At a Glance
- Tasks: Be the key to an amazing customer experience in a vibrant gaming environment.
- Company: Join MERKUR Slots, a leading name in high street gaming with a fun culture.
- Benefits: Enjoy competitive pay, bonuses, holidays, and discounts at top retailers.
- Other info: Flexible hours with excellent career progression opportunities await you!
- Why this job: Make a real impact by creating a welcoming atmosphere for customers.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 28 - 31 € per hour.
Locations: Edgware Road
Time Type: Full time
Posted on: Posted Today
Time left to apply: End Date: June 4, 2026 (13 days left to apply)
Job Requisition ID: JR1004037
It's fun to work in a company where people truly BELIEVE in what they're doing! Please come and work for us. We're committed to bringing passion and customer focus to the business.
Position: Keyholder - Edgware Road
Hours Per Week: 40
Pay Rate: £13.60- £15.10 per hour
Night Rate: £15.10 per hour between 23:00 and 06:00
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues that's why we invest in training (ours is 1st class!) and support you to be the best you can be - don't worry if you are not an expert within our industry - we will take care of that.
As a Keyholder, you will be working for one of the largest and most respected brands in High Street gaming and will hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!
We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service.
About you:
- We are looking for someone who is flexible and able to work on a rota basis that includes weekends and Bank Holidays.
- You must be able to work on your own initiative, as well as part of a team.
- Experience working in a similar role in retail, hospitality or gambling sector.
- Keen to learn and progress.
- Eager to support the training of others.
- Be a role model for the team.
- Experienced in cash handling.
- Industry and compliance training will be given.
Benefits:
- 28 days holiday (including Bank Holidays).
- Quarterly Bonus Scheme.
- Excellent Career Progression Opportunities.
- Contributory Pension Scheme.
- Life Assurance.
- Discounts with high street retailers and restaurants through our benefits portal.
- Employee assistance programme.
Duties include but not limited to:
- To take full responsibility for the opening, trading and closure of the venue in the absence of the Venue Manager/ Assistant Manager.
- To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- To issue customers with change as required and to control any personal float allocated, in accordance with company procedures.
- To assist with bingo, catering or any other duties as required or directed by the Venue/Duty Manager.
- To payout for machine faults in line with Company procedures when authorised to do so by the Venue/Duty Manager.
- To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue and reporting this behaviour to the Venue Manager.
- To ensure that all health and safety procedures are adhered to, reporting any potential hazards to the Venue Manager.
- To assist with any administration as required to 100% accuracy.
- To help ensure that promotions run smoothly and are a success.
- To ensure that customer service is carried out in line with company standards and results in "customer delight".
- To ensure that customer complaints are brought to the attention of a member of management as quickly as possible.
- To maintain a high standard of personal presentation ensuring the Company's dress code is always adhered to.
- To promote awareness of Responsible Gambling strategies and procedures.
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Merkur Slots Keyholder - Edgware Road employer: MERKUR Casino UK
At MERKUR Slots, we pride ourselves on fostering a vibrant and supportive work culture where our employees are at the heart of everything we do. With excellent career progression opportunities, comprehensive training, and a commitment to employee well-being through benefits like a contributory pension scheme and life assurance, we ensure that our team members thrive both personally and professionally. Join us in Edgware Road, where your passion for customer service will be valued and rewarded in a dynamic gaming environment.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Keyholder - Edgware Road
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MERKUR Slots. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Keyholder, you'll be interacting with customers all day. Think about examples from your past experiences where you've provided excellent service or resolved issues. This will help you shine during the interview.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, and showing that you take pride in your appearance can set a positive tone right from the start.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the MERKUR family. Don’t miss out on this opportunity!
We think you need these skills to ace Merkur Slots Keyholder - Edgware Road
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through! We love candidates who are genuinely excited about creating a welcoming atmosphere for our customers.
Tailor Your CV:Make sure to customise your CV to highlight any relevant experience in retail, hospitality, or the gaming sector. We want to see how your skills align with what we do at MERKUR Slots!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences stand out without unnecessary fluff.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with MERKUR Slots.
How to prepare for a job interview at MERKUR Casino UK
✨Know the Company
Before your interview, take some time to research MERKUR Slots. Understand their values, mission, and what makes them stand out in the gaming industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Keyholder, excellent communication and people skills are crucial. Prepare examples from your past experiences where you've successfully interacted with customers or resolved conflicts. This will demonstrate your ability to create a welcoming atmosphere for customers.
✨Be Ready for Situational Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or ensuring compliance with health and safety procedures. Think of scenarios from your previous roles and how you managed them, as this will highlight your problem-solving skills.
✨Dress the Part
First impressions matter! Make sure to dress smartly and adhere to the company's dress code. This shows that you respect the company culture and are serious about the role. A polished appearance can set a positive tone for the rest of the interview.
