At a Glance
- Tasks: Lead a vibrant gaming venue, ensuring top-notch customer service and team performance.
- Company: Join MERKUR Slots, a leading gaming provider with a fun and supportive culture.
- Benefits: Enjoy 28 days holiday, bonuses, career progression, and discounts at high street retailers.
- Other info: Flexible shifts and excellent training provided for your growth.
- Why this job: Be part of an exciting industry and make a real impact in a dynamic environment.
- Qualifications: Management experience in retail, hospitality, or gaming is preferred.
The predicted salary is between 36340 - 36340 £ per year.
It's fun to work in a company where people truly BELIEVE in what they're doing! Please come and work for us. We're committed to bringing passion and customer focus to the business.
Position: Venue Manager – Exeter
Salary: £36,340.20 per annum plus bonus opportunities
Hours per week: 45
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
We are looking for enthusiastic individuals who thrive on a challenge and want to learn. If you are looking for something new and have experience of being a great leader within a similar industry, retail or hospitality, then we would love to hear from you.
MERCUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand.
About you:
- Ability to work to budgeted targets
- Management experience within retail, hospitality or the gambling sector is desired
- Experience with management reporting and administration
- Experienced managing a team
- Experience with creating staff rotas
- Excellent communication and organisational skills
- Ability to be flexible and adaptable
- Understanding of budgeting as well as Profit and Loss reports
- Flexibility to work both day and night shifts (if your venue is a 24-hour operation)
Benefits:
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but not limited to:
- Overall responsibility for the performance and profitability of a licensed gaming centre
- Champion company standards and best practice within venue.
- Marketing, promotional activities and events are delivered correctly.
- Physical and personal security is maintained.
- Cash/assets are controlled, and any risk of loss is minimised
- Excellent customer service at all times, building and maintaining relationships with regular customers.
- Operate in accordance with LCCP.
- Development of your team and training to be completed in line with launches, refreshed and in line with company policy.
- Ensure that staff are being properly managed and any instances of poor performance or misconduct are dealt with in a timely and professional manner
- Recruitment and training of any new team members for your venue
- Market and competitor awareness
- To ensure venue cash collections are carried out in accordance with Company procedures.
- To monitor and analyse machine income levels.
- To achieve KPIs and audits; this includes international, compliance, etc.
- Adhere to all health and safety practices and procedures ensuring the venue operates in a safe manner.
- Ensure that all administration tasks are completed at the correct time and to the required standard.
- To actively manage and promote safeguarding and social responsibility measures.
- To respond positively, promptly and appropriately to all customer feedback / enquiries.
- To maintain a high standard of personal presentation and ensure that all employees always adhere to the brand dress code.
- To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
MERCUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Merkur Slots Venue Manager - New Venue - Exeter employer: MERKUR Casino UK
At MERKUR Slots, we pride ourselves on fostering a vibrant and supportive work culture where every team member is valued and encouraged to grow. With comprehensive training, excellent career progression opportunities, and a commitment to employee well-being through benefits like a quarterly bonus scheme and discounts with high street retailers, we ensure that our Venue Managers in Exeter can thrive both personally and professionally while delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Venue Manager - New Venue - Exeter
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Venue Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching MERKUR Slots and understanding their values. Be ready to discuss how your leadership experience aligns with their commitment to customer service and team development.
✨Tip Number 3
Practice common interview questions and answers with a friend. This will help you feel more confident and articulate when discussing your management experience and how you can contribute to making the venue the best in town.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the MERKUR Slots family.
We think you need these skills to ace Merkur Slots Venue Manager - New Venue - Exeter
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about providing excellent customer service and creating a welcoming environment.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in retail, hospitality, or management. We love seeing how your background aligns with what we’re looking for in a Venue Manager!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at MERKUR Casino UK
✨Know Your Venue Inside Out
Before the interview, make sure you research Merkur Slots and understand their values, services, and what makes them stand out in the gaming industry. Familiarise yourself with their customer service approach and think about how you can contribute to making the venue the best in town.
✨Showcase Your Leadership Skills
As a Venue Manager, you'll need to demonstrate your management experience. Prepare examples of how you've successfully led teams in retail or hospitality settings. Highlight your ability to motivate staff, manage performance, and create a positive work environment.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you've had to deal with customer complaints or team conflicts, and be ready to explain how you resolved them effectively.
✨Emphasise Your Flexibility and Adaptability
The role requires flexibility in working hours and adapting to various challenges. Be prepared to discuss your availability for day and night shifts, and share examples of how you've adapted to changing circumstances in previous roles.
