc.
- Adhere to all health and safety practices and procedures ensuring the venue operates in a safe manner.
- Ensure that all administration tasks are completed at the correct time and to the required standard.
- To actively manage and promote safeguarding and social responsibility measures.
- To respond positively, promptly and appropriately to all customer feedback / enquiries.
- To maintain a high standard of personal presentation and ensure that all employees always adhere to the brand dress code.
- To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Merkur Slots Venue Manager - Warrington in London employer: MERKUR Casino UK
Contact Detail:
MERKUR Casino UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots Venue Manager - Warrington in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the gaming or hospitality sectors. A personal recommendation can go a long way in landing that Venue Manager role.
✨Tip Number 2
Prepare for the interview by researching MERKUR Slots and understanding their values. Show us your passion for customer service and how you can contribute to making the venue the best in town!
✨Tip Number 3
Practice common interview questions related to team management and customer service. We want to see how you handle challenges and lead a team effectively, so be ready to share your experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the MERKUR family.
We think you need these skills to ace Merkur Slots Venue Manager - Warrington in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm shine through! We want to see that you genuinely care about providing excellent customer service and creating a welcoming atmosphere for our guests.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in retail, hospitality, or management. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your information well, so it’s easy for us to see why you’d be a great fit for the Venue Manager role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at MERKUR Casino UK
✨Know Your Venue Inside Out
Before the interview, make sure you research MERKUR Slots and understand their values, services, and what makes them stand out in the gaming industry. Familiarise yourself with their customer service approach and think about how you can contribute to making the venue the best in town.
✨Showcase Your Leadership Skills
As a Venue Manager, you'll need to demonstrate your management experience. Prepare examples of how you've successfully led teams in retail or hospitality settings. Highlight your ability to motivate staff, manage performance, and create a positive work environment.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of specific scenarios where you've dealt with customer complaints or team conflicts, and be ready to explain how you resolved them effectively.
✨Emphasise Your Flexibility and Adaptability
The role requires flexibility in working hours and adapting to various situations. Be prepared to discuss how you've managed changing priorities in previous roles and how you can maintain high standards of service during busy periods or unexpected challenges.