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- Tasks: Create a welcoming atmosphere and deliver top-notch customer service in our gaming venue.
- Company: Join MERKUR Slots, a leading gaming provider with a fun and passionate team.
- Benefits: Enjoy competitive pay, 28 days holiday, bonuses, and discounts at high street retailers.
- Why this job: Be part of an exciting environment where your skills can shine and grow.
- Qualifications: Great communication skills and a passion for customer service are essential.
- Other info: Flexible hours with opportunities for career progression in a supportive team.
Locations: Birmingham
Time type: Part time
Posted on: Posted Today
Time left to apply: End Date: December 12, 2025 (13 days left to apply)
Job requisition id: JR1002991
It's fun to work in a company where people truly BELIEVE in what they're doing! Please come and work for us. We're committed to bringing passion and customer focus to the business.
Position: Team Member - Part Time - Birmingham, New Street
Hours Per Week: 20
Pay Rate: £12.33 - £13.33 per hour
Night Rate: £13.33 per hour between 23:00 and 06:00
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
Working as a Team Member you hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!
MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand.
About you:
- We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service.
- We need you to be flexible and able to work on a rota basis that includes weekends and Bank Holidays.
- You must be able to work on your own initiative, as well as part of a team.
- Experience working in a retail, hospitality or gambling environment.
- Experienced delivering excellent customer service.
- Willingness to learn and develop.
- Flexible and dedicated.
- Attention to detail.
- Industry and compliance training will be given.
Benefits:
- 28 days holiday (including Bank Holidays).
- Quarterly Bonus Scheme.
- Excellent Career Progression Opportunities.
- Contributory Pension Scheme.
- Life Assurance.
- Discounts with high street retailers and restaurants through our benefits portal.
- Employee assistance programme.
Duties include but not limited to:
- To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- To ensure service rounds and refreshments are offered in line with brand guidelines.
- To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
- To assist with any administration as required to 100% accuracy.
- To help ensure that promotions run smoothly and are a success.
- To ensure that customer service is carried out in line with company standards and results in "customer satisfaction".
- To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
- To interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
- To maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
- Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
- Gain a good understanding of all company policies and procedures around safeguarding and challenge 25.
- To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Full job description can be provided on request.
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!
Merkur Slots - Team Member - Nights - Part Time -Birmingham, New Street employer: MERKUR Casino UK
Contact Detail:
MERKUR Casino UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots - Team Member - Nights - Part Time -Birmingham, New Street
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MERKUR Slots. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of some examples where you've gone above and beyond for a customer. Be ready to share these stories during your chat with us!
✨Tip Number 3
Dress to impress! Make sure you look smart and presentable for your interview. First impressions matter, and we want to see that you take pride in your appearance, just like we do at MERKUR Slots.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Merkur Slots - Team Member - Nights - Part Time -Birmingham, New Street
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We love candidates who are genuinely excited about creating a great experience for our customers.
Tailor Your CV: Make sure to customise your CV to highlight any relevant experience in retail, hospitality, or customer service. We want to see how your skills align with what we do at MERKUR Slots!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with MERKUR Slots.
How to prepare for a job interview at MERKUR Casino UK
✨Know the Company
Before your interview, take some time to research Merkur Slots. Understand their values, mission, and what makes them stand out in the gaming industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since the role is all about providing excellent customer service, prepare examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you handle difficult situations and ensure customer satisfaction.
✨Demonstrate Flexibility
The job requires working on a rota basis, including weekends and Bank Holidays. Be prepared to discuss your availability and willingness to adapt to different shifts. Highlight any previous experience where you had to be flexible with your schedule.
✨Dress to Impress
First impressions matter! Make sure to dress smartly and adhere to the brand's dress code. This shows that you respect the company’s standards and are serious about the position. A neat appearance can set a positive tone for the interview.
