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- Tasks: Lead a vibrant team, ensuring top-notch customer service and venue operations.
- Company: Join MERKUR Slots, a leading gaming provider with a fun, passionate culture.
- Benefits: Enjoy competitive pay, bonuses, holidays, and discounts at high street retailers.
- Other info: Great career progression opportunities in a supportive, dynamic workplace.
- Why this job: Be part of an exciting environment where your leadership makes a real difference.
- Qualifications: Experience in supervision and a passion for excellent customer service.
The predicted salary is between 28 - 29 £ per hour.
It's fun to work in a company where people truly BELIEVE in what they're doing! We are committed to bringing passion and customer focus to the business.
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
We have an opportunity for a Supervisor to join our wonderful venue teams. We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service. You must be able to work on your own initiative, as well as part of a team.
About you:
- Proven experience as a supervisor or similar role within the gaming, retail, hospitality, or similar industry
- Excellent customer service skills
- Attention to detail
- Experience with leading and mentoring others
- Ability to be flexible and adaptable
- Flexibility to work both day and night shifts (if your venue is a 24-hour operation)
- A willingness to learn and develop
Benefits:
- 28 days holiday (including Bank Holidays)
- Monthly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but not limited to:
- To take full responsibility for the opening, trading and closure of the venue.
- Assisting the venue manager in the day-to-day activities of the venue
- Through regular inspection, ensure that interior/exterior standards are maintained at a high level and that all housekeeping standards are adhered to.
- Establish and maintain customer service standards on behalf of the Company and maximise income wherever possible
- To implement appropriate marketing/promotional activities to maximise revenue opportunities.
- To assist the senior managers to maximise business opportunities within the venue.
- To ensure venue cash collections are carried out in a timely and accurate manner, in accordance with Company procedures.
- To ensure that all Company security procedures are adhered to by all employees.
- To conduct regular, random checks of floats, keys etc on all employees, taking appropriate action where necessary.
- To always ensure the safety of all employees together with the members of the public visiting the venue.
- Ensure that all daily/weekly/periodical administration is completed at the correct time and to the required standard.
- To deal with the day-to-day problems arising from employees within the venue.
- To ensure a good working environment is established
- To promote the company in a positive manner when dealing with internal and external customers or at any other opportunity.
- To actively manage and promote safeguarding and social responsibility measures whilst maintaining excellent customer service.
- To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
- To operate in accordance with the LCCP
- To carry out any other reasonable duties as required by the Company.
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!
Merkur Slots Supervisor - Nights - Colchester employer: MERKUR Casino UK
Contact Detail:
MERKUR Casino UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots Supervisor - Nights - Colchester
✨Tip Number 1
Get to know the company culture! Before your interview, check out MERKUR Slots' social media and website. Understanding their passion for customer service will help you connect with the team during your chat.
✨Tip Number 2
Practice your people skills! Since the role is all about excellent communication, think of examples from your past where you've provided top-notch service or led a team. This will show you're the right fit for the Supervisor position.
✨Tip Number 3
Be ready to showcase your flexibility! The job requires working nights and adapting to different situations. Share experiences where you've successfully managed change or worked outside your comfort zone.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the MERKUR Slots family. Don’t miss out on this opportunity!
We think you need these skills to ace Merkur Slots Supervisor - Nights - Colchester
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We love candidates who are genuinely excited about providing first-class service and making customers feel welcome.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially in supervisory roles or customer service. We want to see how your skills align with what we’re looking for at MERKUR Slots!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with MERKUR Slots.
How to prepare for a job interview at MERKUR Casino UK
✨Know the Company
Before your interview, take some time to research MERKUR Slots. Understand their values, mission, and what makes them stand out in the gaming industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Supervisor, excellent communication and people skills are crucial. Prepare examples from your past experiences where you've successfully led a team or resolved customer issues. Highlighting these skills will demonstrate that you're ready to maintain morale and productivity within the venue.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service approach. Think about situations where you've had to adapt quickly or handle difficult customers. Practising these responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the company's success.