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- Tasks: Lead a team, ensure excellent customer service, and maintain venue standards.
- Company: Join MERKUR Slots, a leading gaming provider with a family-owned culture.
- Benefits: Enjoy 28 days holiday, bonuses, career progression, and discounts at retailers.
- Other info: Flexible shifts available in a supportive and inclusive work environment.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Experience in supervision, strong communication skills, and a passion for service.
The predicted salary is between 13 - 14 £ per hour.
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
We have an opportunity for a Supervisor to join our wonderful venue teams. We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service. You must be able to work on your own initiative, as well as part of a team.
About you:
- Proven experience as a supervisor or similar role within the gaming, retail, hospitality, or similar industry
- Excellent customer service skills
- Attention to detail
- Experience with leading and mentoring others
- Ability to be flexible and adaptable
- Flexibility to work both day and night shifts (if your venue is a 24-hour operation)
- A willingness to learn and develop
Benefits:
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but not limited to:
- To take full responsibility for the opening, trading and closure of the venue.
- Assisting the venue manager in the day-to-day activities of the venue
- Through regular inspection, ensure that interior/exterior standards are maintained at a high level and that all housekeeping standards are adhered to.
- Establish and maintain customer service standards on behalf of the Company and maximise income wherever possible
- To implement appropriate marketing/promotional activities to maximise revenue opportunities.
- To assist the senior managers to maximise business opportunities within the venue.
- To ensure venue cash collections are carried out in a timely and accurate manner, in accordance with Company procedures.
- To ensure that all Company security procedures are adhered to by all employees.
- To conduct regular, random checks of floats, keys etc on all employees, taking appropriate action where necessary.
- To always ensure the safety of all employees together with the members of the public visiting the venue.
- Ensure that all daily/weekly/periodical administration is completed at the correct time and to the required standard.
- To deal with the day-to-day problems arising from employees within the venue.
- To ensure a good working environment is established
- To promote the company in a positive manner when dealing with internal and external customers or at any other opportunity.
- To actively manage and promote safeguarding and social responsibility measures whilst maintaining excellent customer service.
- To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Merkur Slots Supervisor Nights - Part Time - Bristol Broadmead employer: MERKUR Casino UK
Contact Detail:
MERKUR Casino UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots Supervisor Nights - Part Time - Bristol Broadmead
✨Tip Number 1
Get to know the venue! Before your interview, pop by the MERKUR Slots location if you can. Familiarising yourself with the atmosphere and customer service style will help you stand out when discussing how you can contribute.
✨Tip Number 2
Show off your people skills! During interviews, share specific examples of how you've successfully led a team or resolved customer issues. This will demonstrate your ability to maintain morale and productivity, which is key for a Supervisor role.
✨Tip Number 3
Be flexible! Highlight your willingness to work various shifts, especially nights. This shows you're adaptable and ready to jump in wherever needed, which is super important in a dynamic environment like MERKUR Slots.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. It gives us a better sense of your enthusiasm for the role and the company.
We think you need these skills to ace Merkur Slots Supervisor Nights - Part Time - Bristol Broadmead
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We love candidates who are genuinely excited about providing a great experience for our customers.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in supervisory roles or customer service. We want to see how your skills align with what we’re looking for at MERKUR Slots!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at MERKUR Casino UK
✨Know the Company
Before your interview, take some time to research MERKUR Slots. Understand their values, mission, and what makes them stand out in the gaming industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Supervisor, excellent customer service is key. Prepare examples from your past experiences where you provided outstanding service or resolved customer issues. Highlighting these moments will demonstrate your ability to maintain high standards and keep customers coming back.
✨Demonstrate Leadership Qualities
Since the role involves mentoring team members, be ready to discuss your leadership style. Share specific instances where you led a team or supported colleagues, focusing on how you motivated them and achieved targets together.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared. Inquire about the training process, team dynamics, or how success is measured in the role. This shows that you're proactive and genuinely interested in contributing to the team.