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- Tasks: Supervise and support a dynamic team while ensuring excellent customer service.
- Company: Join MERKUR Slots, a leading gaming provider with a fun and passionate culture.
- Benefits: Enjoy competitive pay, 28 days holiday, bonuses, and discounts at top retailers.
- Why this job: Be part of a vibrant team that values your growth and offers real career progression.
- Qualifications: Experience in supervision or customer service, with strong communication skills.
- Other info: Flexible shifts available, with comprehensive training provided.
The predicted salary is between 13 - 14 £ per hour.
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
We have an opportunity for a Supervisor to join our wonderful venue teams. We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service. You must be able to work on your own initiative, as well as part of a team.
About you:
- Proven experience as a supervisor or similar role within the gaming, retail, hospitality, or similar industry
- Excellent customer service skills
- Attention to detail
- Experience with leading and mentoring others
- Ability to be flexible and adaptable
- Flexibility to work both day and night shifts (if your venue is a 24-hour operation)
- A willingness to learn and develop
Benefits:
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but not limited to:
- To take full responsibility for the opening, trading and closure of the venue.
- Assisting the venue manager in the day-to-day activities of the venue
- Through regular inspection, ensure that interior/exterior standards are maintained at a high level and that all housekeeping standards are adhered to.
- Establish and maintain customer service standards on behalf of the Company and maximise income wherever possible
- To implement appropriate marketing/promotional activities to maximise revenue opportunities.
- To assist the senior managers to maximise business opportunities within the venue.
- To ensure venue cash collections are carried out in a timely and accurate manner, in accordance with Company procedures.
- To ensure that all Company security procedures are adhered to by all employees.
- To conduct regular, random checks of floats, keys etc on all employees, taking appropriate action where necessary.
- To always ensure the safety of all employees together with the members of the public visiting the venue.
- Ensure that all daily/weekly/periodical administration is completed at the correct time and to the required standard.
- To deal with the day-to-day problems arising from employees within the venue.
- To ensure a good working environment is established
- To promote the company in a positive manner when dealing with internal and external customers or at any other opportunity.
- To actively manage and promote safeguarding and social responsibility measures whilst maintaining excellent customer service.
- To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Merkur Slots Supervisor - Part Time - Bristol Broadmead employer: MERKUR Casino UK
Contact Detail:
MERKUR Casino UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots Supervisor - Part Time - Bristol Broadmead
✨Tip Number 1
Get to know the company culture! Before your interview, check out MERKUR Slots' social media and website. Understanding their values and customer focus will help you connect during your chat.
✨Tip Number 2
Practice your people skills! Since this role is all about excellent customer service, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Show your passion! When you apply through our website, let your enthusiasm shine through. Talk about why you love providing first-class service and how you can contribute to the team.
✨Tip Number 4
Be flexible! Highlight your adaptability in your conversations. Whether it's day or night shifts, showing that you're ready to jump in wherever needed will make you stand out as a candidate.
We think you need these skills to ace Merkur Slots Supervisor - Part Time - Bristol Broadmead
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We love candidates who are genuinely excited about creating great experiences for our customers.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially in supervisory roles or customer service. We want to see how your skills align with what we do at MERKUR Slots!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with MERKUR Slots.
How to prepare for a job interview at MERKUR Casino UK
✨Know the Company
Before your interview, take some time to research MERKUR Slots. Understand their values, mission, and what makes them stand out in the gaming industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Supervisor, excellent communication and people skills are crucial. Prepare examples from your past experiences where you've successfully led a team or provided outstanding customer service. Be ready to discuss how you handle conflicts and maintain morale among team members.
✨Demonstrate Flexibility
The role requires flexibility in working hours, including nights. Be prepared to discuss your availability and willingness to adapt to different shifts. Highlight any previous experience in similar roles where you had to be flexible with your schedule.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, training opportunities, and what success looks like in the Supervisor role. This shows you're engaged and serious about the position.
